What is the best thing about California Carpet?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/22/2002 and 4/29/08. Customer last names have been initialized for privacy. 

“Great customer service, the staff is knowledgeable. They get things done on time.” —Cary S.

“They have a good selection in the showroom and a knowledgeable staff.” —Daniel L.

“They always seem to have solid products and good customer service.” —Garret C.

“They had the carpet style and color I was looking for.” —Amelia H.

“The selection and the location” —Jon S.

“Everything was quick, easy, and to the point. I had good salespeople that knew what they were doing. When there was a mistake made, they credited back my card for a $400 error right away.” —Kathy C.

“I had no problems. They were on time and they did the job well.” —Lev R.

“They have a pretty good selection.” —Nanette C.

“Steve was very helpful.” —Patricia F.

“The salesperson was very helpful. They gave us great options.” —Patty H.

“I've used them more than once. It is pretty much a one-stop-shop.” —Paul C.

“I liked the salesman. He was very helpful.” —Rosemary H.

“The customer service team” —Sam W.

“The price and the turnaround time” —Sheila N.

“They worked with me and they came up with good suggestions.” —Farrow A.

“I love the installers. They're great. They do a really good job.” —Johnson S.

“The selection” —Julie M.

“I think they do good custom carpet work.” —Brittany I.

“The variety” —Melissa S.

“It's been a while, but they had a pretty good selection. They had what I was looking for.” —Wendy B.

“The price was good.” —James B.

“I like the wide availability of the products.” —Nick H.

“I liked the variety.” —Jennifer B.

“For many years we had an excellent relationship.” —M.D.I.D.

"Quality, wide selection, the salespeople were very nice" —Donald P.

"Big selection and the people nice" —Kevin A.

"They were there when we needed a question answered and left us alone when we just wanted to look" —Kathleen A.

"Wide selection of area rugs" —Carol A.

"Customer service" —Michele B.

"Availability and quickness of installation" —Gina B.

"Very knowledgeable, let me make up my own mind, complete positive experience" —William B.

"Prompt and efficient and seemed responsible"
—Randie B.

"Willing to work with me and let me take samples home" —Susan B.

"Great selection, reasonable prices, good salespeople" —Lisa B.

"I was very pleased" —Sophia B.

"Variety and friendly people" —Jerry C.

"The atmosphere there; the people knew what they were doing and were very helpful" —Kevin C.

"The person who I worked with was very friendly and did everything in his power to get me what I needed. The people who delivered were very courteous and the layout of the store was comfortable" —Leslie C.

"I've been there three times, customer service, Maria was very helpful, good selection" —Keith C.

"They are great" —Stacey C.

"Courteous and they let us look around before approaching us, the sale went very well" —William C.

"Selection of area rugs and runners" —Cynthia C.

"Friendly salesperson" —Robert C.

"Prices are and selection are good" —Robert D.

"Customer service was marvelous, installer and salesperson very good. I'm 100% sure I would use them again" —Theodora E.

"Service and merchandise" —Valeria E.

"The guy was very nice, parking good, helpful" —Jim F.

"Nice people, good to deal with, good price, good service" —Juan F.

"Service" —Linda G.

"Helpful and delivered on time" —Laura G.

"They were very helpful and showed me different carpets" —Ashley G.

"We've gone there 3 or 4 times, price good, people nice, good location" —Leon R.

"There was a Filipino woman who was terrific who helped us, very knowledgeable, and she showed us everything and listened well, I think her name was Maria" —John H.

"Helpful" —Lori H.

"Variety" —Dwight H.

"I had a problem with one carpet and Steve, the salesman, just exchanged it with no questions asked, which shows me that they're more interested in customer service than just making a buck" —Ron F.

"We found what we wanted and our experience was very good" —Brent F.

"We bought a little carpet and were very pleased with the purchase" —Gene F.

"I had a great experience" —Deedee F.

"The installer found some flaws that I missed and they took care of it" —Peggy F.

"Efficient, pleasant to deal with" —Joseph H.

"Selection" —Mr. A.

"The selection, flexibility on price" —Jeff B.

"They had what I wanted, good selection and people very helpful" —Jean B.

"People are friendly, vast selection" —Carol B.

"Courteous and very helpful" —Buena B.

"Variety, you can go high end to remnants" —Susan B.

"Easy to work with" —Jenny C.

"The carpets are nice" —Thomas C.

"Convenient, like all the selection, no pressure"
—Joe D.

"Selection" —Jeff D.

"Great personal service" —Patricia E.

"Professional" —John E.

"Efficient and personable" —Phillip F.

"They have everything well organized, service was good" —Orlando G.

"The salesperson was very responsive and professional; showroom was wonderful; good selection" —Mary H.

"Efficient, came on time and finished quickly" —Barb H.

"The product was very good" —George F.

"The selection and there was no pressure" —David F.

"It was so long ago, I really don't remember, but it was good enough that I'm thinking of going back very soon" —Dennis F.

"Carpet and service were good" —Arlene A.

"Selection" —Ephen B.

"Location" —Cheryl B.

"Good installers" —Nolasco C.

"I thought they had a good selection and the store was laid out well, sales people helpful" —Jeremy C.

"People seem pretty nice" —Ann C.

"Prices" —Travis C.

"Selection" —Sara D.

"Sales rep and selection" —Sue D.

"Price was good" —Lance E.

"Large choice of carpets" —Valerie E.

"Nice selection" —Mary F.

"Good choice and salesperson helpful. I go there all the time" — Jennifer F.

"Installation people good, they are timely" —Ron F.

"Prices" —Scott G.

"Choices" —Tracy G.

"Good sale, good quality" —Stephen G.

"Selection was good, delivery was good" —Sue H.

"Selection of the carpets" —Dennis H.

"They had what I wanted —area rugs" —Pam H.

"Selection" —James H.

"The salesperson was good" —Kathy C.

"I don't know, it was fine, it was a long time ago"
—Charlene F.

"Selection" —Elisa D.

"Very accommodating people" —Forrest D.

"Variety" —Carolyn D.

"Convenience and a lot under one roof" —Anne D.

"Large selection, helpful staff" —Keith G.

"Good selection, good service, prices competitive"
—David G.

"Service, they were nice and helpful" —Patricia H.

"The selection" —Tom F.

"This is about 5 years ago, it was fine, and I thought the value was particularly good" —Holland F.

"Selection" —Cheryl C.

"Easy to work with" —Kate A.

"Variety, the store was fine" —Barbara C.

"Good selection and good price" —Howard C.

"Selection" —Howard E.

"Prices are good, they were helpful" —Donald F.

"I used them years ago and everything went very well" —David B.

"Their selection" —Jon B.

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