The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/18/06 and 8/12/2008. Customer last names have been initialized for privacy.

"The job was done correctly." —Cory W.

"They did a great job. They were very cooperative." —Sarah W.

"They are very flexible and kind." —Ann Z.

"The quality of the communication, it was very easy to talk to the fellow who originally came over and the people that actually did the job. It was easy to discuss all of the points with them. We easily aligned our expectations. They were willing and able." —Edith N.

“They were on time, and they did a good job.” —A. A.

“They were prompt and easy to deal with.” —C. B.

“They were on time and finished within budget.” —C. C.

“They were clean, polite, and they got the work done.” —E. C.

“They are prompt, and they do excellent work.” —J. C.

“I had many little jobs that needed to be done, and they were able to do them for me.” —J. C.

“I was very impressed with them, and I will use them again.” —P. C.

“They were responsible, and they answered all of our questions.” —L. D.

“They were prompt, and they got the job done quickly. It was an absolutely perfect job.” —A. D.

“The product was excellent.” —M. D.

“They did the job quickly. We were pretty satisfied with them.” —S. D.

“They were easy to work with.” —J. E.

“They came when they said they would, and they did a nice job.” —G. G.

“The technician went out of his way to give us the best results.” —M. H.

“They were responsive, and the quality of the work was very good.” —T. H.

“The people were always on time and helpful.” —A. H.

“I thought the person I was dealing with was professional and reliable.” —R. L.

“They came out when they said they would, and they did a nice job.” —S. M.

“They know what they are doing, and they give excellent service. I am totally satisfied with the services I have received from them.” —B. M.

“They were very thorough, conscientious, and they really seemed to know their stuff.” —C. M.

“They were very professional and accommodating.” —D. M.

“He was courteous and helpful.” —F. M.

“They took very good care of us and our home needs. We are going to be doing more improvements in a month or so, and I have already made arrangements with Harvey for the additional work. We think Harvey and his crew are great.” —P. M.

“They were very upfront and professional. My son uses them for the apartment building he owns, and he is also very satisfied with their work.” —M. N.

“They were prompt and detail oriented.” —J. N.

“The man who came out did an excellent job on our bathroom.” —M. O.

“They were easy to deal with, and their work was very professional.” —J. O.

“They were very accountable for the mistake that they made.” —B. O.

“The drawer in my bathroom vanity was broken, and I was told that I would need to replace the whole unit because of it. When I phoned Houseworks, they actually made the part for me and saved me a lot of money. I can't say enough good things about them. They are a great company to deal with. They actually care about you.” —Y. P.

“The quality of their services are excellent.” —M. P.

“They come when they say they will, and if they are going to be late, they call. I appreciated that.” —D. R.

“The quality of their work was excellent. They built a new deck for me in the back of my house, and it is wonderful.” —C. R.

“They were prompt, knowledgeable, and willing to do the job in the least expensive way possible.” —J. S.

“They were on time, they spoke English, and they did exactly what they said they would do.” —K. W.

“They were very prompt.” —C. W.

“They are prompt, and they stand behind their work.” —M. W.

“The people who came to work were very conscientious and friendly.” —M. Y.

“They were very personable and knowledgeable. They did an excellent job.” —L. Z.

“They do a variety of work.” —J. A.

“They were nice, and they did a very good job.” —L. B.

“They are knowledgeable.” —D. B.

“The crew was neat, clean, and efficient.” —L. C.

“Harvey's customer service is excellent.” —W. C.

“The technicians were knowledgeable. We were really quite satisfied.” —B. C.

“The technician who did the work was very nice and knowledgeable.” —P. D.

“The guy that came out did a quick and clean job. He finished the job on time.” —J. D.

“They were very fair with the pricing.” —W. G.

“The manager's hands on approach were very nice.” —C. H.

“They are friendly and clean.” —Mr. H.

“They did excellent work.” —L. R.

“When they came out to fix my Mother-In-Law’s shower bar, she purchased the wrong item, and they called me right away. They didn't want to put up something that would have come out of the wall. She could have fallen. He suggested a different type of bar, and he went and purchased it. They couldn't have been nicer.” —S. M.

“The personal service was good, and they were very professional. They worked out a payment plan for me when other companies would not.” —S. M.

“They are honest, and they do excellent work.” —R. M.

“The outcome was outstanding.” —M. S.

“They were reliable, they showed up on time, and they notified me about any changes that were necessary.” —T. S.

“Accountability” —C. S.

“They were very friendly.” —S. B.

“They listen to what you want, and they do their best to do as you wish.” —S. C.

“They showed up when they said they would.” —J. E.

“Jeff is wonderful at keeping the customers up-to-date and answering questions.” —C. G.

“They were pretty straightforward.” —G. & S. G.

“They responded fast, and they were there on time.” —J. H.

“I have used them several times, and I have always been happy with their services.” —Y. I.

“The actual work they did was very good.” —S. L.

“The workers were conscientious and nice.” —B. L.

“The technicians were great.” —M. N.

“Harvey has a lot of experience and a great personality. He always knows how to fix anything he touches.” —J. O.

“The workmanship was excellent. I would use them again if I was not moving to Houston, but I have recommended their services to several friends.” —M. P.

“They were prompt to respond.” —M. R.

“They come when they commit to come.” —S. S.

“They were very good at their jobs.” —J. S.

“They had a good attitude about the work they did.” —P. S.

“They are able to do a variety of things.” —S. T.

“They were good about returning our calls, and they did a nice job.” —J. W.

“They were neat.” —D. B.

“They were very responsive. When he came out and found out that all we needed was to replace bulbs, he didn't charge us for that part of the job.” —R. B.

“They were very professional.” —S. J.

“They were very reliable.” —M. M.

“We had them do several different jobs for us at different times, and each time we used them, we were happy. We now live in Southern California, but we did recommend their services to other friends in the Bay Area.” —I. M.

“The guy who did the estimate was engaging and professional.” —C. M.

“Jeff was very nice. I really liked them.” —N. P.

“They are available.” —W. C.

“They were very personable.” —J. C.

“They showed up.” —B. B.

“The friendliness of the staff” —A. L.

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