What is the best thing about Novato Midas Auto Service Experts?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/3/2004 and 8/2/2008. Customer last names have been initialized for privacy. 

"Promptness, quality of work, and it was done as planned. They were knowledgeable and good at explaining everything." —Brant G.

"They were efficient and knowledgeable. They finished my car when they said they would." —Bruce K.

"The owner is very courteous and quick to respond. I have never had a long wait when it comes to getting the car fixed." —Jennifer C.

"They are very good about letting me know what I need to have done to my car." —Clarice R.

"Scott seems to know what he is doing." —Corrine O.

"They were customer friendly. They went out of their way to help me out. I had a problem with my tire first thing in the morning. They repaired it for me. They knew what they were doing." —Dan A.

"I was told what to get done and what will need to be done in the future. I got an honest opinion without having to spend any extra money. It was nice to be treated fairly by a serviceperson. Their place was really immaculate, good service, and friendly. They complimented me about my car because I detailed it. The personal service was excellent." —Darcy S.

"They were fast and they got to it right away." —Dave W.

"They took me right in. There was no wait and they took care of me. The customer service was fine." —Derrald E.

"I have been gong to them for years. I trust them. That's why I go back. They are honest and fair. They do good work. I am a very happy customer." —Edward J.

"We really love Scott. He is a great guy. He is really honest with me. If I need a service, he will let me know how many months I have left. He is reliable and a good guy. We have been going to him for years." —Denise O.

"My problem was taken care of and I didn't even have an appointment. They were good." —Jacqueline S.

"They were honest, priced fairly, and they didn't push other services." —Larry C.

"Knowledgeable guy, he tells you what you need. He doesn't try to oversell." —Leticia G.

"He is very competent, thorough, pleasant, and customer oriented. They instill confidence. When they do something, they have your best interest foremost. I think they are a top quality program." —Buzz J.

"They are very friendly. They let you know what is going on, what is wrong, and how much it is going to cost. They donít overcharge you. They are very fair and courteous about everything." —Sharon B.

"They were very friendly and efficient." —Stacey P.

"Accuracy" —Wayne G.

"They are quick and easy to do business with." —Adam D.

"The guy helped. He was very knowledgeable. He did a few other things for me. He seemed honest and straightforward. It seemed like I could trust him." —Bill C.

"It was pretty efficient. It was an in and out process." —Bonnie C.

"They are really good people." —Leoel C.

"They were good." —Mario C.

"The guy was very friendly. The service was priced fairly." —Joe C.

"The speed of the repair" —Ryan D.

"They were very friendly." —Mr. T.

"The manager helped me understand what the real problem was with my car, and he didn't even charge me." —Mr. B.

"There was a quick turnaround time for my car service." —Mr. B.

"I like the owner and the quality of work that he does." —Mr. G.

"They were quick and efficient." —Mr. C.

"It wasn't over-crowded." —Mr. M.

"They have quick service, and they do good work." —Mr. V.

"They're conveniently located, they always seem to do quality work, and we've never been turned down for an appointment, Alex, the manager, is great." —Mr. C.

"I like the speed of service and the lack of problems. Once the work is done, it's really done. My breaks lasted very long, and I have a good lifetime warranty." —Mr. A.

"I liked that they have prompt service and good prices." —Mr. C.

"I was happy with the brake job they did." —Mr. M.

"The service is quick, and they do good work."
—Mr. V.

"They are honest, and they know what they're doing." —Mr. J.

"The good service" —Mr. E.

"They were very courteous, and I was able to get in and out on time." —Mr. B.

"I don't have to get my hands dirty." —Mr. M.

"They were very thorough, and they did what they said they would do." —Mr. S.

"Scott is a very good guy. He is very honest, and he does a very good job." —Mr. D.

"I like that they get you in quickly, and they are fast in getting the job done. The prices are also good." —Mr. M.

"I trust their auto service." —Mr. M.

"Scott is a very wonderful person. He communicates well with his customers, he is very responsive, and he does a very great job running his business." —Mr. C.

"I like the good service." —Mr. G.

