What did you like best about SolarCity?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/23/2007 and 3/29/08. Customer last names have been initialized for privacy. 

“They're quick. They get it done right.” —James A.

“I liked how quick and efficient they were with installation and how well and smoothly it went. I was happy overall with my experience with them.” —Jay F.

“I liked that that they under-promised and over-delivered. Their communication and email practices are good.” —Jeffery R.

“The efficiency of the crew, each one did it perfectly. I appreciated the excellent service that I received.” —Linda L.

“They were very organized. They did a really good job on the paperwork. They only had me do what I absolutely had to do. They took over the rest.” —Matthew W.

“I had no worries when they were here. I liked that.” —Sharon F.

“I liked that the CEO called me personally. I liked that they were responsive, authentic, and honest.” —Steve J.

“I liked everything. I can't really narrow it down.” —Thomas L.

“They just did a very good job. They knew what they were doing. They did it quickly.” —Thomas R.

“I liked the way they were able to do the estimate. They were detailed and informative. The installation was done in a timely fashion.” —Tom D.

“They were efficient. They came out quickly. The people that did the installation were very personable. Things went very easily and smoothly. As far as contractors go, they are very good.” —Barbara B.

“They are local. They have a very attentive and professional staff.” —Barbara R.

“I liked the fact that they followed up as a team. The sales guy helped coordinate. They took care of the rebates for me.” —Brian A.

“We liked quality of work, the professional attitude of the workers, and how pleasant the whole experience was.” —Elizabeth B.

“They did most of the work without me needing to get involved. The process was very easy. The work seemed very professional and of high quality.” —Evan G.

“They were very prompt and courteous. They cleaned up afterwards. They conducted themselves professionally when they were here.” —Greg H.

“I liked their promptness the best.” —Lisa S.

“The personal answers to all of our questions, we saw the facility. They kept us well informed.” —Stanley P.

“I thought the final product was of high quality. It was appropriate for my needs.” —Allan R.

“I received a good price. It was a clean installation.” —Preston R.

“The people who came out were all very helpful and neat.” —Richard S.

“They have good, personable people working there.” —Steven R.

“I liked their reputation and their experience.” —Carol P.

“I liked the engineers. They seemed to know what they were doing.” —James F.

“The people were uniformly helpful.” —Robert C.

“The system works.” —Alan T.

“They were professional and knew what they were doing. They explained everything to us, including what the black boxes would do on the side of the house and how to read the meter.” —Albert J.

“The staff” —Alvin V.

“They were very friendly, knowledgeable, competent and efficient.” —Angela C.

“Professionalism, honesty and attention to detail” —Anne G.

“Very efficient and friendly, everything was very organized. They called me before they started and everything was done on time. They called beforehand when things would take longer than planned. My loan didn't come on time, but they worked with me. You can't even see that the panels are up there because they're streamlined to the roof. I was very pleased.” —Bernadette M.

“I liked their flexibility. They worked with me around my other projects and contractors.” —Carrie

“The installers” —Chris F.

“It was pretty easy and straightforward to do. At the end of the day, it worked.” —Daniel Q.

“Their promptness and doing exactly what they said they were going to do” —Don N.

“They explained things thoroughly and the installation was very neat and professional.” —Donald C.

“They just made it really simple. They did everything they said they were going to do.” —James H.

“I liked everything. The workers were all efficient, on time, friendly and responsive. We had a problem with an inverter, but they fixed it within 24 hours. They've done wonderfully.” —Jason S.

“They made everything very easy. They were on time and everything went really well.” —Jeffery F.

“I liked their community approach.” —Jerome E.

“They answered all my questions very thoroughly.” —Jim H.

“I think the crew is terrific, a bunch of nice guys that seem to know what they are doing. They were thorough and fast.” —John K.

“They were very professional, very together and covered all the details.” —John T.

“Great service and punctuality” —Jose V.

“They were easy to deal with. Also the equipment installed on my roof is incredible. I don't have that many panels, but there's a 35 percent decrease in my PG&E bill. We have a pool, an air conditioner and three refrigerators, so obviously it's working very well.” —Ken S.

“Professionalism” —Lance G.

“They were willing to stay and put the time in until they got it right. They showed up on time and they were there when they said they were going to be.” —Lee M.

“Their prediction to where to put the panels was very helpful because they had different suggestions than our initial plans, which proved to be better. Things that popped up were fixed immediately.” — Marilyn C.

“They made it really easy.” —Michael C.

“Everything was great. Everything is functioning.” —Peter C.

“Everything, they were efficient, informative, friendly and they did a great job.” —Peter W.

“The installers were very good.” —Robert S.

“Easy to work with, friendly, and informative” —Shelene W.

“The employees' interaction” —Steve B.

“They came out quickly, gave me a very good estimate and did the installation with very little problems.” —Susanne M.

“All the personnel seemed to be very professional.” —Theodore W.

“They came when they said they would. They were knowledgeable and their prices were very good. I have recommended them to other people.” —William P.

“I liked Brian. He was running the SolarCity in Palo Alto. He was very knowledgeable. I thought they were great.” —J.W.C.

