Auto Repair

Contra Costa County

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What did you like best about Vic's Auto Service?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/25/06 and 5/1/2008. Customer last names have been initialized for privacy. 

"They offer a very good service, and their prices are fair." -Andrey B.

"Their promptness and the fairness of their price" -Barbara C.

"Everything they do is great." -Boris C.

"They are professional, and they know what they are doing." -Eugene S.

"He gets the job done. He tells me what to look out for, and he always finishes on time." -Helen W.

"I use them all the time. They give good explanations, and the quality of the work is good." -Igor B.

"He speaks Russian." -Igor B.

"They were quick and fast." -Jane M.

"They are very accommodating, friendly, and honest." -Kathleen T.

"They did a good job." -Michael H.

"They were honest, fair, and on time. The price was good." -Neil J.

"The quality, and they get the job done on time." -Oleg G.

"They did pretty good work." -Oleksiy K.

"They were courteous, efficient, and it was so easy to deal with them. They made me feel really comfortable. The shop was nice and clean." -Penny G.

"The guy does a great job. He's honest, decent, and loyal." -Veronica G.

"Price, honesty, and they show me everything. They also explain things to me. One time, my car died near their location, and one of the guys came and jumped my car. He didn't even charge me. He was very nice and courteous." -Alexander K.

"I thought the customer service was great." -Ashith B.

"He really knows what he is doing, and he is very professional." -Galina Z.

"He was honest and straightforward." -Hany N.

"I think theyíre fairly priced." -Joseph S.

"They did good quality work. They got the job done on time, and they did a great job." -Pavel D.

"The fact that they're Russian" -Mikhail B.

"They speak Russian." -Roman T.

"They're always available." -Sofiya N.

"They were convenient." -Ian L.

“I like that it's a small shop, and he seems to know a lot about cars. His price was lower than the dealer's. I was completely satisfied.” -Fred A.

“He offered me suggestions but didn't push me into doing the work. I liked that he presented me with options and let me decide. I have problems with other shops that are too pushy.” -Aziz A.

“They were very quick, polite and helpful.” -Derya A.

“Everything was done quickly without any problems. I was very happy with them.” -Juras B.

“They are straightforward, and they never try to tell me about problems that don't exist.” -Milkah C.

“He knows his stuff and the price is right.” -Matt D.

“The staff is great. They're very efficient, and they do what they say they are going to do on time. I still go to Vic's even after he sold it to one of the people on his staff. I still love the people and their work.” -Peggy F.

“I like that he is always available, open, friendly and he explains things well. He is fast and the price is outstanding. We've gone there a couple of times and we've also recommended them to others. We've been happy with the work.” -Oleg G.

“I like that they're flexible with their hours. When I call, he's always there.” -Maris G.

“They were thorough, and they had the job done in no time. I also liked the fact that when they found a problem, they phoned me before they did any work.” -Neil J.

“They are prompt.” -Thom J.

“The service I've received has been very good.” -William S.

“They did everything well, very professionally and they knew what they were doing.” -Lev K.

“I liked the quality of their work, which was my biggest concern, and how quickly they finished the job. They were very friendly.” -Alex K.

“They took good care of me. He called me and told me that he didn't have to do as many repairs as expected, so the cost was less than originally quoted. He didn’t try to rip me off.” -Andre K.

“I liked the educational aspect of the service. When they give you an estimate, they educate you on what's wrong with the car.” -Andrei K.

“I liked the quality of work, and they finished the work very quickly.” -Sergei K.

“I liked the service and the quality of the work. Everything was good.” -Victoria K.

“I liked that they fixed my car right away and it's still running well.” -Feinstein L.

“I liked everything about them. They were polite, responsive and they finished the job on time.” -Olga L.

“Mikhail was very pleasant to work with, and they did the job quickly.” -Jane M.

“They are reliable and their prices are reasonable.” -Joe M.

“They were very efficient. Also, they always call before they do more work than expected.” -Bill M.

“I liked their honesty.” -Sharon N.

“I liked the communication and the quick job they did for me.” -Mikhail P.

