What did you like best about Innovative Mechanical, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/12/2004 and 3/27/2008. Customer last names have been initialized for privacy.

“It was very efficient. They came right away. The price and the system were good. They were very friendly and helpful.” —James H.

“They actually were very particular. They checked each item's components.” —Jimmy K.

“The workers arrived on time. They were very thorough.” —Maureen M.

“I liked their customer service and the people they sent out. They were reliable and on time. I felt like I could trust them in my home.” —Lydia M.

“I liked that they really talked and explained things to me. I liked the time they spent on the phone talking to me.” —Kathryn M.

“They are very professional. They arrive on time, they do what they say they are going to do, and they do it well.” —Ralph P.

“Steve was really good and very helpful. I felt he went the extra mile to resolve any issues I had.” —Kate R.

“They did what they said they were going to do.” —Tom R.

“Their professionalism” —Michelle S.

“Customer service, as in personal contacts and responsiveness to calls” —Dave S.

“They are extremely competent, very knowledgeable, and extremely polite. They run a very impressive organization. They take care of customers. They always keep us in mind. They don't overdue it. They don't give recommendations for things we don't need. I would recommend them to anybody.” —Art S.

“The overall service was great.” —Edwin T.

“Kenneth explained everything to me upfront. He left it up to me if I wanted things put in or not. He was very knowledgeable.” —Marilyn W.

“Their professionalism, they were very thorough. They answered any questions I had before, during, and after. It worked out to be a little cheaper than the original bid. Everything has been working fine. I was very happy with them. They were neat, thorough, and clean. They showed some pride in their work.” —Steve Z.

“Knowledge and responsive” —Katie B.

“I think they are very professional.” —Leo D.

“Their installer was a nice person.” —Jeff N.

“They responded to the complaints that we had.” —Gary J.

“They know what they are doing. The rates are fair for the work they do. They come when they say they will come.” —Lee M.

“I liked the staff. They were easy to deal with. They tried to deal with things quickly and easily.” —Maureen P.

“I guess they are pretty thorough.” —Richard S.

“They were prompt. They followed up with me on issues that I had during installation.” —Justin V.

“I thought the guys that were onsite were great and very responsive to feedback.” —Scott H.

"They did the job and fixed the problem" —Alice C.

"The price seemed to be right and they did the job right away" — Steve C.

"They came out immediately when I needed them and they were very knowledgeable and friendly" —Linda C.

"They were very nice" —Kathy C.

"They changed the filter and the man was very friendly" —Shirley D.

"No comment" —Craig D.

"Their service representative and installer were very professional" —Oscar B.

"They came on time. They explained everything. They were very clean. The salesperson was great" —Rosa B.

"I liked the guy who came out and did the work, he was thorough and explained everything to me" —Don B.

"They came out when they were supposed to, and came back when there was a problem and fixed it"
—Matt B.

"They fixed heating element in my old house and they did a good job. Also their prices were pretty reasonable" —Jim M.

"They do their job" —Marilyn M.

"I liked that they squeezed me in for an appointment. They are very knowledgeable and friendly" —Lorie M.

"I was perfectly happy with all the work they did"
—Vicki M.

"They did a nice clean job and they did it fast"
—John M.

"They kept their word, they were on time and their work was superb" —Daniel N.

"They did what they said they would do and they know what they were talking about" —Connie N.

"I was happy with their professionalism, they were prompt and courteous. The product they presented to us was high quality, and I felt that we got more than our money's worth. Also, they followed up which impressed me" —Rochelle N.

"The job was professionally done, they have skilled craftsmen and good cleanup" —Dan O.

"The service" —Gene P.

"The owner took care of everything for me, and it worked out great" —Melissa P.

"The quality of their workmanship and service"
—Diana L.

"I thought the technician was very thorough"
—Deanna M.

"They are very dependable" —Bob M.

"Customer service, and price; on time; good follow-up" —Jeanne M.

"They were on time, efficient, knowledgeable about my old furnace" —Mickey M.

"They kept at the job until they got it done; they stuck to the price quoted" —Mike G.

"Knowledgeable, helped me through the whole process; installation was perfect. They took the time necessary to explain things to us" —Harry H.

"Their customer service, everything, they came out immediately" — Marcella H.

"The job was done on time" —Stephanie H.

"They did a good job" —Eric H.

"They were easy to work with and they understood what we wanted, they had good ideas for our situation" —Diane I.

"They were on time, they did good work and they were very polite" —Angelina D.

