What did you like best about Milani's Autocraft?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/7/2002 and 5/15/08. Customer last names have been initialized for privacy.

"I liked their honesty. Everything was great." -Gary M.

"Everything, they are very conscientious. They keep us well informed. I just think they are outstanding." -Cindy M.

"I liked everything about them." -Jan M.

"They were nice. I picked the car up quickly and they knew what they were doing." -Courtney M.

"They are easy to work with and they have a good level of professionalism. The damage was repaired to almost factory quality. It looked good." -Eric A.

"The combination of cost and quality" -A. T.

"They do a good job. I've used them twice and I was happy on both occasions. They are very straightforward in their communication with their customers." -Warren A.

"They do fabulous work. The people there are professional. I trust them to do great work in the future." -Paul A.

"They did a very nice job on my car." -Mary A.

"They are easy to get along with and they do good quality work." -A. A. T. R.

"They are very personable. They have an expert and honest staff that do a great job. I mean they really do outstanding work." -Nancy A.

"The customer service, they made me feel very important there." -James A.

"They were very personable and they cared about me as an individual. After I was in an accident, the owner kept in touch with me the whole time my car was in the shop. The first thing he asked was whether I was alright. He restored my car to 100 percent of what it was before the accident. He also offered to arrange a rental car. He was an excellent example of total customer service." -Elise A.

"They are convenient and right here in our town. They were recommended by another service that I've been doing business with for many years. They did a good job." -Lucy A.

"They were efficient, friendly and they did a good job." -Charlette B.

"He was cooperative. He answered my questions and advised me on what had to be done to the car. He followed up on what had to be done. All in all, it was a good experience." -Peter M.

"They were very fast. They had what they needed in order to do the job." -Mira B.

"I know them well. I've been a loyal customer since 2001. Their attitude is great. I feel comfortable when I am there. The guys there are polite and friendly." -Vadim A.

"They got the work done properly." -Christine M.

"Joe communicated well, and everything was great." -Kevin S.

"They are friendly and on time." -Emmanuel B.

"My car looked as good as new. He was fast and courteous. He also personally answered my calls and kept me informed of the progress. " -Stephen J.

"The pricing is good, and they work with us very well." -C. M.

"They were straightforward, and they carted me back and forth which I appreciated." -Carol B.

"They accomplished the job, and the price was reasonable." -Joe S.

"I liked everything." -Adriana W.

"They had excellent service all around." -Faye C.

"Joe's a good guy. We deal with them on a personal level, and I think that they're great." -A. C.

"They were very conscientious and service orientated." -Roma K.

"Attention to detail and quick response" -Hud B.

"He was very pleasant, and he showed me everything that was done to my car. He was also very accommodating and personally took me home." -Allen M.

"Customer friendly" -Ben S.

"The quickness in which I got my car back " -Megan R.

"He did everything he said he was going to do." -Elizabeth L.

"Everything went well." -Robert D.

"The quality of the work" -Elizabeth M.

"I was impressed that they did what they said they were going to do." -Keith M.

"They're pretty timely in getting things done." -T. H. D.

"Joe knew my vehicle well. He knew what needed to be done, explained everything, and the end result was exactly like he described." -Tom P.

"They are very good, the best." -Carl H.

"I like his workmanship and the way he handles his customers." -Ron B.

"They do good work, the communication is excellent, and the pricing is fair." -Roma K.

"I like the personal service." -Teresa T.

"Joe is great." -Terry D.

"They're very thorough, straight-forward with their prices, and they do quick work." -Raymond N.

"He does quality work." -Debbie R.

"They are professional, and they do what they say they're going to do." -Jan W.

"They took care of everything, including the car rental. It was easy to work with the owner." -Janet W.

"They were very friendly and they do good work. I can't complain." -Alex C.

"They are honest and straight-forward." -Mike C.

"Quick turnaround and professional" -Lance H.

"They did what they said they would, and they were promptly." -Robert P.

"I like Joe. He is a real gentleman, fair, he didn't waste my time, and he really knows his craft. I would use them again in a heartbeat." -Henry F.

"I have used them five times. They offer very good service; they are personable, and always available." -Elizabeth S.

"They're always there for me. Great service." -Chris S.

"He has a personal touch, and he goes out of his way to do a good job. I have referred friends and co-workers to his shop." -Gerald F.

