What did you like best about Restoration 9-1-1?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/25/2007 and 8/13/2007. Customer last names have been initialized for privacy. 

“The person who came out to do the work for us was excellent.” —Rod A.

“They were prompt, responsive, and stayed within the budget.” —Ellen B.

“They came out here and did a very nice job. I thought that they were very professional.” —Carlos B.

“They did their job and left on time.” —Anne B.

“They were very polite and clean. They did great work, and they knew what they were doing.” —Joseph C.

“They were quick, efficient, and trustworthy.” —Jackie C.

“In a time of crisis, they responded immediately. They were can-do people. I didn't have to hear excuses about why things could not be done. They did things correctly the first time, and they stood behind their work. If they caused damage or made an error, they fixed it, no excuses. They were also very concerned about the welfare of my family during the crisis. They were safe and trustworthy. I never questioned their honesty or integrity.” —Diana C.

“They got the job done fast, the people were very professional, and the follow-up was great.” —Mark E.

“They did what they said they would do and there were no problems.” —Steven F.

“Their service was good.” —Jerry F.

“They were very professional, clean, and helpful. They helped us find other contractors.” —Kathy F.

“They did a good job.” —Miriam G.

“They were very prompt, quick, and efficient.” —Avia G.

“They were quick and efficient.” —Susan G.

“The guy was very thorough and understanding. He informed us throughout the job about what was going on.” —Raymond H.

“They cleaned our carpets and got the smell out. The first time they did the job, they didn’t get the smell out, so I called them. They came back and got the smell out, with no problems at all.” —John H.

“They were on time and did a good job.” —Henry H.

“They were great.” —Duane H.

“They were very professional and came right away.” —Gina J.

“They were prompt and thorough.” —Daniel K.

“They were very service oriented.” —Deborah L.

“They were on time and careful with the furniture.” —Dennis L.

“Their prompt response, professionalism, and courtesy” —Maria L.

“The gentleman was so reassuring and cheerful. I was glad to have him in my home. He was timely, professional, and got the job done within the original time frame.” —Eugene M.

“They were quick, efficient, and not too expensive.” —Julie M.

“They were on time, very polite, and professional. They were neat and clean throughout my house while they were working.” —Mary M.

“They were polite, clean, and thorough.” —Eleanor M.

“They showed up right away. Overall, I was very pleased with them.” —Phillip N.

“They did a great job.” —Tom P.

“He was very personable.” —Lauren P.

“They did a very good job.” —Elizabetta R.

“They were good, and they were honest.” —Charlie S.

“They were responsible and very responsive.” —Lydia S.

“They were very personable and wanted to do the best job they could, and they did.” —Christine S.

“I loved their service, so I will continue to go back to them.” —Stephanie T.

“They kept to their schedule, and they did a good job.” —Joe T.

“They were quick, thorough, and easy to reach.” —Adam T.

“They were thorough and prompt.” —Pam W.

“They were courteous and did everything we requested.” —Helene W.

“Their responsiveness and thoroughness of detail” —Nancy Z.

“Fast response” —Karen M.

“Their ability to meet my needs” —Jaclyn C.

“They came quickly, and they were very professional.” —Karen S.

“I thought they were compassionate. They took pictures for me and went that extra step.” —Elisa A.

“We had someone who was very thorough. He explained things and showed up on time.” —Louise A.

“Their quick response to my flood” —David A.

“We had a sewer water problem, and they took of everything.” —Deborah C.

“They were really responsive. I was very impressed.” —Peter C.

“They were very efficient.” —Cary D.

“They were on time and pleasant to work with. They were very accommodating before and after the service.” —Brian F.

“I felt like I could trust them, because they knew what they were doing. They did a good job, and I had no problems at all.” —Peter G.

“They were very fast, and I liked the guy in charge.” —Louis G.

“They got rid of the smell.” —Leslie H.

“The owner was really responsive. He really helped us out.” —Larry H.

“They were prompt and got the job done on time.” —Seth K.

“They were very thorough and courteous.” —Mr. L.

“The guys were very friendly and communicated with me when issues came up.” —Margarita L.

“I liked the fact that they came right away, and they were very informative.” —Marty L.

“They did a really good job, and they were very responsible.” —Mary M.

“Prompt service” —James M.

“They seemed to care about my house.” —Dan M.

“They got the job done quickly.” —George M.

“They were very friendly and explained things to me.” —Art O.

“The guy was nice.” —James P.

“They did exactly what they said they would do.” —Gil P.

“They were a twenty-four hour service, and they were willing to work with me as far as pricing.” —Cecille Q.

“I thought they explained things very well, so I appreciated having that information.” —Hameda R.

“They were able to get my house back to normal, and they were very responsive.” —Gail S.

“They were fast, efficient, and serious about their work.” —Ketty T.

“They were very reliable, so it was a good experience.” —Kathy W.

“The thoroughness” —Betty Z.

“The people we dealt with were great and very personable.” —Carolyn C.

“They were accommodating and friendly.” —Rachel C.

“The people who did the work were easy to work with.” —Richard E.

“Availability and response” —Sandy H.

“They came out promptly. They were there on the scene to reassure me that they would handle everything. When you have a disaster like that, it can be stressful, but they put me at ease.” —Virginia H.

“They were prompt and knew what they were talking about.” —Tina L.

“Promptness and responsibility” —Lenore M.

“Fast response” —Mrs. M.

“They were super friendly.” —Marcus M.

“They were prompt and seemed to know what they were doing.” —Glenn M.

“They were usually on time, and they didn't leave a mess. I work, so promptness and cleanliness is always a factor.” —Dolly M.

“They were prompt, and the guy that was in charge really knew his stuff.” —Toni O.

“They came here quickly, and they seemed pretty honest.” —Tony R.

“They were quick.” —Jack S.

“They were easy to schedule when I had to deliver something.” —Eric W.

“The same-day service, knowledge ability, and rates” —Elizabeth Y.

“They were efficient and polite.” —Timothy

“They were very quick to respond.” —Pat C.

“They were prompt and took care of our emergency.” —Nick J.

“They did a pretty good job.” —Elaine P.

“The people were nice, and they were fairly prompt.” —Steve S.

“Prompt service” —Matt T.

“The manager was very good.” —Catherine W.

“They came right out.” —Lois K.

“When I had a problem, he came out quickly.” —Diane S.

“The supervisor was friendly.” —Alex E.

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