What did you like best about Allen Heating and Sheet Metal?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/19/2003 and 7/10/2008. Customer last names have been initialized for privacy.

"I thought they were very professional and thorough. They cleaned up nicely after themselves. They explained things very well." —George C.

"He was honest, prompt, patient, courteous, and very well known." —Silvia C.

"The service" —Wendy C.

"The quality of the work" —Bob E.

"They were very efficient and thorough." —Ruth L.

"They showed up when they said they would and they charged me what they said they would." —Susan O.

"They delivered the goods." —Tor P.

"Responsiveness, the quality of the work, and their willingness to go a little bit above the norm" —Sydney R.

"They were prompt, courteous, and very nice people." —Barbara R.

"I would say the detail of the quote, and they have good, friendly customer service." —Chris G.

"They seem to be good at what they do. They are quick and do it for a good price. All of the employees are friendly." —Christine D.

"I feel they are very competent and very polite." —Chris M.

"I like everything." —Walter R.

"They have a professional estimator and great installers." —Doug S.

"They are prompt, and their work is good." —Rose S.

"They are punctual" —David V.

"They are easy to work with, always punctual, and I never have had a problem with them." —Claxton C.

"The price was favorable, the follow-up and timeliness of the work was strong. The quality of the work and communication was strong." —Sue K.

"I like working with the different people within the company. They are all very professional." —Ellen K.

"I liked Larry; he was a very helpful and positive person.” —Anette B.

"I liked that they were prompt. He gave a thorough explanation of what they were going to do, and were very friendly. The prices were comparable." —Jill T.

"They are honest." —Christie C.

"I am adding on to the house and they worked with me on building my own heating system." —Richard

"They were very professional and did a neat and timely job." —Kathleen F.

"They show up on time." —Tom L.

"They are all friendly and complete all their work." —Cindy L.

"Mr. Allen came out himself and evaluated the house and then his crew took care of business." —Janet M.

"They always do a good job and they are very neat." —Bertha M.

"They are professional, they are able to answer all my questions and their prices are competitive." —Barbara M.

"They were very prompt, considerate and clean." —Michele W.

"I liked everything about dealing with the servicemen." —Mary A.

"They did a good job and were very professional." —Jennifer B.

"They showed up and stuck with their estimate despite having to do some extra work." —Sarah G.

"Mr. Allen is professional and honest.” —Lynn H.

"They are professional and knowledgeable." —Dave H.

"They were timely on finishing the job." —Sharon S.

"They were very professional." —Nicky W.

"They were very timely, they got the work done in a couple of trips, and the cost was reasonable." —Dennis W.

"I thought they were very courteous." —Harry B.

"They were down to earth. They were honest and real, unlike car salesmen types." —Annette F.

"The people who were here, the installers were nice people, I felt comfortable with them and they did an excellent installation job." —Joel F.

"They're honest, quick, and patient, gave good advice and seem to have customer interest as main priority." —Margaret J.

"They gave me a fair price, the installation went smoothly and the job was well done." —Erv J.

"The guy knew what he was doing" —Paul D.

"Their service. They came on time, followed up, took care of any problems and they were extremely courteous." —Anne P.

"There were no problems, the job went smoothly.” —Mary R.

"They were here on time, they returned my calls right away and they got the job done." —Mariellen S.

"They are very professional and were when they came out. They explained what would work best for our particular situation. The installer was very enjoyable." —Bob S.

"I really liked Jim. He came over quickly and had a couple of options. I liked the speed at which they worked and the fact that they got me out of a bad situation. Being a single woman, he didn't shine me on or treat me like a second class citizen like single women are often treated nowadays." —Jana V.

"The people, the service they provide and the products." —Mike S.

"They were very responsive." —Barbara B.

"They were prompt; the young man who came was very knowledgeable, he listened to what I had to say and went about his business and took care of the problem." —John S.

"I feel the information was always honest and accurate. They didn't try to recommend any work that wasn't necessary." —Bertha C.

"They came out promptly, within 24 hours. They solved the problem quickly and we have our heat back on." —Chris S.

"He was fast, efficient, courteous and very polite." —Anthony H.

"They were very quick to give me an appointment and very thorough." —Suzanne S.

"He did a good job." —Katherine H.

"The way they did the work, the final result" —Paul F.

"They seem honest and their prices are competitive." —Nancy W.

"I like their competence, fairness and reasonable price." —Margie E.

"Always very responsive." —Terry M.

"They are a local company." —Mary A.

"They were very neat and efficient, and it was done in a very short time." —Ann G.

"I liked the gentleman who came and looked at the things I was concerned about. He was capable, honest and professional." —Suzanne L.

"Personal service, seeing Mr. Allen" —Carol B.

"Service, just came in and did the job" —Wouter B.

"They're reliable, got here on time and nothing has broken down." —Fred B.

"Knowledge of not only the person who sold the product but the installers, great courtesy and they did more than they needed to do." —Jack H.

"They didn't do anything wrong, didn't mess up new carpets and the price is right." —Barbara M.

"The product is good; they've been around for a while." —Kevin P.

"I have recommended them to others. They're honest, the gentleman who came to take a look left no questions unanswered and the serviceman was very nice." —Dorothy T.

"They’re honest and they fixed the heater. They know what they are doing." —Mrs. D.

