San Francisco > Company Profile

Water Damage
Clean-up

San Francisco

Restoration
9-1-1

(650) 873-7867

6 South Linden Avenue, Unit 9
South San Francisco, CA 94080

Serving the Greater San Francisco Bay Area

Restoration911@
sbcglobal.net
Sal Vitalie, Owner

SERVICES
24-hour Emergency Services
Commercial & Residential
Construction Site Cleanup
Trauma Site Cleanup
Water and Fire Damage Restoration

HOURS
Office:
Mon – Fri: 7:30am – 5pm
24/7/365 Answering and Emergency Service

CREDIT CARDS
MasterCard, Visa

EMPLOYEES
11

Workers Comp. Ins.
Liability Insurance
Business Practices
Current Complaint File

CUSTOMER LOYALTY
Based on 100 random customer surveys made since August 2007 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction
with the quality received.”

RATING STATUS
We declare that Restoration 9-1-1 has passed all of the rating steps
and has earned the Diamond Certified award, Certificate No. 1128.

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Survey Comments

Sal Vitalie has been assisting people in times of trouble for over a decade. He’s made a career in the customer service industry because he truly likes helping people. His company, Restoration 9-1-1, is there to handle those so-called ‘dirty jobs’ that somebody just has to do. When the unfortunate occurs, whether it’s a natural disaster or man made one, Sal and his crew are there to pick up the pieces and restore order.

Restoration 9-1-1 hopes that your home or business never suffers fire or flood damage. But if it does, they are on call to assist with cleanup, repair and restoration. They can alleviate smoke and water damage to structures as well as furnishings, fabrics and carpet. They also specialize in construction site cleanup and trauma/crime scene cleanup. Professional, courteous and meticulous about their work, they are devoted to taking a bad situation and making it better. Restoration 9-1-1 is available for emergency service 24/7. Any time of day or night, any day of the year, if you need them – they’ll be there.

COMPANY PHILOSOPHY
“When customers call us it’s usually because they’ve suffered a trauma and have had homes and possessions damaged or destroyed. We’re very sensitive to their state of mind and believe in doing whatever it takes to make them happy without adding any more stress to the situation. Whatever it takes to get the job done and leave them satis- fied, we do it.”

EXCERPTED SURVEY RESPONSES
“They came out promptly. They were there on the scene to reassure me that they would handle everything. When you have a disaster like that, it can be stressful, but they put me at ease.” — Virginia H.

“The gentleman was so reassuring and cheerful. I was glad to have him in my home. He was timely, professional, and got the job done within the original timeframe.”
— Eugene M.

“I felt like I could trust them, because they knew what they were doing. They did a good job, and I had no problems at all.” — Peter G.

See Survey Comments

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