Mortgage Brokers

San Francisco

First Capital Group, Inc.

(415) 440-5626

1465 Bush Street
San Francisco, CA 94109

Serving California

www.fcgmortgage.com
sf@fcgmortgage.com
Jay Sofnas, Vice President

SERVICES
Loans: Refinancing/Purchases

HOURS
Mon – Fri: 9am – 6pm

Workers Comp Insurance
Liability Insurance
State License No. 00857646
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 136 random customer surveys made since Aug. 2003 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that First Capital Group, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 314.

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Survey Comments

First Capital Group was established in 1978. They serve real estate professionals and home buyers throughout and beyond California. Their expertise extends to every area of mortgage lending, from purchase transactions to refinancing.

With access to a range of mortgage resources, all of their lending specialists are dedicated to finding the ideal loan for each client.

First Capital Group, Inc. has occupied its Bush Street location since May 1999. Along with corporate headquarters in San Rafael, they also maintain offices in San Jose, Sacramento, Portland, Honolulu and Vancouver, Washington.

COMPANY PHILOSOPHY
"First Capital Group is a service-oriented company that cultivates a fiduciary relationship with each borrower. Their goal is to procure the best loan a client is qualified for at the best price.

"First Capital Group goes above and beyond the call of duty to assist clients with special needs. They can often secure loans for those who cannot verify their income as well as those who have less than perfect credit."

EXCERPTED SURVEY RESPONSES
"I like the turnaround time."—Maria S.

"The interest rate was good and everybody has been kind and helpful."—Romeo A.

"We really liked Jay. He's helped us a couple of times. He gave us good advice and he gets back to you right away. He's the best." —Peter R.

"I would recommend them in a minute. The agent went way out of her way to help us. Everyone in the office was very nice." —Richard D.

"I like the personal attention."—Jill N.

"They were very good."—Elizabeth C.

“Everything was great—all the arrangements were made by Jay and everything was smooth
sailing.” — Anna Marie C.

See Survey Comments