Auto Repair

San Francisco

Hans Art Automotive

(415) 621-6400

3121 17th Street
San Francisco, CA 94110

Hans Art, Owner

SERVICES
Maintenance and Repair

HOURS
Mon – Fri: 8am – 5:30pm

CREDIT CARDS
Discover
MasterCard
Visa

GUARANTEES
24 Months or 24K Miles
Some Limitations Apply

BRANDS
Honda
Isuzu
Mercedes
Nissan
Saab
Subaru
Toyota
Volvo
VW
Audi
BMW
Late Model American

CERTIFICATION/TRAINING
ASECertified
Air Conditioning Certified by Auto Training Institute

Workers Comp Ins.
Liability Insurance
State Lic. No. AE063254
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 198 random customer surveys made since Nov. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Hans Art Automotive has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 188.

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Survey Comments

Hans Art started his career as a one-man Volkswagen repair business back in 1970. Over the years he has expanded his expertise and today he is qualified to perform maintenance and repair work on most models of German, Japanese, Swedish, and newer American cars. Mr. Art has surrounded himself with a talented staff of skilled mechanics and customer-oriented sales people, including a senior technician who has been with him since 1988. Together, they continue to provide the kind of quality customer and automotive service that has earned them an extremely loyal following. Hans Art Automotive is AAA Approved, and was voted "Best in Bay" by the Bay Guardian 2000.

COMPANY PHILOSOPHY
"We do one thing and do it well: fix cars. Our goal is to maintain our customers' cars so they can keep them for as long as possible with routine maintenance and careful annual inspections. We clearly communicate what we believe needs to be done to the vehicle and why. The informed consumer then makes the call as to whether they wish to proceed or not. We don't use highpressure tactics or recommend services that don't make good economic sense."

EXCERPTED SURVEY RESPONSES
"They're tops! They always have my car ready when promised, always take care of the problems and always explain the work done."
— Scott D.

"They're very thorough and always call for authorization before they start the work."
— Pam A.

"They do quality work—better than the dealership." — Denise B.

"I like that I can talk directly to the mechanic." — James C.

“They have a clear understanding of what’s wrong with my car and explain it to me.”
— Carol S.

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