Auto Diagnostics

Contra Costa County

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What did you like best about San Ramon Valley Import Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/27/2005 and 2/26/2008. Customer last names have been initialized for privacy. 

“I thought they were fair and honest.” —Bob B.

“Their level of service and communication, and they have reasonable prices.” —Mike F.

“They take good care of my car, and they're very knowledgeable.” —Michele A.

“They checked the car really well. They were very honest and trustworthy.” —Annette A.

“Their overall service” —Robert B.

“Everything, they were capable of doing anything.” —John Z.

“They are priced competitively, and they have excellent customer service. They treat you like family.” —Patrick W.

“They are good. I've been going there for almost twenty-five years now.” —Jim F.

“I've been going there for nineteen years. I've always been really happy with the service I've received.” —Kevin S.

“I have been a customer since they opened, and I love them. They're very professional and courteous. Jeff and all of the people there are just great. I trust them.” —Len F.

“I thoroughly enjoyed the service. They were just very thorough, clean, and they did what they said they were going to do.” —Dawn F.

“Their responsiveness, thoroughness, and the quality of the work, our cars keep running. The staff is always very nice and helpful too.” —Faith H.

“We've dealt with them for many years.” —Ralph H.

“Very professional and a friendly attitude, we've been doing business with them for about thirty years.” —Ken J.

“They have the top service in the area, and they will transport you back and forth.” —John O.

“Their honesty” —Larry P.

“The service, they take care of everything. They also wash the car before you pick it up.” —Gary F.

“They are honest and reliable. I know I can trust them.” —Sharon L.

“They are courteous, and they get the work done.” —Barbara G.

“I've been going there for a long time. They're friendly, they do good work, and they return my car on time.” —Jack G.

“They were very nice, and they went above and beyond. I thought they were honest too.” —Nancy M.

“They are direct, and they tell me what my car needs. They also let me know how long I can wait to have things done.” —Erica G.

“I can talk to them.” —James D.

“They seem honest.” —Pam M.

“I liked their shuttle service.” —Monica L.

"They are personable, and they have high-quality technicians. Management is also great." —Alan M.

"I like their expertise, and they seem to know everything about the car." —Dave S.

"We've been going there for a few years, and they've always done everything to our satisfaction." —Barrie C.

"Their service" —Larry S.

"I think they are the best. The mechanics are very attentive, and they get my car going even though it's an old one." —Loretta W.

"They're honest, and their work is good." —Carolynn M.

"It's a small company, and they provide good personalized service." —Jerry A.

"They communicate very well." —Ms. F.

"They are pleasant to deal with, honest, and they stand behind their work." —Ernie F.

"They are honest, ethical, competent, and they do repairs in the best interest of the customer which builds trust in the long run." —Phil R.

"They are honest, and I believe them when they tell me what needs to be done with my car. They don't give me the run around like other shops. I also like their shuttle service." —Don B.

"I liked the fact that they were responsive to our needs, and they stand behind their good work." —Carol P.

"They are very professional, friendly, and they get the job done when they say it's going to be done." —Peter W.

"They are efficient, friendly, and they seem to do the job very well." —Margaret D.

"They seemed to be more personable than other shops, and I liked the fact that they knew all about my car. I could trust them with what's right for my car." —Susan T.

"I like the overall package, and it's very good shop." —Joe N.

"The customer service and the way they get you in and out quickly" —Arlene S.

"They are very conscientious, and they seem to have good customer service." —Greg C.

"I think that they are an honest shop, especially in comparison with other shops. I get a good feeling from them." —John R.

"They get the job done on time, and they have fair prices." —Thomas K.

"I like their attention to little details." —Carol P.

"I liked everything they did. The previous owner assured me that the new owner will keep the same great tradition that's been established in our community." —Larry L.

"I love them. They seem to care about the customer, and they remember me." —Becky F.

"They make it easy and convenient." —Bill D.

"I don't know the new manager, but I like the whole crew." —Linda E.

"They know my two cars very well, and they treat me very well. I don't go for quality as much as the personalized service. They treat me very well." —Robert D.

"I have been going to them for 25 years. I knew Ian real well. I have never had any problems, and my car never broke down on the road. They remember my name, and I really appreciate the personal attention." —Jim F.

"Chris is great. I like their complete and total honesty. I just wanted them to fix it, and they did." —Andy C.

"We've been using them for ten years. I like the personalized service." —Scott G.

"They seem to know what they are doing." —Bill C.

"They've been there for 10 years, and I've always been very satisfied with the previous owner." —Bill L.

"I think they are very competent, honest, friendly, and reasonable." —Roger O.

"They offer good service, they follow-up, and they are on time." —Candice N.

"They are prompt, nice, they tell you exactly what they are going to do, and they call you if there is a problem. They are always willing to drive me around town." —Beverly M.

"They have a very great rapport with customers." —Jeff V.

"They are thorough and friendly." —K.J. F.

"I liked the personal service, and they way they went out of their way to accommodate their schedule to mine." —Stoney S.