"Extremely responsive and obviously experienced. They diagnosed the problem and repaired it quickly." —Rundy H.

"I Loved them and I let them know at the time." —Catherine C.

"Prompt service, man knew what he was doing, everything was right." —Val G.

"Helpful and very polite." —Nelli D.

"Absolutely wonderful, the fellow was very personable and helpful." —Donna C.

"They came as quickly as possible, resolved problem quickly, knew I was in a hurry and they got in and out quickly." —Morgan K.

"Prompt to fix our problem and it's still working." —Michele M.

"Very personable, excellent and very neat." —Kenneth C.

"Stellar service, they are there when I need them, had a power surge and our heater went out and the minute we were able to recover the power, they sent someone out the same day in the peak of winter. All our neighbors had to wait for 2 weeks, and even though the 85 year old neighbor were waiting to get their heat fixed and weren't clients of Allen, Allen went over and helped them." —Janice C.

"Honest and helpful." —Erin S.

"They came and did the job when they said they would." —Cindy B.

"Quality of the work is just fine." —Abe L.

"Quick and straight forward and they prepare well for the work." —Michael M.

"Honest" —Rob R.

"They did it very quickly." —Nita G.

"They are a dealer of the brand of equipment I own." —Michael R.

"They were prompt and finished the work quickly" —Loretta A.

"Did a very nice job, and it was quick" —Steve B.

"They answered my questions and were thorough in the job they did" —Doris C.

"They had such nice workers, and they didn't leave a big mess behind" —Mrs. E.

"They were reasonably priced" —Uhu H.

"I don't have any complaints. They did a good job" —Harris K.

"They were clean and courteous" —Kat M.

"Their attention to detail" —Barbara M.

"They responded when I needed them. They were polite and friendly" —Veronica N.

"Personable, courteous, they did a nice job" —Eva Maria O.

"We used them a couple of times and they were here on time." —Greenbrae Pet Hospital

"They kept their word and did a good job" —Joseph C.

"Quality of the work" —Tim A.

"Showed up on time, didn't take very long" —Barry B.

"The service was good" —Barry B.

"Informative, gave great explanations, seemed to know what they were doing" —Shawn C.

"Very professional" —Janice C.

"Prompt, did a nice job" —Glenn D.

"They showed up on time, everything went as planned" —Joan G.

"Great job, good price" —Jack H.

"I needed something done so my neighbor recommended that I call them" —Bob K.

"I like the way they presented themselves" —Henry K.

"Very professional, very thorough " —Bobbie L.

"Good people, customer service" —Frank L.

"I think we paid a reasonable price" —Don M.

"Prompt, prompt, prompt" —Connie R.

"I don't know much about what they do but they seemed to know what they were doing" —Maggie R.

"They did extremely well, I was satisfied" —James S.

"They were pretty efficient, knowledgeable" —Mike S.

"Everything was fine, no complaints" —Skip T.

"Very nice gentleman, he cleaned up very nicely too"
—Mrs. W.

"Reasonable price, quality work" —John O.

"Quick response, timely job" —Jim T.

"They're the best in their field" —Paula F.

"Have already recommended them, they were fine" —Richard C.

"The attitudes" —Cathleen N.

"I thought the quote was fine, results were what we wanted" —Bill A.

"Competent, knew what they were doing" —Bruce A.

"They offered alternatives" —Allen B.

"Customer service, very polite" —Patricia B.

"Very helpful, explained everything first" —Tony B.

"Did a good job and were very neat about it" —Mary C.

"They were okay. They did what they said they would" —Dick D.

"They came out when they said they would " —Bob D.

"Price was fair" —Kathy D.

"The people were friendly, very nice" —Sid E.

"Responsive, professional" —Darrell G.

"They got the job done" —Glass Concepts

"They were accommodating, listened to what we wanted" —Mario G.

"Promptness, from start to finish" —Steven H.

"Price" —Judi H.

"I think their estimate was fair, the workers were professional" —Cathy J.

"They were fine, no problems" —Steve

"That would be the cleanliness of the person who came out" —Rich L.

"Professional, listened" —Carol M.

"I was pleased with how knowledgeable they were" —Barbara N.

"Appreciate they started on time" —Robin P.

"Response time, always called back" —Joseph R.

"The quality of the work" —Scott S.

"I don't know. They were efficient and did a good job" —Barbara S.

"Good job, very nice people" —Ed T.

"Showed up on time, finished when they said they would and did pretty good" —Ken V.

"They were prompt, clean" —Tony W.

"They did a good job and their price was fair" —Patrick G.

"They were prompt" —Barbara G.

"Quick, efficient" —Elaine F.

"Professional, thorough" —Mike K.

"They're responsive to phone calls, questions"
—June G.

"Thought they did a good job for a good job" —Gordon J.

"Overall everything went as well as could be expected" —Sandra M.

"I thought they were very courteous, understood what I needed" —Wendy S.

"The guy they sent out here to do the work" —Nori S.

"They were pleasant" —Martha S.

"Responsive, was done fairly quickly" —Clifton M.

"Informative, helpful" —Elizabeth N.

"They were very good, the gentleman was very polite" —Louise P.

"They were on time, did what they needed to" —Ann C.

"I was pleased with what they did" —Ursula D.

"I had to have the work done" —Betty W.

"They were on time, didn't make too much of a mess" —Lorraine H.

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