Auto Repair

Contra Costa County

Vic’s Auto Service

(925) 687-2711

1140 Erickson Road
Concord, CA 94520

Serving Contra Costa County

www.vicsauto.net/
vicsautoservice@
sbcglobal.net
Mikhail Burshteyn,Owner

SERVICES
Full Service Auto Repair

HOURS
Mon – Fri: 8am – 6pm
Sat: 9am – 3pm

CREDIT CARDS
MasterCard
Visa

GUARANTEE
6 months or 6,000 miles

Workers Comp. Ins.
State Lic. No. AF240034
Liability Insurance
Business Practices
Current Complaint File

CUSTOMER LOYALTY
Based on 101 random customer surveys made since November 2006 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction with the quality received.”

RATING STATUS
We declare that Vic’s Auto Service has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 983.

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Survey Comments

Mikhail Burshteyn has owned Vic’s Auto Service since 2004 and while it’s the first shop he’s owned, he has managed independent shops before and has been in the industry since 1982. His education in Russia entailed a full four-year course in auto mechanics and engineering, which sets Mr. Burshteyn apart from most people in the industry, who receive shorter courses restricted to mechanics only.

Vic’s Auto Service is a full service shop, providing major repairs of all kinds except body work and some types of alignments. This includes wheel balances and bearings, oil changes, tune ups, radiator work, engine rebuilding, and transmission replacement. He works on all makes and models, including 4-wheel drive vehicles.

COMPANY PHILOSOPHY
“I pride myself on doing my best for every customer, no matter what size the job. My experience and education have given me a deeper understanding of car and truck engines than most people in the industry. Providing the best possible customer service gives me an opportunity to practice speaking English, which I enjoy very much. My customers find me to be trustworthy, honest and sincere, qualities that are all very important to me.”

EXCERPTED SURVEY RESPONSES
“I like that it’s a small shop, and he seems to know a lot about cars. His price was lower
than the dealer’s. I was completely satisfied.” — Fred A.

“He offered me suggestions but didn’t push me into doing the work. I liked that he presented me with options and let me decide. I have problems with other shops that are too pushy.” — Aziz A.

“They were very quick, polite and helpful.”
— Derya A.

“They are prompt.” — Thom J.

“They were thorough, and they had the job done in no time. I also liked the fact that when they found a problem, they phoned me before they did any work.” — Neil J.

“They are flexible with their hours.” — Maris G.

See Survey Comments