"Honesty and integrity" —Valley D.

"They are very committed, and I really trust the service they provide." —Anita C.

"The people are friendly and honest." —Jill T.

"They get the job done and it doesn't cost me a fortune." —Mr. B.

"We have a long standing relationship with Mr. Sun. He is honest and trustworthy." —Michael K.

"They fix my cars the first time, and I've been doing business with them for 17 years. It feels good to go in there. They are like family. They know our names, they're convenient, and all members of our family take their cars to them." —John E.

"They stand behind their work, and they are willing to work with you to fit you in." —Jeanie S.

"I liked the old owners." —Thomas E.

"The way they treat their customers, and that they provide a shuttle" —Christina M.

"Between my wife and I, we have over 36 years of service with them. The service is done in a quality manner, and they never do anything without calling us first. They go above and beyond what we ever expect." —Dave C.

"The staff is great. They are very accommodating." —Bill B.

"They are pretty truthful, and you can depend on them to tell you exactly what is wrong." —Marybeth S.

"They've been taking care of our car for 30 years. They're very professional." —Major R.

"Honesty" —Rolland T.

"Thoroughness" —Peter L.

"Their customer service" —Laura W.

"I like their engineers. They seem to be quite personable and knowledgeable. They remember me and the history of my vehicle." —Ken K.

"They are honest and they do great work." —Kathryn P.

"Customer service" —Garrett R.

"I like that they remember me when I call them. They're also honest, kind, and they're familiar with my car. Also, they give me a ride back and forth if I need it." —Debra R.

"I like the attention to customer service, and they stand behind their work." —Cathy H.

"The contact with the customer" —Dana H.

"I liked the quality of work, their knowledge, friendliness, and the way they treated me. When they did the work, I knew that it will be done right. Also, they offered me a ride when I dropped my car off, and picked me up on time. They gave me an estimate, but they charged less than the estimate." —Madonna L.

"Friendliness" —Andy A.

"Their customer service and their honesty in assessing the needs of my vehicle" —Bob A.

"We love the service." —James A.

"The work gets done quickly, and they are responsive to phone calls. Also they pick you up and drop you off if you need it." —Allen G.

"I like Jeff. He is very personable, easy to deal with, and his overall attitude towards the customer." —Todd M.

"I have been using them for years. I like that I can trust them." —Maria K.

"The service, the people, and their personality" —Lindsay W.

"I have been going there for more than 30 years. I understand what they are talking about. They keep records of the car so they know what to watch out for, and what services the car needs." —Brian S.

"The personal service" —Mark B.

"I've been using them for the last 25 years, and I've been very satisfied with them." —Jim H.

"The people are outgoing, friendly, and the shop is very clean." —Carol M.

"They have good customer service, and they call the same day if there's anything else that needs to be done on the car." —Eileen S.

"I've never had to take back the car after the repairs." —Del O.

"They are prompt, courteous, and they seem to know what they are talking about." —Larry S.

"They're convenient, honest, and they have competitive prices. I like their honesty in terms of their level and quality of service. They have very well-informed technicians. There is always only one technician assigned to my car, so he knows my car, and I like that. They keep complete records. Mr. Sun made a very positive step forward in turning over the management, and that is a solid impact in terms of customer service and servicing the community. I have worked in customer service for 4 years, and I am very critical, but I like them. They are providing a service at a very good value. A majority of business in the auto industry do not take into account the questions or the knowledge of current customers, especially women. The others take advantage of women. These guys take the time to listen. The level of service is impeccable, the price is competitive, and they deliver. The guys handling the phones are very professional, and the ones in the shop are very helpful." —Roxanne T.

"They are reliable, fair, and trustworthy." —Tim L.

"Quality, organization, and professionalism" —Sergey A.

"I like the value that they provide. I will be using them for a long time, and so will my daughter." —Doug J.

"They know me, and they are very customer oriented. The quality of work has always been excellent." —Charlotte P.

"I can trust the people there." —Rod C.

"They are very thorough and trustworthy." —Nancy C.

"I like their customer service and their ability to diagnose what the problems are." —Lori Y.

"They are very organized." —Mary Jo H.

"They are convenient, and they have been honest with me." —Kate N.

"They are upfront, and I like the high quality of their work." —Tim D.

"They tell you what you need to know, and they are on time." —Erwin L.

"I have been with them for over 10 years. I get good service and good advice. I feel I can trust them." —Brita A.

"They usually do things right." —Lauren W.

"They are local." —Graeme M.

"Flexibility" —Lisa L.

"I've used them for 30 years. They let me drop my car off, and they let me pick it up after hours. They do a good job, and their prices are reasonable." —Leonard I.

"They are convenient." —David M.

"I feel confident in their recommendations and advice. I think they are very straightforward and genuine." —Steve A.

"The friendly service" —Rodney L.

"Good communication" —David T.

"Professionalism" —Steve T.

"I know they would stand by their work." —Jeanette E.

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