What did you like best about Walnut Creek Sheet Metal, Furnace & Air Conditioning, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 3/13/2002 and 3/13/2006. Customer last names have been initialized for privacy. 

"I've dealt with them for many years and they offer good service." - William L.

"Very responsive when you call them" - Harry M.

"They were professional, knew what they were doing, and sent people to inspect after the work was completed." - Joan M.

"Very reliable company, dealt with them for years"
- Bettina L.

"They were honest, on time, and very professional."
- Caryn R.

"Job they did, people I talk to, my overall experience with them" - Roger C.

"The service, they fixed the heater immediately."
- John D.

"They were wonderful, they do a fabulous job."
- Gordon B.

"This is the second time I've called on them, they're still the most efficient." - Joan L.

"They're just excellent when it comes to their work."
- Patsy V.

"They had the better price, still a little high, but their work is worth it." - Victor A.

"They were here, put in the new furnace, checked it, and left." - David P.

"They're honest, efficient, and the people are dependable." - Arnold C.

"Their customer service" - Donald J.

"Reliable, know what they're talking about" - William S.

"Give them a 100! They're just wonderful." - Roger B.

"Professional, competent workers" - William C.

"They were honest, and on time." - Al P.

"I liked their professional attitude and knowledge of their work." - Lisa S.

"They were more reasonable than others that came out." - Authur A.

"They're here in town, been in business a long time, and they do great work." - Ronald G.

"They have a quick response, and the people are competent." - Robert S.

"The estimator, he was the most knowledgeable compared to the others I had over." - Clark S.

"They did a very nice job and the people were very polite." - William B.

"I appreciated their professional attitude and the way they treated me." - Jim F.

"I don't know, I guess they did the job right." - Rita G.

"Very professional and responsive" - Pam B.

"They did a very nice job for an apartment complex that we own." - Joseph R.

"I was most impressed with how well they communicated with us and the workers." - Robert J.

"I have used them before, they do excellent work."
- Richard B.

"They've been in business a long time, stability."
- Ralph W.

"Upfront and honest" - James S.

"I have called on them before, they still offer great service." - Penny M.

"The people are wonderful, and the workers are just great." - Janet B.

"They're very professional and expedient."
- Sherman B.

"Their location that really helps." - Carolyn W.

"Professional and honest" - Gloria S.

"Reliable, honest" - Carol G.

"They were polite when we first called and professional while they were here doing the work."
- David R.

"I liked the people I talk to, the guys that did the work and the cost." - Kathy F.

"Their location and they're professional" - William M.

"I can't think of anything, maybe it was their presentation." - Bill S.

"I like that they're right here in town." - Lou W.

"A friend told us about them and we were impressed with the information they gave us." - Patrick M.

"They're quick, came in, did the work, and were gone." - Howard T.

"They were wonderful, came on time and did everything they said they would." - Irene A.

"They're very professional and most efficient."
- Dorothy E.

"They were here on time, got it done, inspected it and were done." - Jim G.

"Professional and efficient" - Thomas L.

"Honest, very upfront with us" - Robert L.

"They knew what they were doing." - Leslie H.

"They seem to be the most honest with us."
- Robert C.

"Their honesty, I wasn't the least bit concerned about them being here." - James C.

"Their presentation and the respect their workers showed to our house." - Ned A.

"Their knowledge, and I like the fact that they got the work done on time." - Jane H.

"I thought their workers were very attentive when it came to going in and out of our house." - Alice M.

"Their willingness to work with me." - Martha A.

"Professional and prompt" - Jeff M.

"I was just so pleased with their work." - Agnes A.

"We called, got an estimate, made the appointment, they came out, did the work and were gone."
- Steven D.

"I have used them before and will continue to use them." - Ann S.

"I had other contractors come out, but they were most professional." - Irene K.

"Efficient and competent" - Robin A.

"Honest, professional" - Hazel E.

"They guarantee their work and they're very professional about it." - Mark K.

"They sent someone out right away, said what was needed and did it." - Antone I.

"They were so responsive and really knew what they were doing." - Randall B.

"I liked the people that installed the heater and the price." - Joseph H.

"They've been in business for quite some time."
- Ruth C.

"They were good, I would call them, I don't know that I would recommend them, I just happened to need them. I used them before and called them again, that's all it boiled down to." - Geraldine B.

"Local and seem pretty efficient" - Jeff D.

"The product" - Brian S.

"They told me upfront what I'd be getting and that's what I got." - Bill C.

"They explained everything very clearly." - Maryann M.

"I liked the people I talked to, and the folks that actually did the work." - John D.

"Did a good job in a timely fashion." - Norman S.

"I think it would be the guy that gave us the estimate, most helpful and polite." - John B.

"Reliable, professional" - Donna N.

"Longevity in the area, experience, knowledge"
- Warren C.

"They were just wonderful." - Bernice S.

"I liked their customer service and response time."
- Pat C.

"I thought they did a very nice job." - Karen D.

"They delivered what they said they would." - Jane N.

"Very professional, know what they're talking about"
- Elizabeth K.

"They get the job done, and know what they're doing." - Ron S.

"They showed up on time, got right to work, and came back to inspect it after." - Michelle M.

"They're near my house." - Paul F.

"They're a most professional and efficient company."
- Nancy B.

"They're local, efficient and quick." - Matt G.

"We liked he person we spoke to for an estimate."
- Michael S.

"Honest, efficient, knew what to do" - Merlon W.

"They did a very nice job for us, and we have an old house." - Reagan W.

"I appreciated their promptness, and ability to get the work done with the least mess." - Anne F.

"They were in and out in no time, so I guess promptness." - Robert M.

"They were prompt, and the heater seems to be working fine." - Greg E.

"Efficient and reliable" - Dick B.

"The people that actually did the work were very neat and clean about it." - Susie T.

"Our heater went out and they were here quickly."
- Richard N.

"Honest, quick and efficient" - Brian D.

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