Auto Repair

Marin County

Japan Auto Repair, Inc.

(415) 258-9376

48 Front Street
San Rafael, CA 94901

Kenzo Kojima, Owner

SERVICES
Engines
General Repair
Maintenance
Smog Certification
Transmissions

HOURS
Mon – Fri: 7:30am – 6pm

CREDIT CARDS
MasterCard
Visa

GUARANTEES
90 Days or 4K Miles to
1 Year or 12K Miles

CERTIFICATION/TRAINING
Master Toyota Technician

Workers Comp Ins.
Liability Insurance
State Lic. No. AB176767
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 228 random customer surveys made since June 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Japan Auto Repair, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 109.

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Survey Comments

Owners of Japanese automobiles have been relying on Japan Auto Repair, Inc. for expert service since 1988. The San Rafael based shop handles everything from scheduled maintenance and general automotive repairs to engine work and manual and automatic transmission service. State-of-the-art diagnostic equipment allows their technicians to quickly and accurately assess the vehicle's condition and pinpoint the source of any problems. That means they can fix the real problem the first time, and not inconvenience customers with unnecessary repairs or visits.

Owner Kenzo Kojima is a Master Toyota Technician who underwent extensive training in Japan. All Japan Auto Repair mechanics are ASE tested and certified. They continually study and participate in training programs to keep current with new technology and up-to-date on advances in car systems. Japan Auto Repair offers warranties ranging from 90 days/4,000 miles to 1 year/12,000 miles, depending on the type of work.

COMPANY PHILOSOPHY
"Whether you come to us for routine maintenance or a complete transmission overhaul, we will extend to you the same courtesy, service, and expert attention to detail. We won't waste your time—or money—fixing things that don't need to be fixed, or inconvenience you by keeping your vehicle any longer than is absolutely necessary. We want you to leave as a satisfied customer, one that will return to us in the future and recommend us to others."

EXCERPTED SURVEY RESPONSES
"They're always honest, very helpful and great to work with."—Mr. & Ms. B.

"I used to work with cars and they've always struck me as knowledgeable. I have a high opinion of them and recommend them."—Mr. & Ms. M.

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