Auto Repair

San Francisco

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What did you like best about Hans Art Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/11/2002 and 6/3/2008. Customer last names have been initialized for privacy. 

“On time service” —Janet F.

“They're very thorough. They're also responsive to any questions I have.” —Kelly S.

“His sincerity and concern” —Michael J.

“They seemed straightforward. They did what they said they were going to do. They also back up any work that they do.” —Mark A.

“They're very thorough, and they explain everything.” —Kate B.

“They seem to know what they are doing, and they get the job done quickly.” —Brent B.

“I feel like they do a good job. I have an older car, and they do a good job of anticipating what needs to be done and not doing more than what is necessary.” —Stan C.

“They did the job quickly.” —Rick D.

“The customer service, they take time with your issues. We trust them.” —Gary E.

“They are very thorough. They also let you know what your options are.” —Deborah F.

“The communication, as they tell me what's wrong, what I need to do now, and what can wait for a little bit. They discuss everything with me.” —Craig G.

“Hans is great.” —Carl H.

“They're relatively straightforward about things.” —David H.

“The customer service was good.” —Carole J.

“Their explanation of what they are going to do” —Marietta K.

“They seemed very professional and knowledgeable.” —Cecile L.

“I think they're really nice.” —Sharon M.

“I thought they were very accommodating. I have confidence in them.” —Cat N.

“They're very honest. They always have the customer's best interests in mind. Hans himself is very nice.” —Kimberly N.

“They're on schedule, and when you come in, you get prompt service.” —David O.

“They're very personable. I've been seeing them for about 12 years. Their mechanics have been there for a long time. They feel like family. Hans really seems to care about the wellbeing of my car.” —Paul O.

“The attention to detail and good service” —Daniel R.

“They have great personal service.” —Amy R.

“I like that things get fixed on time. They also explained things in a clear way.” —Tim W.

“They're very attentive and honest.” —Jon W.

"Very conscientious about getting things done quickly and efficiently. They helped me to save money by telling me the necessary repairs not what they just recommend." —Gloria B.

"Communications" —Kevin C.

"Thoroughness, quality of work and the ability to explain things to me." —Sheri G.

"Immediate service and didn't charge me for labor." —David H.

"Henry the mechanic." —David A.

"Honest, explanatory, timely completion of work and trustworthy." —Rachael B.

"Willing to explain things and the estimate was accurate." —Andrea B.

"Friendly, up front and honest." —Cory K.

"Knowledgeable about my car; took the time to explain things to me." —Claudia K.

"Close to my work." —Faith A.

"Responsible attitude about the car." —Christine B.

"Did a good job, friendly and they were clear about what they're going to do." —Greg B.

"Two blocks from my house, they're fast and reliable." —Jennifer F.

"Answered my phone calls, I like the people, they diagnosed a problem others had missed." —Richard M.

"People were friendly." —Steve B.

"Accurate diagnosis and easy to communicate with." —Andis B.

"Staff is knowledgeable; they explain the problem and keep you updated." —Susan D.

"Office people are personable and explained things well." —Lee M.

"Professional and accommodating in their service." —Don N.

"They did the job." —Maria G.

"Does exactly what you ask for" —Faith A.

"Tells you what the problem is and doesn't make it bigger than it is" —Jeff A.

"Thorough, they call for authorization before they start the work" —Pam A.

"I like his honesty" —Kim B.

"They have good mechanics" —Dale B.

"I never have to go back for the same thing" —Kathy B.

"They give thorough explanations so I can understand" —Christine B.

"He's fair, honest" —Ashley B.

"Quality work, better than the dealership" —Denise B.

"He listens, takes his time with me" —Debra B.

"They get it done the same day, love their work, hate the cost, but that's everywhere" —Gail B.

"He's just good at what he does" —Daphne B.

"I can talk directly to the mechanic, no middle man" —James C.

"They can do anything" —Remy C.

"Work is good, price is average" —Kevin C.

"Professional, efficient" —Kevin C.

