Auto Repair

Marin County

Novato Midas Auto Service Experts

(415) 898-1700

7000 Redwood Blvd.
Novato, CA 94945

www.midas.com
Scott Kaplan, Owner/Manager

SERVICES
Factory-Scheduled Maintenance
Brakes, Shocks & Struts
Exhaust System Repair, Mufflers
Electrical Repair
Computer Diagnostics
Steering & Suspension

HOURS
Mon – Fri: 8am – 5pm
Sat: 8am – 3pm

CREDIT CARDS
Amex, Discover, MasterCard, Visa
Fleet Services Welcome
Financing Available

GUARANTEES
Lifetime Nationwide Warranty on Midas Brand Brake Pads, Shocks, Struts, Mufflers

Workers Comp Ins.
Liability Insurance
State Lic. No. AG184645
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 151 random customer surveys made since Nov. 2004 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Novato Midas Auto Service Experts has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 530.

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Survey Comments

Having been in the auto repair business since 1983, Scott Kaplan has been a master certified technician recognized by the Automotive Service Excellence since 1984. His technicians have over 65 years of experience among them. Mr. Kaplan purchased this Midas franchise in 1995 and celebrated a decade of service in 2005. It’s a family-owned business.

Novato Midas Auto Service Experts provides factory scheduled maintenance, brakes, shocks and struts, exhaust system repair, electrical repair, computer diagnostic, steering and suspension. The name Midas has been synonymous with mufflers and exhaust systems for a long time and has become the leading provider of those services. Now, throughout the US, Midas provides an entire range of maintenance and repair services. For 40 years Midas has built customer relationships based on reliability and stands behind its products and parts. Today Midas is located throughout the US, Canada, Mexico and operates stores in every hemisphere.

COMPANY PHILOSOPHY
"The key to our success is our attention to detail. We stick with the customer's problem and do not oversell anything and our customers appreciate that. We just concentrate on providing high quality, honest repair."

EXCERPTED SURVEY RESPONSES
"The manager helped me understand what the real problem was with my car, and he didn't even charge me."—Ms. B

"Scott is a good guy. He's very honest and he does a very good job."—Don P.

"I like the manager. He's very knowledgeable and trustworthy. He did a good job."—Mr. J.

"They called me to let me know my car was ready. They even picked me up."—Ms. F.

"This was a great experience for me as a woman. They were kind and explained every detail to me."—Ms. L.

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