“They answered all of our questions. They were really easy to work with. They were flexible in their scheduling.” —B.U.E.

“Getting rid of PG&E, everything was great.” —E.W.

“They came in quickly and did it.” —Henry L.

“We liked the sales representative.” —John R.

“The people, when they set up an appointment, they were very prompt. Everything was done on the schedule they had set. I think it was very good.” —Luisa M.

“They seemed very competent and knowledgeable. They made the process very easy for the consumer by taking care of all the complications.” —Kenneth W.

“They communicated well and the team that did the installation was terrific. They were very pleasant, polite, efficient and professional.” —W.R.M.

“Reasonably fast and the discount” —Randolph S.

“They stuck to what they said they were going to do. They came out when they said they would come out. Their salespeople were good and informative. One of them let me know how the system worked and how to turn it on and off.” —Lee H.

“The one-stop shop” —Kasperzak J.

“I liked the young man who came out and visited with us. I thought he was very nice with the children here.” —George C.

“They installed it where we wanted it and they did a very neat job. They were very cooperative.” —High S.

“Their customer service and follow-through” —Jerry M.

“They completed everything just as they said they would.” —Jim S.

“I liked the pricing and the installation was fast.” —Lawrence S.

“They put in all the necessary time and effort. They were willing to come back and fix anything that didn't work.” —Allan N.

“I thought they were businesslike and I liked the people on their crew.” —Arthur M.

“Their salesperson, Rob Kelly, was very responsive and stayed engaged in the whole process. I could call him when there was a problem.” —Charlie F.

“I liked their attitude. They're really committed to solar energy and the excitement shows in their employees.” —Dan H.

“I thought they were good at communicating with the customer. I think they followed all the way throughout as they promised. They were efficient and fast.” —Daniel R.

“The pricing” —David B.

“Their response time” —Don E.

“Efficiency” —Eric S.

“They worked with my homeowners' association to do a group buy. They gave very good deals to all the residents.” —Garth M.

“They seemed to be very organized and able to follow up on everything from the quote to the installation, especially without additional requirements from me.” —Jonathan T.

“They took a lot of time with us to customize our design. Probably the two selling features for us were the American-made brackets on the roof and the good quality. They also took care of the rebate immediately.” —Joseph F.

“They came out, figured out what I needed and took care of the rebate.” —Margo T.

“They came out and handled everything. I thought the cost was reasonable.” —Michael H.

“The price, I think one of their ideas to have a Web page that posts the status of the job is a good one.” —Mike W.

“They seemed, in general, to be responsive to my questions.” —Peter K.

“The quality of the installation” —Robert G.

“Their people were competent and responsive.” —Stephen H.

“Everyone we met was pretty friendly and knowledgeable.” —Stephen L.

“They tried really hard to satisfy us.” —Steve A.

“The installation was just perfect. The installation team was efficient and did a great job.” —Steve R.

“The initial salesman who came out listened to what I had to say and was very personable and knowledgeable. The guys who came to do the installation were very professional and courteous.” —Tony L.

“I thought the main installer did a very good job. He was very precise and a bit of perfectionist. His name was Liam.” —Molly C.

“They got the job done and the installation was professional. They were careful and didn't make a mess. There were no complaints. They got it all done. It was great.” —O.Z.E.C.

“Their customer service, everyone I worked with was very easy to work with. Their communication was very good.” —Eric A.

“They were willing to work with my remodeling contractor.” —Tom P.

“They made the whole process easy. The service was great.” —Eric P.

“I thought the installation crew was professional.” —E.W.R.

“They were professional and quick with the installation.” —Alex L.

“The customer service and their knowledgeable staff” —Anne W.

“The workmanship” —Bob H.

“Their installer” —Bob M.

“They were attentive and they kept me up-to-date on everything.” —C.M.

“I thought the installers were really good.” —Dirk B.

“They tell you everything so you know what to expect.” —Gerlad C.

“They did it as a community.” —Heidi B.

“They were very easy to get a hold of and answered all my questions.” —Holly Z.

“I think they have a good vision.” —Joe M.

“The people who did the work” —Robert F.

“That they took care of everything” —Steve C.

“They seemed competent and knew what they were doing.” —William M.

“They were very fast.” —Carl H.

“They were a great group of people. They were really nice people, willing and hardworking. They were doing a fine job until the end.” —Angela S.

“They let me know when they were going to be there and actually got here on time.” —Chuck M.

“I liked the fact that they do bulk purchases.” —Jay R.

“They helped me with the papers and the stuff in the end that I couldn't have done myself. They even helped me get the rebate.” —Nazeem N.

“I can't think of anything. They didn't do anything that stood out.” —Stephen Z.

“I thought the installation process was very good. The people that came out here to do the work were very easy to work with and very efficient.” —Mark B.

“I liked my lead installer.” —Jason M.

“The installers were great.” —Michael S.

“Their apparent commitment to spreading ‘green’ energy” —Julie

“They were very responsive in the beginning.” —Brian W.

“The actual installation” —Fred Y.

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