Glass
San Francisco
(415) 897-0088
700 Grant Avenue
Novato, CA 94945
quote@otglass.com
www.otglass.com
John Pope, Owner/Manager
SERVICES
Sales & Installation
Commercial & Residential
Glass
Screens
Plastics
Mirrors
Frameless Showers
Windows:
Wood, Aluminum, Vinyl, Fiberglass
Doors:
Interior, Exterior, Sliding, Front, French
HOURS
Mon-Fri: 7:30am – 5:30pm
Sat: 9am – 3pm
CREDIT
CARDS
Discover,
MasterCard, Visa
Workers
Comp Ins.
Liability
Insurance
State
Lic. No. 76201
Current
Complaint File
Business
Practices
CUSTOMER
LOYALTY
Based
on 100 random
customer surveys made since Jan. 2006 asking each customer: “Would
you use this company again?”
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
RATING
STATUS
We declare that Old Town Glass has passed all of the rating steps and
has earned the Diamond Certified award, Certificate No. 832.
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John Pope, the founder of Old Town Glass, has done business in the same location since 1973. A family owned and operated company, Old Town Glass is a full-service glazing operation that specializes in the sales, service, and installation of both residential and commercial products. A few of the company’s notable specialties include broken window repair, new construction windows, replacement windows, doors, commercial glass systems, skylights, mirrors, and custom shower and bath enclosures. The company offers free estimates within 24 hours by phone or email with a form on its Web site.
COMPANY
PHILOSOPHY
“The number one goal of our courteous and professional staff is
to help in delivering the best products for each individual customer’s
application. We try to simplify the process by offering an array of products
from only well respected and trusted manufacturers. Old Town Glass is
characterized by its management style that ‘the customer’s
satisfaction—whether it’s a homeowner, contractor, or subdivision
developer—is our primary concern and our true measure of success.
"It is this style and attitude that have been adopted by everyone in the company. We’re proud to have grown by word of mouth—one customer at a time.”
EXCERPTED
SURVEY RESPONSES
“We’ve used them for 20 years, and they have always been prompt
and professional.”
—Juan M.
“I have known John for many years. He is always dependable, professional,
and a pleasure to do business with.”
—Donna J.
“They showed up when they were supposed to, and they were very accommodating.”
—Shannon R.
“They were very efficient, and the young man who came out was polite
and professional.”
—Mark K.
©2002-2006 | American Ratings Corporation