"I like Joe. He is honest, straight-forward, approachable, communicative, and he doesn't come off with a sales attitude. I have used him on several projects, and Gary is a great painter." -Kirk T.

"I like the quality of their work." -Karl

"Convenience" -Kristen C.

"He was up-front with the problem in getting parts. They gave me a loaner car." -Mike G.

"They are up-front and do good work." -Kaylene T.

"He was really helpful with figuring out the insurance, and he gave us a loaner car to use while he did the work." -Aaron S.

"He is upfront and does excellent work. Never any surprises or hidden costs." -Marty F.

"They are clear, concise and very honest." -Joe G.

"They are straight shooters and do a good job." -Robert B.

"They are very professional and do very good work. They're also honest and reliable." -Pam J.

"They were very attentive." -Dolores F.

"I feel that they do good a job and they always stand behind their work." -Debbie R.

"They handle everything including insurance paperwork." -Deloris D.

"Joe did a great job and he's very friendly." -Mary M.

"They do excellent work." -Mel M.

"I like dealing with Joe, He's honest and generous and I can always expect a thorough complete job from him." -Mike M.

"I like his honestly and that he delivers on time." -Chuck E.

"He got the job done fast and on time." -Phil J.

"He's close to my house. He did a very simple job but he did a good job." -Joe N.

"I liked the personal attention." -John D.

"The service is good." -Leo M.

"They're very personable and did job well." -Pete T.

"They are fair and friendly and let me know what needs to be done. I would not take my car anywhere else." -Jill C.

"They are friendly and honest." -Susanne L.

"They are straight forward." -Kori L.

"I liked the quick turnaround." -Wade R.

"They did a good on the car." -Aaron H.

"They did a good job at a good price on my car which is older and not worth very much." -David R.

"They are honest and do a good job." -Darren S.

"At this time I can't think of anything." -Dilyara B.

"They seemed professional at the time." -Peter R.

"They are friendly and communicative, insurance paid for everything and yet they are fair and nice" -Jill C.

"Punctuality, no hidden costs, estimate is estimate" -Robert D.

"I like Joe, very accommodating, always provides a vehicle for me to use. He does pretty good work; he saved me a considerable amount of money." -Andrew G.

"He was very clear when he explained what I needed done. He coordinated well with the insurance, it didn't get confusing. It was pleasant, got the work done on time, worked out the price with the insurance, everything moved along okay, provided loaner, went extra mile and very nearby." -Laurel H.

"Special man, we've known him since he was born." -Artie H.

"He does a good job, service is good, he's prompt and it's ready when he says it would be." -Vincent M.

"They followed through with everything, the owner worked with me personally, I questioned him on various things and he gave me a very thought out opinion on different options to repair my car." -Ralph B.

"Quality of the workmanship." -Fred C.

"Quality of the work." -Mark D.

"I like the fact that Joe likes to work with you, it's like dealing with a friend." -Barbara M.

"They are close-by." -Gerry D.

"They are very timely, they squeeze you in." -Wess C.

"Joe knew my vehicle well. He knew what needed to be done, explained everything, and the end result was exactly like he described." -Tom P.

"They are very good, the best." -Carl H.

"I like his workmanship and the way he handles his customers." -Ron B.

"They do good work, the communication is excellent, and the pricing is fair." -Roma K.

"I like the personal service." -Teresa T.

"Joe is great." -Terry D.

"They're very thorough, straight-forward with their prices, and they do quick work." -Raymond N.

"He does quality work." -Debbie R.

"They are professional, and they do what they say they're going to do." -Jan W.

"They took care of everything, including the car rental. It was easy to work with the owner." -Janet W.

"They were very friendly and they do good work. I can't complain." -Alex C.

"They are honest and straight-forward." -Mike C.

"Quick turnaround and professional" -Lance H.

"They did what they said they would, and they were promptly." -Robert P.

"I like Joe. He is a real gentleman, fair, he didn't waste my time, and he really knows his craft. I would use them again in a heartbeat." -Henry F.

"I have used them five times. They offer very good service; they are personable, and always available." -Elizabeth S.

"They're always there for me. Great service." -Chris S.

"He has a personal touch, and he goes out of his way to do a good job. I have referred friends and co-workers to his shop." -Gerald F.

"I like Joe. He is honest, straight-forward, approachable, communicative, and he doesn't come off with a sales attitude. I have used him on several projects, and Gary is a great painter." -Kirk T.

