What did you like best about Hi Tech Hardwood Floors?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/13/07 and 8/13/08. Customer last names have been initialized for privacy.

“They provided good customer service. Andy Tran was very responsive. He took care of all of our concerns” —Bruce H.

“They were very timely, neat, and clean. Everything was on schedule.” —Ken

“The personal service that I got from Andy and Mike Tran, I liked the fact that they were very honest and upfront. It was a very good value for what they did. They were very thorough in cleaning up after the floor was done. They were very fast at installing the floor. It took less time than they estimated.” —Lisa W.

“The quality of the service, and they did it right the first time. They knew exactly what I was looking for and had great knowledge about it.” —Matthew T.

“Honesty, good customer service, and quality” —Aries C.

“The floors look lovely.” —Janet

“His service was great, and he was generous enough to let me pay for the job in three installments.” —S. C.

“They keep to their schedule, and they are very efficient. I consider them one of the best hardwood floor places in the entire Bay Area.” —P. M.

“They are very knowledgeable.” —T. T.

“They were very quick to respond and give an estimate.” —J.

“It was very convenient for us. He came to our store and took care of everything. ” —A. C.

“Andy is a straightforward, and he delivers what he promises. If he makes a mistake, he corrects it right away.” —T.C.

“His skill level and quality of work” —J. C.

“They do what needs to be done to take care of the job.” —K. B. B.

“Andy always returns my calls, and he is easy to work with.” —S. M.

“I liked Andy's responsiveness, suggestions, and the quickness of the job.” —C. C.

“They were punctual.” —B. W.

“My brother-in-law is a contractor, and he always complements my floors.” —T.

“I've known Andy for a long time.” —B.

“They are organized and efficient.” —L.

“He did a good job.” —G. P.

“I liked their quick response, their professional way of conducting business, and their workmanship.” —E.

“He's got good prices, and he does a real nice job.” —T.

“He was reliable, his service was quick, and he did exactly what he said he was going to do.” —K.

“They did what they said they were going to do.” —R.

“They were very professional, and they did an excellent job on my floors.” —Mr. M.

“I like his whole approach to the business.” —E.

“He completed everything in a very timely and professional manner.” —M. S.

“Their absolute uncompromising attention to quality” —A.

“If there are any problems, he takes care of them right away.” —T.

“I didn't have to wait a long to have the floor installed, and they did a very good job.” —Mrs. S.

“Attention to detail and guaranteed satisfaction” —S. T.

“He was very tidy.” —S. W.

“He took care of everything right away.” —Mr. N.

“They cleaned up after themselves, and they kept to the original schedule.” —S. M.

“They are prompt, and they do good work.”
—M.

“They knew how to do the work.” —L. M.

“They job was completed nicely and on time.”
—J.

“He seemed to very honest and straightforward.” —J.

“The guy who installed the floor was really nice.” —V. M.

“They were very efficient.” —Mrs. N.

“They were available.” —M.

“They did a decent job. They were prompt and reliable.”
—S. H.

“I liked that the owner worked on the job.” —R.

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