What did you like best about San Ramon Transmissions?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/15/2005 and 6/22/2005. Customer last names have been initialized for privacy. 

"I like that they did not give us the highest quote and the job was done right." - Stephen Z.

"They explained things to me." - Brett Z.

"They fixed the problem." - Michael W.

"They were quick and honest." - Willie W.

"I like knowing the owner who lives in my neighborhood." - Bill W.

"They seem honest." - John W.

"They were very polite and personable." - Lisa W.

"They were real nice, and they actually cared about the customers. They got me in and out right away."
- Pete W.

"They were responsive, and they kept us informed on what they were doing with the vehicle." - Ron W.

"They are reliable and the work is good. This is the second time we have used them." - Eugene S.

"The guy I worked with was really good. Also, they fixed everything that was wrong with my truck."
- Steven S.

"I like the customer interaction, they are very people oriented. Jeff trusts his employees, but he still looks over them and makes sure everything is done right. He put some high-end parts into my engine, and upgraded my Ford from 3-speed into 6-speed with heavy-duty clutches and more. It now runs really nice. It would've cost the same at the dealer, but I would've gotten much less for my money." - Dean S.

"They are knowledgeable, and the customer service is great." - Eileen S.

"The owner was very personable, and he took time to answer all my questions." - Jerry C.

"They did a good job." - Richard D.

"They were very friendly and they explained everything. They told me when they were going to do the work and they didn’t fool around and got the car ready when they said it would be. When they told me to come back after 500 miles, I drove in unannounced and they took care of me right away. My car is an old car, and they took the time to find parts for it, as well as resurface a part that they just could not find anywhere. The price was also right, and I'd recommend them to anyone." - Cliff D.

"Everything, I've been using them for a very long time." - Debbie D.

"I like the location, they're easy to get to." - Laura E.

"Things got fixed and they were quick." - Dick F.

"The customer service was great, they were very personable, and I would refer them to anyone."
- Leslie F.

"The service was great, and they got my car out on time." - Gene F.

"He did a real good job, I had two cars fixed."
- Philip G.

"They are timely." - Allison G.

"They were very nice, accommodating, and I liked the customer service." - Kerry G.

"They called me back to make sure everything was okay." - Anthony G.

"They come out when I need them, even on the weekend." - Art G.

"They are very friendly, and they fixed it right." - David H.

"They did a good job rebuilding my transmission. They let me borrow and bring back a tool that I needed, so I wouldn't have to buy it myself." - Kris K.

"I liked the attitude of the mechanics, and the guys who talked to me about what was wrong were very friendly. They were great." - Eileen H.

"I thought that they were honest. They didn't do or charge me for repairs that I didn't need done." - Charla K.

"The car is fine and it works great." - Joe K.

"I liked the service I received from Ed." - Matt L.

"They are helpful, and they know a lot." - Doug M.

"They are fast, and they go out of their to do a good job." - Don M.

"Their prompt service" - Dennis

"I felt like I had good personal care dealing with the owner. I also felt like I was getting a good deal, and that I wasn't dealing with some big company that doesn't genuinely care about the customer." - Dan Y.

"I like Chris' knowledge of the work he does." - Ben V.

"They were quick and honest." - Ted V.

"I have known them for a long time." - Dan T.

"They helped me out, and they were willing to work with me and took care of my specific needs." - Gavin S.

"I like that they didn't bullshit me and told me everything correctly." - Stacy S.

"They were nearby, convenient, and they got the job done." - Barry S.

"He was a nice guy, and he did a good job." - Ray S.

"I feel they try to get the job done as promptly as they can, and when there are problems they work to solve them in an economic way." - Shirley R.

"They gave me straight answers when I asked questions about my car." - Clifford C.

"I liked his honesty. He laid everything out and said this is what you got and this is what you need to fix, and he wasn't pushy." - Richard C.

"They very efficient, and they finished the job by the promised time." - Julie C.

"The reliability and the fast service" - Luanne D.

"They finished the work on time." - Nick D.

"They were honest, upfront, and they did a good job." - Cathlene E.

"They went out of their way to help me with my vehicle." - Sundance E.

"The honesty" - Robert E.

"Everything worked out okay." - Lynda H.

"They were accommodating to all of our needs."
- Scott H.

"The guy I was working with." - Mindy H.

"The service and the turnaround time were good."
- Ramsey I.

"I liked the quality of the work." - Orlando M.

"They are open and honest." - Paul O.

"I like their honesty and the follow-up to ask if everything was okay." - Dennis Q.

"The pickup delivery and the service work are good."
- Jim

"They did a good job." - Rich B.

"They had a cost special going on at the time, so I saved some money." - Marty Y.

"They were very quick in getting the work done."
- Tony W.

"They were honest." - Chris W.

"Their determination. My problem took a year to fix, but they stuck with it and stuck with it. It's still not fixed, but they don't seem bothered by helping me find what's wrong." - Linda W.

"I like that they were prompt, and the car was done when stated." - John V.

"They were close to my work." - Paul V.

"They got it done in a timely manner." - Scott V.

"They were friendly." - Nancy T.

"My family has been going to them for a while."
- Ryan S.

"They seemed like they were keenly interested in getting to the bottom of my transmission problem."
- Ted S.

"They are hassle free and I had no problems."
- Matt C.

"They explained the situation pretty well and allowed me to take a look at what they were doing to my vehicle." - Tustin E.

"I like that they were nice." - Liz F.

"They explained everything real well to me, so I could understand what was wrong and what the fix would be." - Bob G.

"They were helpful and got the job done, but we got a new car so won't be needing them anymore." - Mike H.

"I thought they gave straightforward answers, and their prices were reasonable." - David H.

"I like the effort they took in finding parts for my car." - Phillip Y.

"I like the good customer service and the follow through." - Maureen T.

"They were very responsive, and they took care of my transmission needs. I would use them again if my regular mechanic ever went out of town. They really helped me quite a bit." - Troy L.

"They did a good diagnostic job on my car." - Matt M.

"They gave me an estimate and stuck to it."
- Helen A.

"They fixed my transmission." - Bud W.

"He was frank, honest, very communicative, and he called me to keep me updated." - Kyra E.

"I liked the owner. He was very kind, sincere, and honest about the process." - David G.

"I like the quality of the work they do." - Mike I.

"They were prompt." - Rob W.

"The owner was good." - Grant S.

"At least they tried to fix the problem which they failed to fix the first time." - Bill T.

"The service technician was good." - Chris S.

"They did the work on schedule." - Steve Z.

"They got my car out fast." - Ken W.

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