"They always go over everything they've done" —Mary C.

"They're tops! Always have my car ready when promised. Always take care of the problems. Always get an explanation of the work done" —Scott D.

"They keep me posted" —Kim D.

"Never any surprises, always lets me know what's going on" —Andy D.

"They fix it right every time" —Ed D.

"Customer service, prompt service" —Paul D.

"They told me what had to be done before. It prepared me for the worst" —Chris D.

"My car was ready when they said it would be. They did a clean job" —Lucia E.

"They're friendly, polite" —Andrea E.

"They treat me as if I were a preferred customer" —Judy E.

"They're fine, I appreciate what they do" —Michelle F.

"Quality mechanics" —Terry F.

"They're done when they say and it's done right" —Alan F.

"They do great work" —Banicia G.

"I'd rather go there than to the place I used to go" —Jennifer G.

"The quote I got was a good one. It's a local place" —Peter G.

"I would definitely recommend them and have" —Steve G.

"My car was ready when they said" —Jim G.

"He's fair, and he's quick" —Steve H.

"Except for the cost, everything was fine" —Mollie H.

"I just had some minor thing done but they were really nice" —Angela H.

"The one-on-one interface, personable"
—Tom H.

"Labor costs the same as anywhere, but I like being able to talk directly to the mechanic if needed" —Tim H.

"The straightforward approach" —Sami I.

"He tells me what has to be done and what could wait" —Jennifer J.

"Hans himself" —Mark J.

"Professional, very nice" —Linda J.

"Courteous, friendly and you can ask any kind of question without being put off" —Sheila K.

"He'll give me the time of day, a good listener, I wouldn't change anything" —Susan K.

"I can ask as many questions as I want" —Katherine K.

"The car runs great afterwards" —John K.

"They check everything that they say they will. That doesn't happen at other places" —Denise L.

"Accommodating, convenient" —Donna L.

"They don't leave grease all over the car"—Ed L.

"Knowledgeable service. Real nice guys"—Mark L.

"Knowledgeable, calls first if it's something else" —Adrian L.

"They care" —Jeff L.

"He can do just about anything" —Jon L.

"They're okay" —David M.

"Professionals" —Chris M.

"I think they do a fairly good job"
—Catherine M.

"Pleasant, easy to talk to, work was fine"
—Karla M.

"Located near my work" —Ted M.

"The price was right" —Kirsten M.

"One of the better places around" —Carl M.

"Never have a problem getting in there"—Ariel N.

"I don't know, they're average" —Jean N.

"The people. I've known them for some time" —Harmony N.

"Wish I had the time to talk" —Eric N.

"I thought they were okay, a little pricey, but that happens" —April P.

"I like the way I'm treated, like a person, I hope they don't change anything" —Patricia P.

"Promptness, they know how important it is to have customers cars ready on time" —Michael P.

"Thoroughness, returns calls" —Matt P.

"Quality work, dependable, everything works " —Ed P.

"They had the part" —Scott R.

"Personal service, he doesn't talk down to me" —Janis R.

"Everything! The reception when I go in, the work performed" —Kirsten R.

"I know I can trust them" —Harvey R.

"Fixed my car" —Charles R.

"Everything was fine" —Michael R.

"They pay attention to detail" —George S.

"Dependable" —April S.

"Called when the car was ready" —Mary S.

"Honest" —Namita S.

"They were fine, but I ended up taking it back for something else" —Amy S.

"If it's not ready when they said, someone calls" —Patrick S.

"They did fine and I was very pleased" —Jane S.

"I don't get the runaround" —Reed S.

"Trustworthy, real upfront with you" —Marilyn S.

"Honest, reliable" —Chris S.

"Straight up guy, no jerking me around"—Clyde T.

"Polite, very courteous and most helpful" —Alexandra T.

"They are helpful" —Jessica T.

"Honest, pretty reasonable" —Cecilia V.

"He walks me through his explanation"—Libby W.

"They get the job done" —Mr. B.

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