What did you like best about San Francisco Plumbing Company?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/2/2005 and 7/9/2008. Customer last names have been initialized for privacy. 

“The way Clay was able to troubleshoot the problem, and the recommendation he made without over selling his service” —Frank R.

“They gave excellent service. I love that place. I've used them for years.” —Paul M.

“I thought they were very professional and straightforward.” —Donna B.

“They did a really good job on a rainy day. They gave us a good price.” —Paula B.

“They came when I needed them. They were on time and did exactly what needed to be done. They were very good.” —Marie S.

“They were thorough, experienced, and very nice.” —Lee M.

“I liked Clay.” —Carolyn C.

“They are quite reliable.” —Vilma B.

“They worked very hard to solve the problem. I could rely on them. I would highly recommend them.” —Yvonne W.

“They call back.” —Kathleen A.

“They were very well mannered and conscientious. They tried really hard. We could rely on them.” —Armineh H.

“They're very prompt.” —Jackie M.

“They do a good job. They're nice people.” —Helen C.

“They were on time, very neat, and clean.” —Mary S.

“They came when they were supposed to. They did very good work. It was nice and clean.” —Anita M.

“They were great. They helped solve my problem. They were very gracious and polite.” —Norma L.

“The owner is very knowledgeable and professional. They are a very unusual company for San Francisco.” —Steve M.

“Very efficient, on time, and they did the job the way they were supposed to.” —Rich B.

“They did their job quickly and accurately.” —Eleanor E.

“Their service, I was pleased with their staff. They were pleasant. I've been using them for years.” —Gloria L.

“They got the work done.” —Eva M.

“The price was fair, the work was done quickly, and the workers were easy to work with.” —Arnold F.

“The pricing and availability” —Jonathon T.

“They are competent.” —Adam H.

“They were friendly.” —Monica F.

"They did a good job and the price seemed right."
—Jack A.

"They are ethical, responsible, and easy to deal with." —Sally A.

"We have a long history with them, and they have always done excellent work for us." —Rich A.

"They have done a lot of work for us. We own three apartment buildings, and they come out on emergencies and do excellent work. They are good people." —Rose A.

"The great customer service, and they're pretty good." —K. B.

"They took really good care of us by fixing things we never knew were broken. They totally surprised us with everything." —Bea B.

"They came out when they said they would and did what they were supposed to do." —Esther B.

"They are knowledgeable and friendly." —Lance B.

"They are our neighbors. We've used them many times over the years, and they've always done excellent work." —Mr. C.

"I was referred to them for a major job, and they were excellent. They were prompt, professional, and clean." —Joanna C.

"They are prompt and the follow up is good." —B. C.

"They were quick to respond." —Julia C.

"They work great together as a family and they know their stuff. They are dependable, and they do great work." —William C.

"They were reasonable, and they did the job."
—Owen C.

"Everyone seems to know what they are doing. They get down to business and get it done." —Helen C.

"They've done a great job for almost forty years. They are respectful, decent, and they come out and do what I need." —Margaret D.

"I like their personality, their quickness, and they didn't pressure us. They also helped us solve problems by responding quickly and saved us a lot of money."
—Susan D.

"They are very competent, available, and nice people." —Pat D.

"They seem to know what they are doing, and they are very prompt." —Annette F.

"The fact that they did a clean and efficient job."
—Lois F.

"I liked it when the owner brought water to the workers and gave them a break. The owner is very good to his workers." —Phyllis F.

"They did what I paid them to do, and I would call them again if I needed to." —Arthur G.

"I have used them for years, and they've been honest and terrific." —Manuela G.

"When I call them, they respond quickly and show up on time." —Michael G.

"I like the promptness, the gentle treatment they gave us, and their work was very good." —Mr. G.

"The personal service and availability" —Judy G.

"They really take care of business when they come to do the job. I like the price, and they are friendly and down to earth people." —Edward G.

"The service was very good and the workers were very friendly." —Mr. H.

"They are one of the best plumbing companies in San Francisco that I know." —Dorothy H.

"They were neat and pleasant." —Samuel H.

"We've used them for a number of years, and they have always been quick." —Tim H.

"I like the fact that it's a family-run organization, and they have been taking care of our family properties for many years." —Richard H.

"They're professional and very nice people."
—Jeffrey J.

"They were dependable and honest." —Darlene J.

