Flooring Showrooms

San Francisco

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What did you like best about Floor Pros?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/25/07 and 6/2/08. Customer last names have been initialized for privacy. 

“They did what they said they would do, and they were on time.” —Bruce E.

“The floors are stunning. They look brand new. We had an emergency. We were showing our house and decided at the last minute that our floors didn't look good. They came out and did it within two days after our initial call, which amazed me.” —Chad S.

“They were reasonable and thorough. They did more than they were asked to do. They did a great job.” —Craig M.

“Their professionalism, and they got it done quickly. They left the place clean. We liked that.” —David B.

“They had a fast turnaround, and the quality of their work was good. They also had good customer service.” —Fai T.

“The floor came out perfectly.” —Gayle P.

“I had already hired someone and was getting ready to go on a trip. The guy was so rude and impolite, I fired him on the spot. I called Floor Pros, and they came out that day. They were timely, and they did everything they said they would do.” —Jackie S.

“Everything about Floor Pros is excellent, from the guys that look at the job to the guys that do the work.” —Richard B.

“It was straightforward. Mike and Jason were knowledgeable. Some people are not really savvy about their work, but those guys really cared. They were really meticulous about their work.” —David B.

“They were prompt. I was very happy with what they did.” —Greg F.

“I thought they were very hardworking individuals. They seemed very nice and enjoyed working together.” —Henry C.

“They were professional. They came in and did what they said they were going to do. They were also clean.” —John B.

“They were professional, punctual, and efficient. They got the job done quickly, and they did a very good job.” —Mike F.

“Their thoroughness and consistency, anytime there was any inconvenience, they followed up. Their focus was to satisfy their customer.” —Roque H.

“They were very professional. They came when they said they would, and they did a quality job.” —Russ H.

“Quick and good results” —Trudy A.

“They were easy to work with, and their pricing was good.” —Zee W.

“Their timely response” —Chris G.

“They were very nice when they came out. The installation went well.” —Debby L.

“Their professionalism, friendliness, and general willingness to understand” —Douglas M.

“They did a pretty good alignment of my floors. They did a really nice job on it. It looks perfect. I am happy about that.” —Rodolfo L.

“They were responsive, and they communicated well.” —Dennis M.

“The quality of the service” —A.T.C.

“Their communication was very good.” —Carol R.

“The overall customer service and response time” —D.C.

“They were on time, on schedule, very presentable, and the price was right.” —Fai T.

“They were very professional.” —H.S.

“Mike was great at explaining everything to me. Mike was a can-do kind of guy.” —Izabel L.

“Prompt work, and they did a great job.” —Jeff C.

“The service and communication is great on a regular basis. I have a personal relationship with them.” —Joseph C.

“They didn’t finish until I was satisfied, and they were very professional.” —Liz G.

“They always do a good job, but they also come back and take care of any problems.” —Luis C.

“They did a good job, and I was satisfied that they came on time.” —Marina S.

“Everyone was very pleasant, and they explained things to me. I'm just very happy with the work.” —Melida C.

“Their attention to detail and honesty” —Nguey L.

“Everything was great.” —Regina C.

“They were quick, they returned all of my phone calls, and the end result was good.” —Richard C.

“They did a great job and were easy to work with.” —Robyn K.

“Quality” —S.F.G.

“They came when they said they would and got the job done on time.” —Shane

“They were very thorough, and I liked their attention to detail.” —Stan K.

“They were punctual, and the work was very good. They always did a nice job for me.” —Stevie M.

“They did the job quickly. They also had fair pricing and good communication.” —Troy K.

“They have a good service.” —Tuong T.

“They were efficient and fit in with my schedule. They did a good job accommodating me.” —Warren L.

“They got everything done on time.” —Adrian

“Flexibility and doing what they said they would do, they did a nice job.” —Chris S.

“They are efficient and offer good prices.” —Christeen L.

“Their follow-up service was phenomenal.” —Eileen L.

“They are responsive and do really fantastic work. They come out anytime during the day and are always reliable.” —J.P.S.

“They are very personable, do a great job, and they are a quality service.” —Marie E.

“They were very professional, they provided quality service, and their prices were reasonable.” —Paul H.

“They did what I had asked them to do.” —Sang N.

“Their quick response, professionalism, and they seemed to know what they were doing.” —Curtis L.

“The men worked very hard, and the flooring turned out nice.” —Debbie V.

“They did a good job.” —Hans

“The quality of work” —Herb A.

“Their promptness, professionalism, price, and they did a good job.” —H.C.

“They are prompt and very businesslike.” —John P.

“They finished the job on time.” —Julie Y.

“They are prompt and give you fair prices.” —K.C.

“They always gave me an explanation whenever there was a problem.” —Mike M.

“They did a nice job in a timely manner, so I have no complaints.” —Nick B.

“They did the work I asked them to do.” —Pheobe D.

“They did the job when they said they would, and they finished it on time.” —Beth N.

“I liked the owner Jason. They showed up on time, and I didn’t have a problem with product.” —B.C.

“They were very responsive, and they took care of any mistakes or problems without a lot of fuss.” —David L.

“They got the job done on time.” —Jay C.

“They were great. Their prices were good, and they kept everything clean for me.” —Michelle R.

“They came in and got the job done on time. We were happy with the results.” —Sean M.

“They worked with my needs and gave me good pricing.” —Amit M.

“They were friendly and provided a good service.” —An M.

“They got the job done quickly and used multiple people to do it.” —B.P.C.

“We didn't have any problems. The rate was good, so they did what they advertised.” —Brian B.

“I liked the owner because he handled our issues. I also liked their customer service and communication.” —Bryan C.

“They were very responsive and easy to talk to.” —Cathy D.

“They were professional.” —Delores

“Their ability to answer questions, they were always prompt, and they never missed an appointment.” —Jewlie S.

“I liked Mike. He had a nice personality and was very friendly.” —Kim L.

“I liked their service and professionalism.” —L.S.T.G.

“The quality of the work was good.” —Noel

“They were available, they did a reasonably good job, and it was very inexpensive.” —Betty K.

“They have a prompt service and great attention to detail.” —Jason L.

“Their willingness to respond to things that I wasn’t satisfied with, I liked how they were flexible with their scheduling.” —Stephen F.

“They did the job quickly, and their prices were good.” —Hom L.

“They're good hard working people. They resolved some issues that they weren't responsible for.” —Ken W.

“They were fast.” —Chirstine C.

“The price was good, and they carried some things that I liked.” —Evelyn W.

“They were very accommodating on the job, and they fixed things right away.” —W.C.

“They were prompt, their timing was very good, and they were nice people.” —Philippe G.

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