Window Coverings

San Francisco

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What did you like best about Draperies by Susan, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/22/2002 and 3/18/2008. Customer last names have been initialized for privacy.

“I thought the person that I worked with was excellent and knowledgeable. Chun was great.” —Barbara B.

“Their communication and their products” —Cathy B.

“They are very nice. They do good work. They come out and fix any problems.” —May C.

“They appear to have done a good job. The guys who installed them seemed to know what they were doing. They did a good job.” —David C.

“The quality” —Karen C.

“Chun, the owner” —Bill D.

“I like the color as it goes well with my furniture.” —Nina D.

“They come to your house. They help you decide on the choices and you get the quality.” —Janet G.

“The fact that she came out with samples, she came to the house. They were on time.” —Ulrike H.

“To be very honest with you, they were perfect from the start. It was a small job, but they acted like it was a very big job.” —Evelyn H.

“The woman that owns it, Chun, came out and measured everything. She was very pleasant and professional. She explained all of the options to me.” —Mike J.

“The convenience” —Sandra K.

“I got a lot of personal attention from them.” —Art B.

“I could do it at home. She was a very nice lady.” —Michelle B.

“They had a good fabric selection.” —Mark B.

“I think they were very professional. They offered a nice selection of fabrics and patterns. They held to their time schedule.” —Franchesca C.

“They completed the job. They were very good. They did it in the budget that we had.” —Charlotte D.

“I like the quality of their work. The people who work there are very helpful.” —Nancy H.

“The boss, Chun” —Virginia J.

“Probably the fact that they can get in there and figure out what I want.” —Monica D.

“Service” —Janice G.

“They came to our home to show us samples. We liked the installer.” —Rob H.

“The person who was here seemed very professional.” —Davis G.

“The man who did my blinds was very good and very knowledgeable.” —Lynn C.

“The quality of the drapes was very good. The person who came to install them was very good and very knowledgeable.” —David C.

"They are nice and professional." —Maple L.

"I am very satisfied and I liked everything they did for me." —Laverne S.

"I have been her customer for many years and that should say something." —Lily W.

"They did nice work on my kitchen windows; anyone who walks in admires the work she did." —Mary H.

"They were very accommodating. I was under pressure to go off on a trip and they managed to get the work done earlier than I expected, and they do beautiful work." —Donna O.

"I have used her for years and years. I like everything about her: she is accommodating, she is honest, she is good, and I have a lot of faith in her,." —Beverly W.

"They understood and knew my needs for my mother's home. The quality and the finish of the work was outstanding." —Carol D.

"I liked the quality of the workmanship and the different ideas they had to offer." —Doty F.

"Someone came to my home for a consultation." —Gloria W.

"Good service" —Beverly F.

"I liked the personal touch by John, the owner." —Jennifer A.

"The draperies were installed to my satisfaction." —Virginia R.

"They were competent, friendly and nice to be with." —Helen B.

"Their attention to detail and service was great." —Angela G.

"The sales lady was very helpful and the installer did a clean and prompt job." —Dorothy H.

"Tim is very professional and helpful." —Sylvia J.

"I was very pleased with their overall quality and service." —Mrs. M.

"They come to you for service." —Elaine B.

"I liked the customer service and the follow-up after the installation." —Jana C.

"I like the owner." —Dorcas T.

"I liked the consultation process." —Gwen C.

"The drapes fit nicely and the quality seem to be good." —Molly O.

"The service was good." —Aleli C.

"I liked their initial assessment." —Cynthia M.

"They were willing to come to the house to give suggestions on drapes." —Hillary J.

"I liked several things. I liked Kara the decorator was excellent. She spent a lot of time with me. When I needed extra pillows, Chun llistened very carefully and made it happen. The decorator is the key. If they have good a decorator, especially with customers who are very difficult to please like me, you really have something. William the installer was excellent. Also, they really kept up with the quality of their work. My parents were in the upholstery business and I knew what to look for. They weren't going to fool me." —Linda S.

"Quality and the workmanship, repeat customer and I've seen her for 15 to 18 years" —Terrice W.

"Her service and her ideas; she's easy to work with." —Jan K.

"Working with Chun: she has a personalized service and she's great." —Chris M.

