Roofing
- Slate
San Francisco
Pro General
Roofing, Inc.
(415)
822-2770
(415) 822-6288 Fax
1433 Yosemite
Avenue
San Francisco, CA 94124
Serving
San Francisco, Alameda, Contra Costa,
San Mateo and Sonoma Counties
progeneralroofing
@yahoo.com
James Yong Kang and Kee Kang, Owners
SERVICES
Roofing & Skylights
Gutters & Downspout Systems
Installation and Repair
HOURS
Mon – Fri: 9am – 5:30pm
CREDIT
CARDS
MasterCard
Visa
EMPLOYEES
8
Workers
Comp. Ins.
State
Lic. No. 592330
Liability
Insurance
Business
Practices
Current
Complaint File
Legal
& Finance
CUSTOMER
LOYALTY
Based on 51 random customer surveys made since March 2007 asking each
Customer: “Would you use this company again?”
CUSTOMER
SATISFATION
“Please rate your satisfaction
with the quality received.”
RATING
STATUS
We declare that Pro General Roofing, Inc. as passed all of the rating
steps and has
earned the Diamond Certified
award, Certificate No. 1066.
Pro General Roofing has been owned by the Kang family since its inception in 1980. It’s a small company by choice and its goals are to deliver great work at a fair price and give something back to the community. They’re the experts on installing/repairing all types of tile, slate and metal roofing, installing gutters and downspout systems and adding or repairing skylights.
For Pro General Roofing, business is as much about customer service as about providing quality products and workmanship. They spend time with the client up front, show them available options and help them select the best products. The work crew makes it a point to show up on time and keep the project on schedule. They obtain all necessary permits, work with respect for the homeowner and neighbors and leave the job site clean. When the job is finished, they make sure they’ve answered all the customer’s questions and resolved any concerns. Pro General guarantees that every customer’s experience will be a positive one.
COMPANY
PHILOSOPHY
“Ninety percent satisfaction isn’t good enough for us. We try
to give one-hundred percent on every job. We really enjoy what we do and
keep a positive attitude, and it shows in our both our work and the way
we take care of our customers. Nearly all of our business is from referrals.
This wouldn’t be possible if we didn’t make customer satisfaction
our top priority.”
EXCERPTED
SURVEY RESPONSES
“They’re my primary roofing contractor. There’s nothing
not to like about them. They’re prompt, polite, clean and I couldn’t
ask for anything better.” — HCL Construction
“I like
that it’s a family-run business, and everyone seems to know what’s
going on. I’ve worked with a lot of companies in the last 33 years,
and they have been great. “
— Equity One
“They listened to my needs, and they took their time to get what was supposed to be done.” — Leonard W.
©2002-2007 | American Ratings Corporation