"I like everything." —Mr. R.

"They were punctual." —Mr. G.

"The customer service is good, and the people are friendly." —Mr. L.

"They are very knowledgeable and communicative." —Mr. H.

"I like the manager; he is very knowledgeable, trustworthy, and he did a good job." —Mr. J.

"I trust my mechanic there." —Mr. B.

"I like their price. The person behind the counter is very friendly, and they all did a good job." —Mr. F.

"They pay attention to detail, and their service is good." —Mr. S.

"They did a very good job. They are very helpful, honest, and I really like the great service I received from them." —Mr. K.

"They take care of their customers. Scott provides excellent customer service." —Mr. F.

"Scott is always very creative about figuring out what is wrong with my car." —Mr. R.

"Scott is honest, careful, and the job always comes out right." —Mr. G.

"They were professional and very honest." —Mr. K.

"I like the professionalism and the skill." —Mr. H.

"I like the courtesy of the salesmen, and they did a good job." —Mr. S.

"I like the service." —Mr. C.

"They are very friendly and good at what they do." —Mr. C.

"I go there a lot, and I know Barry the mechanic. He does a good job." —Mr. M.

"I like the good customer service I get from Scott." —Mr. L.

"They called me to let me know my car was ready, and they even picked me up." —Mr. F.

"They were friendly and not that expensive." —Mr. L.

"They made me feel like they wanted my business." —Mr. B.

"We were satisfied with the quality of service we received." —Mr. S.

"I liked the people there." —Mr. J.

"The quick service" —Mr. M.

"They were willing to fix problem with my car and help me out." —Mr. C.

"The people who work there are very nice." —Mr. M.

"The people who work there are great, and the quality of the work is good." —Mr. L.

"This was a great experience for me as a woman. They were kind and explained every detail to me." —Mr. L.

"They had a lot of coupons that matched the type of services I needed." —Mr. G.

"They are convenient." —Mr. T.

"The timing and the good service" —Mr. B.

"They informed me on stuff that needs to be done, even if they can't do it themselves." —Mr. A.

"The shop owner" —Mr. L.

"They were very helpful." —Mr. C.

"I like the guarantee." —Mr. S.

"I liked the service." —Mr. D.

"The people are great and very friendly." —Mr. M.

"I like the fast turnaround time." —Mr. V.

"Quick in and out" —Mr. M.

"I think the fact that they have nationwide service." —Mr. D.

"I like the convenience of the location, and the prices are good." —Mr. R.

"It was delivered when promised." —Mr. R.

"I liked how everyone was so cheerful." —Mr. C.

"They were very thorough." —Mr. H.

"The fast service" —Mr. O.

"I liked Scott, the owner." —Mr. G.

"I like the customer service, and the owner is very good with his customers." —Mr. V.

"Very personable" —Mr. T.

"They were great with customers." —Mr. S.

"They were quick and efficient." —Mr. C.

"I liked the lifetime warranty." —Mr. K.

"They pointed out the problem with the car, and they seemed very knowledgeable." —Mr. P.

"I like the lifetime warranty on the muffler." —Mr. W.

"Scott is service orientated and a good manager."
—Mr. B.

"They are very personable." —Mr. E.

"They are very honest and prompt." —Mr. P.

"I like the brake work." —Mr. D.

"They are fast and very friendly." —Mr. C.

"They were nice and friendly." —Mr. S.

"They are easy to deal with." —Mr. H.

"I like that they are reputable and good people to deal with." —Mr. B.

"The quick service" —Mr. G.

"The price" —Mr. C.

"They communicate well with their customers, and they did what they were supposed to do." —Mr. A.

"They were convenient." —Mr. S.

"I liked the lifetime warranty." —Mr. R.

"They are thorough." —Mr. A.

"I like that I got my muffler fixed for nothing, because I had a replacement guarantee." —Mr. A.

"I liked the price." —Mr. K.

"I was satisfied with the speed and the quality of the installation." —Mr. L.

"I liked the service." —Mr. B.

"They were prompt." —Mr. D.

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