What did you like best about The Pool Doctor?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/14/2005 and 10/8/2008. Customer last names have been initialized for privacy. 

"They knew what they were doing." —Bobby B.

"They showed up when they said they would. They identified the problem and fixed it." —Mark C.

"He was kind, efficient, and quick. I was just very comfortable having him around." —Phil C.

"They showed up when they said they would. They were very professional." —Dave F.

"I liked the knowledge of the service technician that they sent over. His personality was also very good." —Dick F.

"Prompt, on time, and they got things done." —Jeanne M.

"They know what they are doing with the pool." —Kathryn M.

"I think the two things I liked best was the responsiveness and the clarity of the explanation. They also got here pretty quickly." —Penny P.

"They came out, measured the tub, ordered the cover, and delivered it." —Bob R.

"He explained what he was doing. He seemed honest." —Beth S.

"Their promptness, and they are able to get out here pretty quickly." —Kathy M.

"They were here on time. He gave me a lot of good suggestions." —David S.

"It is a husband and wife team. They are great." —Eugene S.

"The expedience of their response to a service call, they were pretty quick at getting the service done when I needed it. It was an emergency." —Steve C.

"We set up a time, and he came and worked. I was very satisfied." —Ken H.

"They come out pretty quickly. They are pretty accurate with diagnosing problems." —Margo B.

"They knew what they were doing. It was easy to schedule an appointment with them. The job was done correctly." —Craig C.

"They were prompt and on time completing the job. They were very friendly people. They did the job perfectly the first time." —Christian J.

"They fixed my spa. Then, a couple of months later, there was something wrong with it. They came out and fixed it without charging me." —Paul L.

"They were prompt." —Jack N.

"I liked how they came out, diagnosed the problem, and figured it out. They recommended a solution for us. They connected us with another company that took care of the underlying problem we had." —Mike P.

"They were very responsive and prompt, which I liked." —Anthony P.

"I liked the pool person. They were very informative and did a good job." —Bernadine P.

"First off, I love them. They are great." —Joe Q.

"They really knew what they were doing." —Diana R.

"He fixed the problem." —Peter S.

"The quick response" —Eric V.

"Just the fact that they show up and do what they are supposed to do." —Joe V.

"They fixed my pool and my spa, which was great." —Chris D.

"They come on time. They're able to do the job when I'm not here." —Karl D.

"They were knowledgeable. They did good work." —Ronald G.

"They come when I call them." —George P.

"The person who came out was timely. He knew what he was doing. I thought he was thorough." —Margaret P.

"I like how they informed us about things." —Tom R.

"They arrive when they say they will arrive. I like that they are a local business. That makes it very convenient for me." —Ronald A.

"They gave me a good estimate and they followed through." —Brian L.

"The person I talked to was very responsive. They were easy to work with. The whole process was smooth. They did the needed repairs very quickly. They were responsive to my needs." —Jeff L.

"He seemed very knowledgeable. He arrived on time." —Theresa R.

"They were very quick when they were here." —Ann B.

"The people were very friendly, nice, and very helpful." —Jaime F.

"They showed up when they said they would." —Christine P.

"They got the job done." —Doug P.

"He is very knowledgeable." —Carol S.

"They were helpful and personable." —Rick B.

"They did what they said they would do. They also charged what they said they would, and I didn't have to be present for the work." —Wayne H.

"They informative." —Ben H.

"He came right over and offered suggestions that helped me save money." —Judith A.

"They're reliable and easy to work with." —Jen C.

"They were very clear. He came when he said he would and did a great job. As a small business owner, I can say that I was impressed with his work and customer service." —Michael C.

"He is able to work with my pool problem. He was also on time, honest, and he knew his stuff." —Marty E.

"He did such a nice job. He was a nice guy, and he gave me a fair price. Also he diagnosed the problem and fixed it. I haven't had a problem since. If we ever need his services, I would definitely call him. The original pool doctor can't come close." —Joe F.

"He did what he said he would do, and he answered all my questions. He did a really good job." —Kyle F.

"The prompt service" —Tom F.

"He came out, found the part that needed to be
replaced, and came back a few days later. I was only charged for the initial visit." —Susan F.

"They were great. We liked just about everything. They came out, analyzed it, did the work, and ended up doing a beautiful job." —Bill F.

"He stays with his work, and he was very thorough and productive." —Mr. G.

"They came out to do the job in a timely manner." —Christine G.

"They show up when they say they will." —Jana H.

"Just a phone call and they come." —Kenneth H.

"He was very bright and personable. Also he was a professional technician, and he charged a decent price." —Charles H.

