Records Management

Contra Costa County

Metropolitan Van & Storage

(800) 481-8908

5400 Industrial Way
Benicia, CA 94510

Local, National and International Moving

www.metrovan.com
sales@metrovan.com
Dennis Pauley, President

SERVICES
Crating
Moving
Packing
Panel
Furniture Storage, Including Records

HOURS
Mon – Fri: 8:00 am – 5:00 pm

CREDIT CARDS
Amex, MasterCard, Visa

GUARANTEES
Cost Will Not Exceed Estimate

EMPLOYEES
45

Workers Comp Ins.
Liability Insurance
State Lic. No. T95137
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 148 random customer surveys made since Feb. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Metropolitan Van & Storage has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 009.

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Survey Comments

Metropolitan Van & Storage has served the Bay Area since the 1940's and has been a premier agent for Atlas Van Lines since 1963. Atlas has consistently been one of the top five Household Goods Carriers in the nation. Metropolitan Van & Storage has received many awards for outstanding performance, including "Excellence in Packing" and "Superior Warehouse Rating."

COMPANY PHILOSOPHY
"Metropolitan prides itself in old-fashioned customer service. We understand that moving your home or business is, at best, a stressful experience. Our goal is to provide the personal touch and extra attention to detail that will make your move a smooth one. From the person who answers your initial phone call, to the person who provides your free estimate, to the crew that does the actual move—our company's mission is to make your experience as stress-free as possible."

EXCERPTED SURVEY RESPONSES
"They moved us on short notice and followed through with everything they promised to do." —Herb & Jeanette C.

"Our move was well planned, organized and completed on time."—Doug & Laura G.

"We were very concerned entrusting our possessions to a moving company, but Metropolitan did a great job!"—Kent & Janet H.

"They were quick, knew exactly what to do and needed only minimal direction."—John T.

"Metropolitan honored their original estimate even though they discovered it should have been higher once they began the move." —Renee & Chris L.

See Survey Comments