Flooring Showrooms

Marin County

Rafael Floors
Rafael Floor Covering Inc.

(415) 456-3656

822 Francisco Boulevard West
San Rafael, CA 94901

Serving Marin and
San Francisco Counties

www.rafaelfloors.com
info@rafaelfloors.com
Ron Leach, Steve Villa, Owners, Rafael Floor Covering Inc.

SERVICES
Full Range of Styles & Colors Carpeting: Wool, Sisal, Seagrass
Vinyl, Hardwood, Laminate, Bamboo

HOURS
Mon – Fri: 9am – 5pm
Sat: 10am – 4pm

CREDIT CARDS
Discover
MasterCard
Visa

Certification/Training
World Floor Covering Association
Cert. Floor Covering Installers Assoc

Workers Comp Ins.
Liability Insurance
State Lic. No. 178605
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 200 random
customer surveys made
since Feb. 2006 asking
each customer: “Would you
use this company again?”

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Rafael Floor Covering Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 847.

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Survey Comments

Steve Villa and Ron Leach

Rafael Floor Covering Inc. celebrates their 50th anniversary in 2007. For most of those years—since 1962—Ron Leach has been a part of a flooring company that has been proud to be of service to the people of Marin. Co-owner Steve Villa joined the company in 1978.

In recent years, Rafael Floor Covering Inc. has won the Pacific Sun’s “Best of Marin – Carpet Store” five times and is in the Best of Marin Hall of Fame.

Rafael Floor Covering Inc. has a 4000 square foot showroom, which provides ample opportunities to view a full range of stlyes and colors of carpet, both wool and synthetic, vinyl, linoleum (a “green” alternative), hardwood and the newest laminate floors such as Pergo.

Employees train to acquire CFS (certified flooring specialists) and CFI (certified installers) designations to keep them up to date on the latest trends in product and installation techniques.

COMPANY PHILOSOPHY
“Rafael Floor Covering Inc.’ success is due to its professional, well-trained sales people and its own in-house installation force, all of whom make it their first priority to take care of the customer. We are proud that 80% of our business comes from referrals and those who return to us for their flooring needs. We like to provide our customers with some special touches, such as thank you cards, plants and installation anniversary cards that remind them how long their flooring has endured the test of time.”

EXCERPTED SURVEY RESPONSES
“They’re very accommodating, have good
products, plus they follow through.”—Joan G.

“They’re always there when I call them. They’re also reliable.”—Dan K.

See Survey Comments