"The lady who came persuaded me of the best window coverings. She didn't pressure me at all. Michael the installer was very courteous and competent." —Breda C.

"The quality of the drapes" —Andrea B.

"They were prompt and held to the price." —Oscar C.

"They were very accessible and affordable. They delivered high quality. Were interested in what I had to say. They delivered." —Rachael K.

"The lady who came out was very helpful in helping me choose colors and styles." —Florence M.

"They arrived on time, no mishaps, they took care of any problems that arose." —Dolly H.

"I've worked with them for years. They give me a total price and they work with me and take a lot of time with me. The installer is always on time and does a good clean up." —Jeanette B.

"I would say, they are very easy to work with, they have had very good ideas for our house, they do everything very timely, the quality is great" —Randi W.

"They did a good job" —Annie F.

"They were very responsive and accommodating" —Dorothy K.

"Friendly, good job, on time, reliable" —Jutta P.

"The woman who came (Chun) really took her time and took an interest" —Karen L.

"I like that they came out and helped me make decisions, personal assistance" —Marcia H.

"They put what I had in mind into reality." —Morgan N.

"They're professional and courteous." —John T.

"They were on time and knowledgeable and the work was good." —Lea S.

"I'm happy with the curtain." —Nell H.

"Very professional" —Alice F.

"The salesperson was professional and the installer was pleasant, everyone showed up on time, did what they were supposed to do, would come out for just one window" —Loraline M.

"This is the second time we've used them so it was easy to work with them and the installer was good and they helpful and knowledegable" —Marjorie L.

"I really feel that everyone is very straightforward and that they understand fabric" —Rachael P.

"I like working with Chun, she's knowledgeable and helpful" —Carole M.

"They are very efficient, friendly service, very helpful, creative" —Joy R.

"I think they listen" —Charlotte H.

"They're wonderful. They gave us assistance and they have great professional experience, and the delivery was also very good" —Fran J.

"They're prompt and attentive" —Mary B.

"They know the kind of window treatment they would need, Chun is great with paint colors, Chun suggested a subtle change in the kitchen, one that I wouldn't have thought of and it was a great treatment" —Gloria R.

"I like the guy who installed so much, right on time, the selection of fabrics, and I liked the advice of the original woman who helped me" —Marilyn L.

"The customer service, getting things done, you call and they set up, it's a personal thing, I was going to use someone else and someone recommended Draperies by Susan, they are very professional, on time, accuracy is right on" —Thuy K.

"The time that they took to make sure that what I wanted would fit into my room, and they also made good suggestions but didn't push me" —Linda J.

"Very professional" —Linda P.

"They have really nice stuff and they take a lot of time with me to make sure that I get exactly what I like, they never rush me" —Henrietta K.

"They do what they say they do" —Kathy L.

"The workmanship, everything about it" —Joanne C.

"The person who sold the drapes" —Rosanne O.

"The people and their work" —Shirlaine B.

"Their service is excellent, the people are genuine" —Linda B.

"One of the young designers was superb, personal service, that's what prompted me to choose working with them" —Joe B.

"Did quality work, and when there was a few little things that I wasn't sure of, they went above and beyond their duty for me" —Lois C.

"I loved the salesgirl who was here, and William who installed the drapes, and I know I can call them anytime with any problem and they'll come out here" —Dee C.

"The service more than anything, did it on a timely basis, installation was done well" —Mr. F.

"They're pleasant, professional and they delivered on time" —Trisha G.

"Quality product and installation" Hillary H.

"I thought they were professional in their service" —Joe J.

"Very responsive and timely, work is good, we've used them twice" —Kevin L.

"The responsiveness, on time with appointments, being prepared, willing to accommodate" —Randy L.

"Very professional but pleasant, quality work, was helped by Chun and anyone in the store, absolutely responsive to my needs, installation was just wonderful" —Virginia M.

"They were wonderful, I liked them very much" —Helen N.

"The lady that helped us, so pleasant and helpful" —Nicole M.

"Professional, pleasant and prompt" —Grace S.

"Pleasant to work with, on time with our appointments" —Katherine S.

"Perfectionists! Professional, pleasant" —Alice Y.

"Overall quality of them and the person who came out and did the estimate" —Jane Z.