"They were responsive all the way through, from the lady on the phone setting the appointment, to the person who came out to fix my wine cellar. They were great to work with, really helpful, and Mike who came over went the extra step, when I needed something else fixed, instead of him coming over again and being paid to fix it, he gave me some tips and advice to save paying more. I thought that was very honest, and nice of him" —Ruth F.

"They were very responsive, and they answered my questions without making me feel like an idiot, they were friendly, and very helpful" —Mike V.

"The technician was friendly, and tried very hard"
—Mortze Z.

"They were fast and neat, and I liked their service"
—Joseph S.

"The service people were very polite and seemed very qualified, good public relations people" —Fred S.

"They were courteous and did a good job" —Jeanne T.

"They were very professional, gave good advice, did the work well" —Grey T.

"The work was done well. The salesman, Al, is on the ball and goes above and beyond what is necessary"
—Matt T.

"I liked their customer service" —John P.

"They set you up straight away when you call and they are on time when they come over" —Rachel P.

"They came out and did the work when I needed them" —Barbara R.

"They were flexible on timing, responsive to changing conditions at the house" —Mario C.

"They came and gave me a price for the repair and provided service right away" —Betty C.

"The crew very professional and knowledgeable"
—Karen C.

"They were very professional, did the job and got out quickly" — Edgar B.

"The people are friendly and informative" —Jared B.

"They show up promptly and get the job done fast"
—Greg B.

"They knew a lot about equipment" —Michael B.

"I liked their responsiveness in troubleshooting on the last project that they did for me" —Kimberly M.

"I liked that they were prompt and they did a good job" —Rachel M.

"I liked their professionalism and punctuality" —Kurt O.

"They are very professional" —Inna L.

"It went smoothly and on schedule" —John M.

"They were responsive and you could always reach them and they did a great job" —Carol M.

"Very professional" —Doug J.

"They installed a heater within a week, they were very timely, and helpful. I had to get rid of our old copper heater, and they were able to discard it for me which was convenient" —Yolanda K.

"They showed up when they were supposed to"
—Janet D.

"They had a good installer, and he was very informative" —Toby G.

"They were thorough and quick" —Ann W.

"They told us what to expect, and did what they said they'd do and performed well" —Chris W.

"The person was very informative and seemed to be very knowledgeable in answering any questions I had" —Ren Y.

"They were very professional" —Pete T.

"The technician was professional; the office staff was very good" —Tony V.

"The salesmen, Shawn explained everything very well, and they have good products" —Sandra P.

"The receptionist was very friendly and informative"
—Audrey R.

"The workmen were professional and knowledgeable. They did an excellent job. They were courteous" Arnaldo R.

"Their ability to work with the customer and the patience they had when getting the permit from the city" —Albert S.

"They very knowledgeable and prompt" —Minerva C.

"I'm saving on electricity with the new furnace"
—Julian C.

"I can't think of anything in particular" —Beverly D.

"They did the work fast, they were clean and everything has been working properly since"
—Miriam M.

"I liked that they are easy to talk to and they solved my problem" —Susan L.

"They did an excellent job; customer service was good" —Yoshi M.

"It's a good machine; it's quiet and does the job"
—Joe H.

"I thought Charlie's expertise was outstanding"
—Michael H.

"They kept me informed about what was going on"
—Greg H.

"They did a great job and didn't mess up our hardwood floors, I was happy with the way they did the ductwork downstairs and getting the vents up to the first floor" —Cheryl J.

"They were right on the spot and got everything we needed done" — Robert D.

"The quality of work seems good" —Elena V.

"They were especially helpful, we got estimates from other places, but they made me the most comfortable because they explained exactly what they were going to do, and they did a great job" —Kim W.

"They were on time and did the job in a hurry"
—Robert W.

"The service guys were nice, and gave us a lot of information and went the length to educate and inform us" —Tanty S.

"They came on time. The job was done well" —Brad S.

"They showed up when they said they would" —Mr. P.

"They did it on time" —Augie P.

"The job was accomplished in a timely matter"
—Beth C.

"I saw the offer at Home Depot" —Aleta D.

"The installer always called me back. He found the best air conditioner for my situation" —Lisa H.

"I don't know" —Joyce J.

"They got the weater heater in" —Suzanne S.

"I don't know" —Gary C.

"There was a problem first but then they fixed it"
—John B.

"They showed up" —Jane B.

"They were referred to me by my contractor"
—Margo L.

"It would be hard to say what I liked about them, we had problems" —Angela M.

"I thought that they were friendly" —Nanette G.

"The service person was very friendly" —Julie C.

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