"I like the quality of their work." -Karl

"Convenience" -Kristen C.

"He was up-front with the problem in getting parts. They gave me a loaner car." -Mike G.

"They are up-front and do good work." -Kaylene T.

"He was really helpful with figuring out the insurance, and he gave us a loaner car to use while he did the work." -Aaron S.

"He is upfront and does excellent work. Never any surprises or hidden costs." -Marty F.

"They are clear, concise and very honest." -Joe G.

"They are straight shooters and do a good job." -Robert B.

"They are very professional and do very good work. They're also honest and reliable." -Pam J.

"They were very attentive." -Dolores F.

"I feel that they do good a job and they always stand behind their work." -Debbie R.

"They handle everything including insurance paperwork." -Deloris D.

"Joe did a great job and he's very friendly." -Mary M.

"They do excellent work." -Mel M.

"I like dealing with Joe, He's honest and generous and I can always expect a thorough complete job from him." -Mike M.

"I like his honestly and that he delivers on time." -Chuck E.

"He got the job done fast and on time." -Phil J.

"He's close to my house. He did a very simple job but he did a good job." -Joe N.

"I liked the personal attention." -John D.

"The service is good." -Leo M.

"They're very personable and did job well." -Pete T.

"They are fair and friendly and let me know what needs to be done. I would not take my car anywhere else." -Jill C.

"They are friendly and honest." -Susanne L.

"They are straight forward." -Kori L.

"I liked the quick turnaround." -Wade R.

"They did a good on the car." -Aaron H.

"They did a good job at a good price on my car which is older and not worth very much." -David R.

"They are honest and do a good job." -Darren S.

"At this time I can't think of anything." -Dilyara B.

"They seemed professional at the time." -Peter R.

"They are friendly and communicative, insurance paid for everything and yet they are fair and nice" -Jill C.

"Punctuality, no hidden costs, estimate is estimate" -Robert D.

"I like Joe, very accommodating, always provides a vehicle for me to use. He does pretty good work; he saved me a considerable amount of money." -Andrew G.

"He was very clear when he explained what I needed done. He coordinated well with the insurance, it didn't get confusing. It was pleasant, got the work done on time, worked out the price with the insurance, everything moved along okay, provided loaner, went extra mile and very nearby." -Laurel H.

"Special man, we've known him since he was born." -Artie H.

"He does a good job, service is good, he's prompt and it's ready when he says it would be." -Vincent M.

"They followed through with everything, the owner worked with me personally, I questioned him on various things and he gave me a very thought out opinion on different options to repair my car." -Ralph B.

"Quality of the workmanship." -Fred C.

"Quality of the work." -Mark D.

"I like the fact that Joe likes to work with you, it's like dealing with a friend." -Barbara M.

"They are close-by." -Gerry D.

"They are very timely, they squeeze you in." -Wess C.

"Their customer service was excellent, they took care of us, and the workmanship was guaranteed" -Marianne A.

"Generally good" -Russell A.

"They checked my car, they did a good job, and the price was right" -Mary A.

"He was very friendly and did what I wanted him to do" -Thelma A.

"They're craftsmen, they're very skilled" -Diane A.

"Joe, Joe's the best! He took great care of my car and had me come back so he could check everything over afterward" -Bobby A.

"They're very responsible for their work. There was a problem with the paint the first time but when I took it back they redid it without any quibbling. They were very specific about what they were going to do and did it right after that, and they were on time" -Pat B.

"They did really good work!" -Diane B.

"I like the way he handles the job, I think he's very professional and competent and has a great price, too. He's a pro" -Chris B.

"The courtesy and the promptness and excellent work" -Bernard B.

"I like his workmanship plus he's a nice guy, a very personable guy" -Ron B.

"I just think they do a good job, he runs a real professional place and does things great" -Cheryl B.

"They're very professional, very prompt, and reasonable rates" -Russell B.

"Organized, straightforward, honest" -Joe B.

"Could talk to owner, answered all my questions"
-Hugh C.

"Very good work, honest and fair, easy to relate to" -Posie C.

"Quality of work, speed, the way I was treated"
-Phyllis C.

"The meticulousness of the work" -Harry C.

"I like how the owner is there and handles everything and makes it personal" -Jane C.

"Personal touch, well run and professional" -John D.

"I know Joe, he gives it personal attention" -Julie D.

"Their excellent workmanship" -Danielle D.

