Auto Repair
Marin County
What did you like best about All Autos, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/21/03 and 2/25/09. Customer last names have been initialized for privacy.
“We have been using them for nearly thirty years. We like their honesty and the quality of their service. They always try to get us in and out as soon as they can. They give us a ride home if we need it. They are a full service auto repair shop. That is why we go to them.” -Bill H.
“There were many things that I liked. I liked the way they remembered me and that they went out of their way to help me. I had to take my car some place else to get something extra done for it and they did that for me. They kept me abreast of the car's progress.” -Bruce C.
“I have been with Yann for twenty-eight years. I was working with him before he was with All Autos. He is thorough. He gets it out the same day. He is honest. I can call him anytime and get advice. He is amazing. He is magical. He kept a car running for eighteen years. They are nice people. He has had the same mechanics for years. He will work until he figures out the problem. He finds me the best deals. If he can't do something correctly, he won't do it. I would recommend him to anybody.” -Carol C.
“The shop is friendly. It's an easy place to wait.” -Carol H.
“Everything, the service, personnel, price, and access, I like how soon I can get an appointment to come in and their turnaround time.” -Cindy B.
“They are responsive, good, and they know what they are doing. They are really clear about what is wrong and what should be done in the future if you can't afford something at that time. They give you an analysis of how to maintain your car. They keep their appointment times. They tell you when they can deal with your car and they call you when it is done. They seem to be doing a pretty good job.” -Dick G.
“They listen to women. They believe what you are saying.” -Jerry F.
“There was nothing that I didn't like. They did such a wonderful job.” -Kevin S.
“I felt they were very direct and honest.” -Lisa M.
“They are very clear. You know exactly what is going to be done. If there is a problem or something changes, they call you.” -Molly D.
“They are honest. They are not trying to scam me or make me buy everything under the sun. They don't call me a hundred times telling me I need to do this or that.” -Peg A.
“Their honesty and the quality of the work that they do, if something is wrong, they call you and let you know. They do a really good job. As far as I know, they are doing excellent work.” -Richard L.
“I trust them.” -Richard S.
“I have been going there for a long time. I feel like I can trust them. I feel comfortable there.” -Rob L.
“They saved my Christmas. They stayed late on Christmas Eve to make sure my car was running so that I could pick up my mother. It was really good service. It was so sweet. They got my car going. I give them quadruple”A's". They even sent out a thank you card. I thought they were top notch. They were a good group of guys. We have been doing business with them forever. I have been a customer of Yann's for over thirty years. He has always taken really good care of my cars.” -Roger R.
“They seemed fair. They didn't try to sell me stuff that I didn't need or services that weren't necessary. They seemed trustworthy. I was pretty happy with them.” -Bill R.
“They are locally owned. They are good people.” -Don D.
“They just seemed to be very thorough and efficient. We have been going to them for a number of years.” -Jim M.
“They are down the street. Also, they brought the car over to me. They returned it to me when the work was completed.” -Mary M.
“They have been working with my family for years.” -Patrick L.
“I was able to plan the visit. I kind of knew what needed to be done. The last job was the brakes. I called him up and he was able to give me a price quote and how many hours he would need the truck. I was able to plan my day. I dropped my truck off and I went to breakfast. When I came back, it was ready.” -Peggy J.
“They are always straight with me. If I have to get it done quickly, they can accommodate that.” -Bob C.
“Convenience, we live a half a mile away. They are very personable and clear. They tell us what is wrong with the car and what the options are. They are very efficient and they get things done in a timely fashion. They are trustworthy. We have been going there for ten or fifteen years.” -Jane C.
“Their proximity to my location is good. They are nice people to deal with.” -Paige G.
“They are convenient and close by. I think their service is fine.” -Patrick T.
"Courteous, honest, service great" - Annmarie P.
"Service, friendliness and personal connection, on time, reasonable" - Alyse M.
"Knowledgeable, local" - Lea L.
"Adrian and Yann, they are extremely honest" - Margie E.
"They pay attention to my concerns and solve the problem, they're honest" - Larry C.
"Customer service" - Laurel G.
"Helpful, knowledgeable, quick appointment" - G. Graham C.
"Attitude, competence, timeliness" - Charlie B.
"I can trust them to give me the straight story about what my car really needs; they are friendly, reliable and fast, and convenient" - Laurie G.
"Dependable, always willing to make an appointment, they're honest" - Anne W.
"Trustworthy, we've used them for years" - Judy J.
"Quality of the mechanics, they keep track of my autos and fix any problems" - Bob R.
"They take care of your car and they're great to talk to; I like the fact that the same guy takes care of me all the time" - Diana D.
"Know what they're doing; I like the personnel; they accommodate me with picking up and delivering the car" - Janet M.
"They fix your car and it stays fixed; good customer relations and they explain things well" - Brian P.
"Personal service, high quality work, quick service, fun to deal with" - Annette K.
