Rugs

San Francisco

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What is the best thing about Marin Oriental Rug House?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/15/2003 and 5/8/2008. Customer last names have been initialized for privacy. 

“The quality, and they had a selection of high-end rugs. They were really helpful. It was really nice.” —Scott O.

“They really set aside some time to discuss everything about their product. We didn't know anything about rugs, but they broke it down for us. They were very helpful. I loved the fact that we could exchange it at a later date.” —John V.

“They were knowledgeable and friendly. We enjoyed our experience.” —Richard S.

“They're patient, and they have a good selection.” —David W.

“I can walk in and get what I need. They offer cleaning and other services. I can drop off the rug, and they will take care of it.” —Kelly N.

“We got the product we wanted quickly. We got a stain on it, and the salesman went out of his way to get it cleaned overnight. It was high quality. We were very pleased with our salesperson. He was very good to us. They had a lot of variety and options.” —Suss M.

“The service was good.” —Sam L.

“The guy I dealt with really knew the product.” —George H.

“I thought the service was excellent. The people were easy to deal with, and the rugs were beautiful.” —Stephanie S.

“They have a large selection.” —Tyler H.

“I thought the selection was very good. They were very patient and informative.” —Stewart S.

“The owner was very professional and courteous.” —Toby M.

“They were great. They let us try the rug out, and they had good prices. I just thought the service was fabulous.” —Kep H.

“The service was nice.” —Lori B.

“They were knowledgeable and helpful.” —Lexie S.

“He helped me find what I wanted. He was also very patient with me.” —Joan S.

“The range of carpets, and the staff was knowledgeable.” —Ann R.

“They were willing to spend the time to help us, and they were very polite.” —Sasha M.

“They showed me a lot of options, and they helped me find the rug I wanted.” —Thomas B.

“The salesperson was very knowledgeable.” —John C.

“The quality, selection, and service” —Robert C.

“They were very helpful.” —Betsy S.

“They had a large selection to choose from.” —Terry D.

“They're knowledgeable.” —Matthew F.

“They're a local business, and we like to support that. We dealt with the owner. He was very courteous and knowledgeable.” —Christina D.

"They're very friendly, helpful, and they have beautiful rugs." —Terry M.

"The selection and I like dealing with them."
—Ed A.

"The service was wonderful; and the quality of the rug was excellent." —Tanya T.

"Their knowledge and price." —Ellen L.

"Their helpfulness in understanding the product and the lack of pressure." —Norma L.

"The quality of the product and the friendliness of the staff." —Philip R.

"Personal service, I came home with a wonderful rug and my satisfaction is complete." —Sarah S.

"Selection" —James H.

"Quality and price." —Marjorie M.

"They've been around a long time." —Jessica C.

"We think he's wonderful, please tell him."
—Alea S.

"They were very friendly and accommodating." —William L.

"Their knowledge of the product." —Mrs. S.

"How helpful they were with helping me select a rug." —Kathy W.

"I'm very happy with the rug; the service was great." —Michael F.

"Their ability to sense my needs, my style and to quickly show me things that I like. I love the carpet, the house is so much warmer with it." —Bridget F.

"Their personality" —Riccardo B.

"It was a wonderful experience and we love the product." —Diana S.

"They were great and I wish there was world peace so that their business would be better." —Tom C.

"It's really a nice rug, we're really enjoying it. I wish I had room for more." —Blyth C.

"The level of knowledge." —Mary F.

"They have such a good selection." —John C.

"The selection of the beautiful rugs, and they are very friendly, helpful and informative. It's a lesson in how to appreciate the oriental rug, where the rugs are from, and their history."
—Gerald N.

"They were very helpful, I couldn't have asked for a better experience." —Joann H.

"He showed us everything that there was to see." —Sandra H.

"They had a good selection of rugs."
—Gladys H.

"They were personable and honest about the description of the problem." —Vivian S.

"They took their time, they found what I needed and they went out of their way to get what we wanted, and they're nice people. Please say hello for me." —David L.

"Their service, he helped us instantly pick out the right rug." —Noel S.

"The rug is really wonderful and top quality, and they were very helpful and informative and spent the time with me to make sure that I'd be happy with my purchase." —Graig W.

"I actually found a carpet the size I needed."
—Robert A.

"They brought us rugs to try." —Dan J.

"Their knowledge and service." —Mike D.

