Window Coverings

San Francisco

Draperies by Susan, Inc.

(415) 431-4390
(650) 583-4392

6037 Christie Avenue
Emeryville, CA 94608

Serving the Bay Area

www.drapesbysusan.com
Chun Wong, Owner

SERVICES
Blinds
Shutters
Sun Shades
Bedding
Pillows
Motorization
Draperies
Valances
Designer Fabrics
Roman Shades
Decorative Rods
Re-Upholstery

HOURS
Call for Showroom Hours

CREDIT CARDS
Mastercard
Visa

CERTIFICATION/TRAINING
Window Coverings Assn. of America

Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 238 random customer surveys made since March 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Draperies by Susan, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 039.

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Survey Comments

Draperies by Susan is a terrific resource for all types of window coverings and fabric treatments. They are a Hunter Douglas Showcase priority dealer that displays the exclusive Alustra Collection in their showroom. They are true experts in all styles of window fashions. To complement their designs, they offer custom made bedspreads, throw pillows and cushions and more. Their service includes everything from the initial consultation to the final installation and
follow-up.

Draperies by Susan’s designers stay on top of the latest innovations and styles and educate the clients about the world of window fashion and options open to them—while staying within budget. Chun Wong strives to make sure that the design and shopping experience is fun and exciting and that the final installation is a perfect fit.

Founded in 1969, Draperies by Susan changed hands when purchased by Chun Wong in 1985. She brought her design and sales expertise to the new business. The staff is made up of veterans with 27 plus years in the industry as well as young, new talent. Call to schedule a free in-home design consultation or showroom visit, and let Draperies by Susan put their expertise to work for you.

COMPANY PHILOSOPHY
“Customer satisfaction is our number one priority. Our goal is to ensure that the end result is everything you wanted it to be and that it enhances our home and furnishings. We are not satisfied until you are happy and we won’t walk away from the job until it is done to your satisfaction.”

EXCERPTED SURVEY RESPONSES
“It was a very easy process. They came, they measured, and delivered.” — Whitney G.

“I liked the salesperson they sent out and the person they sent out to put up the window coverings. I also like the quality.”
— Madeline C.

See Survey Comments