"They always take you quickly, they check if out carefully, reasonably priced" - Jane M.
"Their honesty, he's there when I need him, he advises me what to do" - Claudia B.
"Personal attention, they work with you" - Jeannedarc C.
"Friendly, honest" - Karen V.
"I can trust them, they take good care of us" - Erika S,
"They finish the job when they say they will, work is good, they're friendly" - Bill K.
"Job well done, courtesy" - Margaret B.
"Friendliness and technical ability, very honest" - Martin G.
"Location and flexibility" - Elmira L.
"I've know them for a while, I trust them" - Matt M.
"Great service and they're honest" - Bonnie S.
"Honest, ethical, good work, accessible" - Donna M.
"Honest, they know me, they work quickly" - Oveda M.
"They get you in quickly, Adrian knows everything about autos, they always tell you the cost in advance, they have the best mechanics" - Rob O.
"Reliable, they do good work, I trust them, they're close to me, they're prompt" - Dorelle B.
"Fair price, job was done right" - Anya A.
"Personal service, quality work" - Bob B.
"Very accommodating, worked hard to solve my problem" - Norm C.
"Their attitude, ability to get the work done on time" - Cathy J.
"They get the work done right and on time, prices are pretty good" - Bob M.
"They're pleasant, they do it on my schedule, it's convenient to my house" - Gerda T.
"Good service and good work" - Thomas C.
"Honesty, they tell it like it is" - Eric W.
"They're great guys and they're thorough and they look out for you" - Pat G.
"Yann's my best friend" - Steve R.
"Personable service" - Zack A.
"They're honest" - Cecile B.
"Their availability, and it's a pleasure working with them" - Theron L.
"There very friendly, very knowledgeable and very honest" - Rita O.
"Everything, they're honest and timely" - Bob D.
"They're great, nice and honest" - Steve S.
"Honesty and they try to work with you" - Terry K.
"They take a personal interest in their customers" - King C.
"They explain everything to me" - Marcia M.
"You don't have to wait for smog test" - Robert P.
"Honesty" - Elizabeth P.
"Friendly, quick, trustworthy" - Kat F.
"Honest; they don't fix things that don't need fixing, they fit you in, they're polite" - Bonnie W.
"Convenient, they get me in and out" - Mary A.
"Friendly service, reasonable price, very helpful, they took me without an appointment" - Jim R.
"Openness, efficiency" - Henry D.
"Personal quality of service, they know our car and us" - Thomas F.
"They hold to their schedule" - Stuart D.
"I can trust what they say, they stand behind their work, integrity" - Nancy C.
"Responsiveness, honesty, when you call you speak to a live person, the person who does the intake actually does the work" - Pete G.
"Honesty, they don't try to sell you what you don't need" - Dottie C.
"Everything, we've been using them for years" - Craig I.
"They are honest about the auto repairs, they are quick in doing the repairs" - John R.
"Personal interest in the customers, honesty, don't do unnecessary work" - Cathy M.
"Quick service, I like the people" - Annie S.
"I can trust them, they know what they're doing" - Martha A.
"They are clear about what has to be done and the cost breakdown, they put things in priority order" - Judy S.
"Detailed bills that say exactly what they've done, they're professional, friendly" - Peter A.
"Honest, I trust them, they're good at customer relations" - Irene A.
"Thoroughness" - Bruce C.
"Adrian and Yann, they take us in quickly, if there's any problem they fix it" - Peggy H.
"Honesty, diagnosed the problem and fixed it" - Marian S.
"Good work, I trust them" - Oliver P.
"Honesty, reasonable price, thoroughness" - Tim C.
"Good and friendly service" - Tony C.
"They're a locally-owned business" - Sally F.
"They're very professional and they know what they're doing" - Judy S.
"They're very honest and they try to keep the prices reasonable" - Joann F.
"I don't know, they're good" - Jay J.
"They're very straightforward and helpful" - Daniel G.
"Van runs better than before" - Tom W.
"He's straightforward and honest, he'll refer me elsewhere if he can't handle the problem" - Cindy O.
"They're nearby to my house" - Karen L.
"Personal contact" - Jack L.
"They take care of you quickly, good job" - Don N.
"Very straight with me, good communications, cared about me and my car" - Derek H.
"Friendly, do a good job, I like them personally" - Victor A.
"Friendliness, they know what they're doing" - Tim T.
"Convenient to me, I know them for a long time" - Terry H.
"They're close" - Carmen M.
"Convenient" - Elsa L.
"Friendly and helpful" - Marty R.
"I trust them, when something went wrong they fixed it and didn't charge for parts" - John M.
"Close and convenient, I trust them" - Reese S.
"Honesty, we go to All Autos even though our car is under warranty, because of their honesty" - Pamela A.
"Quick turnaround" - Roy P.
"Easy to work with" - Laura H.
"Nice people" - Matt Q.
"The people" - Myrna M.