"He did the job he was contacted to do so we were satisfied with his services." —Bill H.

"I like the location and that they are very reliable." —Jim I.

"They provide good service." —Tom I.

"He was prompt." —Daryl J.

"I like their reliability." —Ashley J.

"He was a no-nonsense type of person. He fixed the problem and even had the parts with him. It was a pleasure to find someone like that because when you want to get it fixed you want it fixed." —Bob J.

"He showed up." —Virginia K.

"Great service. I had a bad experience before him so I appreciate his style of work." —Jana K.

"He was very nice." —Jeanne K.

"It was easy." —Susan K.

"They are very good and they answered any question that I had." —Jack L.

"He was very polite." —Brandon M.

"I like his work and his technical knowledge." —Franklin M.

"They came when we called and fixed what we needed fixed." —Gary M.

"The expertise and the responsiveness" —Kate M.

"They show up and did the work. I like that" —Francis M.

"He was knowledgeable about the problem I was having." —Mona N.

"I like the location. I also like that I am giving my tax dollars back to the city I live in. They do good work." —Maryanne N.

"They showed up, knew what they were doing, and took care of business." —Don N.

"He explains what's happening with the system." —Chris P.

"He is very knowledgeable." —Glenda P.

"He was reliable, got the job done, and his price was okay." —Mike P.

"He was very informative, on time, he kept his word, and the price was right." —Joe P.

"They came really quick and did a fine job." —Carol Q.

"He was always efficient, and he always completed the job well." —William R.

"I like that he seemed to really care about our problem. He worked real hard to solve the problem and when it was fixed it stayed fixed." —Bill R.

"I like the product." —Irwyn R.

"He is very kind and helpful, and he explained everything." —Joe R.

"He was very knowledgeable." —John S.

"He responded and gave me decent service. What more could you ask for?" —Bob S.

"He fixed the problem." —Ruth S.

"He worked hard to find the right pump, and he comes out right away." —S. P. M.

"He was on time, and he did a good job." —Ken S.

"He seems to know what he is doing and he worked so hard to get the old pump to work. I am very satisfied with the results." —Al T.

"They are fabulous, great people. They respond quickly, they are able to troubleshoot. They also come by to check when I am out of town. I don’t ever feel like they are taking advantage of me. I am very satisfied." —Prindle V.

"He charged the going rate and explained the faults in the wiring. He was also responsive and informative. I really appreciate that he does house calls." —Jesse Y.

"He comes, does his work, and there are no hassles." —Gordon S.

"They know what they are doing, and they have nice people working for them." —Richard A.

"They were efficient, courteous, and they did a good job." —John C.

"They're reliable." —Danielle F.

"He knew what he was doing. He came out right away, and he did what he was supposed to do. Also the price was right." —Ilene F.

"I like their flexible and easy-going style." —Scott G.

"He was responsive, friendly, and he explained everything I needed to know." —Richard G.

"They are there when they say they will be." —Helene G.

"He stuck with it and found the right part." —Irene H.

"They are very competent, deeply experienced, and reliable." —Maureen K.

"The product was good and I like the location." —Faioz K.

"They come when I call them." —Dorothy M.

"He was really good about coming out and taking care of the problem. He also trusted me to pay the bill." —Jason P.

"He, his wife and everyone else were very friendly. They all seemed to know what they were doing." —Miriam R.

"He did the job right and did what he said he would do." —Eric S.

"They are nice people who seem to know what they are doing." —Samuel S.

"They were easy to deal with." —Joanna T.

"They did the job well." —Joseph L.

"The woman who answers the phone is incredibly responsive." —Kim C.

"They responded fairly quickly." —Dan C.

"He did good work." —Patty F.

"He knew what he was doing, worked hard, and explained things to me." —Susan G.

"They are friendly, and they seem knowledgeable." —Mrs. D.

"He came out on time. It's been a year, and the job he did seems to be holding so far." —Irv J.

"He was determined, and he got the hot tub to work." —Fred K.

"Everything was efficiently handled, and I didn't have to be here." —Allen K.

"They were creative in solving problems." —Kim M.

"He is local." —Bill M.

"He was responsive." —Michael O.

"They know what they are doing, and they are efficient." —Victor P.

"He was good, efficient, and he did a good job." —Anthony T.

"They are fairly responsive." —Marcy Z.

"He's pretty friendly, and I like working with him." —Rich A.

"It works." —Nelson G.

"He was punctual." —Keith G.

"They are so nice." —Liz N.

"I like their availability." —Ozell A.

"I don't know." —Kate M.

"I used the old busines a lot because they were accommodating and less expensive." —Vera K.

"I liked his personality." —Brenda W.

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