"I like their promptness, their can-do attitude, and their dedication. If I ever need a plumbing job again, I will definitely call them." —Isabel J.

"Clay is great. I like the way they approach a job and explain things. I like their personality, their attitude, their quality of work, everything. If I ever need plumbing, I wouldn't use anyone else." —Norma K.

"They are really good at what they do." —Doug K.

"They are very professional, and they know what they are doing." —Gloria L.

"They were clean, efficient, and they knew what they were doing. They're overall a very pleasant company to work for." —Inez L.

"They respond quickly." —S L.

"The good service and the prompt" —Jeffrey L.

"They were great." —F.A. L.

"His honesty and his response time" —Susan L.

"We were very satisfied with their service, and they were quick and on time." —Susan L.

"They were easy to talk to." —Ambrose M.

"They have prompt service and they are very polite."
—Betty M.

"They did a very good job. I haven't had any problems since they did the job. They had a large enough crew to get the job done expeditiously, and Clay was available when I needed him." —Melvin M.

"They return calls and they are very prompt."
—Alex M.

"They were most helpful, and they responded very quickly to my needs." —Lorenzo M.

"I appreciate their efficiency, professionalism, and the fact that they are people oriented. They come out when they say they will and explain things in laymen's terms. They also call if they are going to be late. My company used another plumber for two generations, but we had to find another plumbing company, and these guys stepped right in and filled the bill to provide what we are accustomed to." —Carol M.

"They responded rapidly." —Lorriane R.

"The work is excellent and the personality of the guys is great. When he came out, he fixed it and there were no leaks, beautiful job." —Robert S.

"I like their friendliness, their ability to do the job, and their desire to do it as quickly as possible."
—Martha S.

"They are real good, and they have excellent customer service." —Teresa G.

"I've used them for years. They are friendly, on time, dependable, and they do things right. Also if they can't be here on time, they call." —Sona T.

"They try to be as responsive as possible."
—Kristina V.

"They are very nice people, I've gotten to know them very well." —Irving W.

"They did an excellent job." —Irene W.

"They've been very helpful when we had some difficult problems." —Mr. Z.

"They were on time, and they did a good job." —E. B.

"They are easy to deal with, they listen well and do good work." —Francis C.

"They do good work and they have good people."
—Garrick D.

"They were on time, very cooperative, and very kind." —Nancy D.

"They were pleasant, easy to deal with, and they showed up on time and did the job in a relatively short time." —John D.

"They have good customer service, they were on time, and they listened to what we were saying."
—Mike L.

"He was pretty straightforward and honest." —Fred L.

"They did what they said they were going to do efficiently and well." —Jeff N.

"Clay is so good, he is a genius." —Lisa R.

"They did a thorough job." —Rita S.

"They came out promptly and took care of the problem. They were reliable." —Regina S.

"I like the professionalism, the friendliness, the good communicate, and they always get it right." —Alisa S.

"They do quality work, and they are pleasant people." —Kim S.

"They were prompt." —S W.

"They were very good and reliable." —Nancy W.

"They are reliable and big enough to do whatever it takes to get a job done." —Richard B.

"They have worked with me for twenty-nine years, and I trust them." —Trixie E.

"I like the owner, and he's real knowledgeable about his work." —Rich F.

"They do a good job when they work on my property." —Gail G.

"The service" —Judy G.

"I like the fact that they care about the job and that it's done right." —Mrs. K.

"They seemed honest." —Meg H.

"They solved a problem that was rather obscure."
—Doris K.

"I like that they're an honest, local, and old-fashioned company." —James L.

"They are very personable and their customer service is very good." —Denni L.

"The customer service and the personality skills"
—Freya M.

"The owner was very responsive." —Mr. M.

"They were very good." —Fred W.

"They seem to know what they are doing." —Ron Y.

"They were very quick and they came out when they said they would." —Frederick C.

"It was a while ago, but I thought they did a fine job." —Ms. C.

"They were reliable." —Eleanor J.

"They are very professional." —Lorraine L.

"He was really efficient." —B M.

"They were pretty helpful." —Jon W.

"They were always available when I needed them."
—Myrel G.

"The gentleman who came out was really nice."
—Ann M.

"I'm satisfied that they came out in an emergency situation and fixed the problem." —Zettie H.

"They showed up on time." —Brad H.

"The owner was responsive, and he returned my phone calls." —David W.

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