"Clarity of what they're going to do, and the timely manner with which they did it" —John F.

"They were on time with their appointments and the installation" —Margo H.

"The quality of their service and their product" —Pam H.

"Keep good records, they order what I asked for" —Susan W.

"Professional, pleasant, willing to work with us, gave us options or ideas" Kim K.

"Professional, prompt and perfect! How's that? They're just wonderful to work with" —Kit L.

"They were very responsive to what we wanted" —Laurie B.

"The people mostly. Of course we love our drapes, but the people there made the entire process a success" —June I.

"Quality product and the installation went smoothly" —Merva A.

"Their work is beautiful, and someone is always there to answer my questions" —Mary Lou A.

"The people there, they're prompt and organized" —Susan B.

"The person that came out to do the estimate, and they started the work on time" —David D.

"Very professional, pleasant to work with"
—Denise E.

"Prompt, professional and quality product"
—Linda H.

"We got an estimate, they did the installation and we're exceptionally pleased" —Maria H.

"Their product and their service" —Louise H.

"Professional, quality service" —Rachel H.

"Quality product, professional people, accommodating" —Cindy L.

"Their efforts to help us get things repaired after we purchased everything from them" —Anita M.

"The quality of their product and their work" —Linda M.

"They're all very friendly and you can follow up with anyone in the store to get information" —Suzanne

"Their designers, the product" —Helen P.

"Pleasant, professional service" —Margaret R.

"Overall quality of their work, from the estimate to the installation" —Paulette S.

"We were pleased with how quickly they did the installation" —Dan S.

"They were professional and accommodating" —Ella S.

"The product, the people" —Cecilia S.

"They just do fabulous work" —Rolanda T.

"We've used them before, so we're used to getting quality service from them" —Peggy T.

"Their product of course; professional staff; quality installation" —Darlene V.

"Quality of the people and the product" —Gwen W.

"Everything! From the designer, to the estimate to the installation" —Melinda W.

"The quality of the product and the people are just fabulous" —Susan W.

"Their work is excellent" —Joy Z.

"The product and the people" —Ellen B.

"They do beautiful work, unfortunately for me I wasn't able to use their services most recently, but I love their work, they do a very nice job for me" —Jean D.

"The people and the quality of the product, that's what sold me" —Ruth F.

"Everyone there is courteous and informed about your order" —Leigh H.

"They were pleasant and accommodating" —Sandra P.

"Their product, the people at the store and the person who did the installation" —Rebecca S.

"Promptness, the product. We had a small problem come up and they were very responsive when I called them about it" —Quita C.

"Their professionalism, responsiveness" —Sherry B.

"The product, the installation and the lady who helped us" —Marisa H.

"They're professional and design what you ask for" —Jennifer A.

"The people, the customer service" —Terry B.

"The product, the interface with them"
—Giselle S.

"Very nice, helpful. My order was on time, and they installed the day they said they would"
—Betty W.

"Very responsive, quality installation" —Stephen D.

"They're good people, they know their field and they're good at it" —Maria B.

"The owner, she was very nice" —Pat B.

"Quality has been good, been here when they said they would be, and they do a quality job" —Janice J.

"Now that's a tough one. The quality was fine, but it was just very expensive. I probably wouldn't use them again, nor would I recommend them" —Norma K.

"Aside from the product, the people there communicate with each other. So I can ask anyone there about my order" —Claire P.

"They order exactly what you ask for"
—Andrea R.

"Their product, the people and the service" —Alyson T.

"They're so pleasant, accommodating" —Elaine W.

"They asked what we wanted and did exactly what we asked" —Hillary Z.

"Prompt, professional and they did a beautiful job" —Andrea B.

"The woman who came out was very nice and helpful" —Gale D.

"We sold that house, but their work helped boost the sale" —Gary W.

"The lady who came out to do the estimate"
—Patrice S.

"Professional, prompt, most helpful" —Jacqueline K.

"Pleasant and accommodating" —Sherri Y.

"Professional, quality product" —Irene M.

"Whatever you order is custom, but the price is not cheap" —Grace C.

"It was done promptly and professionally"
—Margaret M.

"I like my drapes" —Gloria T.

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