"They came out and we looked at rugs on the floor." —Michael T.

"I'm very happy, they gave me a good price on a beautiful rug." —Catherine S.

"The whole experience was very, very positive. We spoke with Masoud and he was very easy to talk to and he was very interested in what we wanted and he really took the time to listen and understand." —John S.

"The quality of their products was outstanding and the whole sales staff was excellent." —Patrick K.

"I'm very satisfied." —Cynthia R.

"I found the right rug." —Erika G.

"We really love the rug." —Rick M.

"I like the owner very much and I trust him. I feel that he's giving me something of good value for my money." —Sue C.

"Extremely knowledgeable and willing customer service and very gracious." —Jay N.

"Their selection and the service of choosing at home." —Arthur G.

"They were willing to go through all the rugs until I found what I wanted, and they had a lot of beautiful rugs, a great selection."
—Valerie C.

"They had a nice selection and they gave us a lot of information, a bit of an education really and we were very satisfied with our purchase." —Franko W.

"I told them my needs and there was no rug available like it, so they chose 3 rugs for me and had them flown out from the East Coast and one of them was perfect." —Van B.

"I didn't feel pressured at all." —David C.

"The ease with which the salesman worked with me and no pressure." —Brenda F.

"Their personal service." —Victoria M.

"They were very accommodating and helpful." —Tera A.

"I liked the owner, he was flexible and able to negotiate." —Sonya H.

"They were fair and they knew their inventory and they made it a point to know what I was looking for. The owner, Massoud, is excellent, and so is Juan." —Robert G.

"They're very nice and they took so much time with us and they came to the house and they were great." —Jeff D.

"I think they're excellent, we've bought 3 new rugs from them and they've also done excellent repair work and excellent cleaning." —Angela B.

"I have been working with Marin Rug for approximately 7 years. Initially, I brought in a rug that was about 7and years old and I was able to upgrade, then about a year ago, I brought that rug in and went for a new rug and I am extremely pleased." —Ellen C.

"Their flexibility" —Steve S.

"They had good inventory." —Susan W.

"The selection" —Eric C.

"There was no pressure and they were very helpful." —Pam H.

"I like the fact that when I come in, Massoud recognizes me and he's quick to help and remembers what I bought. Also they've been flexible when I needed to pay for a rug over time." —Andre

"They were willing to work to with us."
—Pamela L.

"The quality of the rugs and the personal attention." —David R.

"We were very satisfied with the product and the customer service." —Ed Z.

"They were willing to work with me ." —Hally H.

"The selection" —Alison S.

"They were easy to work with." —Frank K.

"I like the selection and I like the man I bought the rug from." —Scott S.

"I get along with them, I've been a customer for many years." —Iydia B.

"We really like the rug we got." —Brian M.

"The people" —Dorthy S.

"I bought it through a barter club."
—Richard M.

"The selection, and they were very helpful and attentive." —Candice K.

"They have a nice selection." —Debra D.

"The customer service was good and we saw it on our floor first." —Rowan B.

"Their selection" —Laura W.

"The huge selection." —Margaret W.

"The selection" —Jon B.

"They have a large selection, the quality is good." —Helen N.

"They were very helpful finding exactly what we wanted." —Christie L.

"Nice selection" —Clifton S.

"I live a long way from the store and they brought the rugs out for my customers to look at, and I liked the selection." —Robin B.

"The quality of the merchandise and willing to work with us." —William H.

"They helped me get what I wanted."
—Roger S.

"The quality of the service." —Ian J.

"We like the rug very much." —Volker D.

"I liked the quality of the carpet and the selection and he was very nice." —Karen K.

"I love my rug." —Jean D.

"They really took time to educate us and to not rush us. I really felt very comfortable about taking as much time as I needed, there was a lot of respect paid to the fact that we were first time buyers, and the quality of the product is outstanding." —Tom M.

"Convenient location and a good selection."
—Elizabeth C.

"They were very friendly and knowledgeable, had good choice of rugs." —Sita V.

"They're nice to do business with." —Nancy S.

"There is a range of rugs." —Teri A.

"One experience was a ten and one was 5. The first sales person we had was great. We have three rugs from them." —Glenn G.

"Their selection" —Pat M.

"They have a nice selection." —Jeffery M.

"They were very friendly and helpful." —Julie G.

"They were helpful." —Eric S.

"They were helpful at the store and they delivered it." —Kyoko G.

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