“They are very flexible and they do very good work.” -Rita P.

“They took the time to explain what I needed done.” -Gurgen P.

“I was very satisfied with the work they did on my car. The mechanics were very courteous.” -Lanny P.

“I like the fact that all of their mechanics have a lot of experience.” -Alex P.

“I liked the fact that the job was done right the first time. We didn't have to bring the car back again. Also, I liked the attention and the prompt service they gave me.” -Ana R.

“I like the owner's precise work and the atmosphere of the shop. Mike is very honest and reliable, which is very rare these days in the auto repair industry.” -Leonid R.

“I liked everything about them. I had a very good experience with them.” -Protasio S.

“I like the high-quality work they did on my car.” -Semen S.

“I like the fact that I can trust Mike to fix my car correctly.” -Kathleen T.

“It was perfect. They fixed the window.” -Tamara V.

“Mike is very friendly. He always has good suggestions, and he doesn't try to rip me off.” -Igor V.

“He was very honest about everything. I was absolutely satisfied, and I will continue to recommend him to friends.” -Jean W.

“I liked the customer service and the quality of the work.” -Yevgeniy B.

“Their thoroughness” -BarbaraAnn C.

“I like their accents.” -Dan G.

“They did the work on time and there were no problems.” -Vladimir F.

“I liked how fast they managed to fix the car and that they were friendly.” -Maria F.

“I liked their professionalism. After I had my car repaired, I had questions, so they took the time to explain in details what the problem was and why they fixed it one way instead of another way.” -Michael G.

“I liked their promptness, honesty and work. All my experiences were good.” -H. C. I.

“He is honest and does good work.” -Les J.

“They're very informative, honest and they have reasonable prices.” -Jeff

“He's honest, and he does good work. I used Vic's before the new owner took over the shop, but when I needed more work done on my car, I figured I would give the new owner a try. I was really pleased with the new owner's work, and I will go there again.” -Ian L.

“The quality of the job was very nice.” -Vladimir L.

“He speaks Russian, and that's very convenient for me. Also, his prices are not as high as the dealer's.” -Oleg L.

“I was satisfied with his service and the quality of his work.” -Dmitry L.

“The service was quick, and they did a nice job.” -Grachia M.

“Their honesty” -Daniel M.

“I liked their promptness, service and the fact that they did what they said they would do. Their prices are also very reasonable.” -Marcia N.

“He gets the job done.” -Mr. M.

“I like his honesty.” -Leonid R.

“I liked their promptness, and their prices seemed competitive.” -Eric S.

“He seemed honest, and he did what he said he would do. The price was also the same as he originally quoted.” -Ed W.

“They're very friendly, and they know what they are doing.” -Ihor A.

“I think they did an okay job. Also the price was okay.” -Margo B.

“They worked on it right away without delay.” -Jim C.

“He invited me into the shop and showed me what was needed. I was satisfied with his work. He didn’t try to sell me anything I didn't need.” -Rich D.

“They are very responsive and easy to work with.” -Zina K.

“Their speed and flexibility” -Konstantin K.

“They get the job done within 24 hours.” -Charles M.

“The service was just great.” -Franco M.

“They did a fast and good job.” -Marli P.

“They took their time and found the problem. They didn't charge me "an arm and a leg" for the work.” -Yakov R.

“I liked the quality and the price.” -W. S. U. S.

“The cleanliness of the shop and office, the friendliness and accommodating nature of the proprietor” -Julia L.

“They got to my car quickly, and afterwards it ran better than when I took it in. I've had no problems since.” -Mikel T.

“I have been using their services for years. The last time I went in, I found out that there was a new owner. The service I received from the new owner was fine. I will use them again.” -Terri G.

“The service is very good.” -Roger E.

“I didn't have to wait too long. I received help right away and had my car back by the end of the day.” -Sofiya N.

“A friend referred me to Vic's.” -Dmitri A.

“He listened to my concerns and addressed them specifically without trying to recommend a whole bunch of other stuff.” -Elaine E.

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