"They were really nice" -Lara D.

"Very friendly, very good service" -Monique E.

"The quality, and they're very personable" -Glen F.

"The work, the prices, the courtesy, the way they behave with me, it was a very pleasant experience" -Guilana F.

"They were very nice and explained everything and were very personable" -Tom F.

"Attitude" -Tom G.

"Quality work, explain everything; they work things out with insurance company" -Ruth G.

"We have mutual friends, they've always been helpful" -Jesse G.

"Quality work" -Greenbrae Automotive

"Quality of work" -Jacob G.

"Easy to work with, kept me informed" -Rick G.

"Customer service, quality, nice guy, had a man waiting for me at the car rental place" -Joanne G.

"Service, quality of work" -Mafi H.

"Very good job, he is very pleasant" -Helga H.

"On time, did what they said, personable, convenient" -Richard H.

"On time, charged what they said, they're local people" -Gary H.

"Tough job, they did very well" -Dorothy H.

"Courteous, helpful, helps with insurance issues" -Bob H.

"Personal service from owner, overall experience is good" -Marco I.

"Professionalism, quality of work" -Jay J.

"Professional, prompt, affordable" -Gary J.

"Attitude towards work, quality of work" -Wayne J.

"Customer service, quality" -Ray J.

"Service, ready when he promised" -Susan K.

"Personal service, follow-through, pick-up and delivery of my car, price" -Kiki L.

"Honest about amount of work and time required to do the job; quality work" -William L.

"Friendly, courteous service" -Marvin L.

"Honest, straightforward guy, work done on time" -Lawrence L.

"Kept us apprised of where they were on the work, they were open to communication" -Dianne L.

"Customer service and the quality, they stick to what they say" -Yohannes L.

"Work was good top quality, prices fair" -Noel L.

"Friendly, professional, knows what he's doing" -Carl M.

"Prices fair, prompt service, workmanship great"
-Elizabeth M.

"Know what they're doing, do a good job, friendly" -Edward M.

"They were just great to deal with, they did a great job" -An Affair to Remember

"They finished on time and the quality of their work was good" -Marilyn A.

"Thorough in assessing damage and how to fix it, they show me details, stick to price" -Laszlo B.

"They try to be very accommodating and they do pretty good work" -Robert B.

"They were willing to bring back the car until they gave us satisfaction" -Liz B.

"The quick service" -Ron B.

"Service, done when they said" -Ted C.

"I like working with Joe, he's very straight up, he's a man of his word" -Barbara C.

"Their customer service, pleasing the customer" -Chris T.

"Professional, willing to work with me to do what I wanted" -Terry C.

"Quality of work, being ready on time, things like that" -John F.

"Joe was just great to work with, very understanding and personable" -Gerald F.

"Quality job, matched all the hardware, paint didn't blister" -Brendan H.

"Willing to do what you want; some things were not covered by insurance and they worked with me on it" -Tom H.

"Customer service, general satisfaction" -Ryan H.

"Efficient, know what they're doing" -Land Development

"Excellent quality, worked directly with Mr. Milani" -Jerry L.

"Quality of the work" -Craig A.

"Do what they said they'd do, on time, no problem talking with them" -Robert B.

"The job turned out well" -Thomas B.

"I liked them, they were okay" -Frank C.

"The service, and that I can communicate directly with the owner" -Tim C.

"Joe" -Warren D.

"They got the job done" -Debbie E.

"I would say it's the courtesy and the politeness and professionalism of Joe Milani" -Bob G.

"Did nice work" -Patrick G.

"Generally good" -Jennifer G.

"Have known them for many years, gotten used to using them, have always been satisfied" -Henrick H.

"Took care of everything" -Colleen K.

"Polite, homey, down to earth" -Brenda L.

"I guess their customer service" -Sean B.

"Quick" -Susan G.

"Owner trustworthy, work well done" Jean-Michel L.

"They got things done quickly" -Jeanne B.

"Quality of work" -Kimberley D.

"Friendly" -Brian H.

"They have a good relationship with insurance companies" -Brian L.

"I think they are friendly, approachable" -Jingling B.

"The actual body work was okay" -Rich C.

"They were available" -Don L.

"Their service" -Car Care Center

"Friendly, nice dog" -Nathan G.

"They were very nice, they were pleasant and I enjoyed the relationship, until I got the car back" -Marion C.

"Pleasant people" -Glenn J.

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