Pool & Spa Service & Repair

Contra Costa County



The Pool Doctor

(510) 223-7537

4038 San Pablo
Dam Rd.
El Sobrante, CA 94803

Serving the Bay Area

www.thepool
doctors.com

info@thepool
doctors.com
Sharon Hiebing, owner

SERVICES
Pool & Spa Service
Installation & Repair
Residential & Commerical
Consulting & Training
Equipment & Supplies

HOURS
Mon – Fri: 9am – Noon (Office)
Services by Appointment

CREDIT CARDS
Amex
Mastercard
Visa

CERTIFICATION/TRAINING
APSP Certified Service Professionals

Workers Comp Ins.
Liability Insurance
State Lic. No. 572316
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 254 random customer surveys made since April 2005 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that The Pool Doctor has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 0671.


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Survey Comments

The Pool Doctor has been keeping pools and
spas in the Bay Area clean and beautiful
since 1956. Dale & Sharon Hiebing, who
became the third owners of this long-established El Sobrante business in 2002, are dedicated to providing the highest level of customer service and satisfaction in the pool and spa service industry.

The Pool Doctor specializes in service and repair for pools and spas. They provide full maintenance and upkeep, including cleaning, inspection and addition of chemicals to the water. Each pool or spa is visited on a schedule that is customized to meet the clients’ needs. Size of the pool or spa,
age and condition of equipment and surrounding vegetation are some of the factors they consider when creating the service schedule. Service can be paid for on a month-to-month basis—no contracts
or lengthy commitments necessary. Repair and replacement of all pool and spa equipment is done by The Pool Doctor’s staff of licensed contractors. Just recently co-owner, Dale Hiebing, and their repair manager received the third and highest level of Service Technician training offered by the Association of Pool & Professionals.

The Pool Doctor also sells pool and spa supplies such as sanitizers, PH adjusters, test kits and strips, and many other items. They deliver at no charge anywhere within their service area.

COMPANY PHILOSOPHY
"We know we’re not the least expensive company out there, but we are the most dependable, reliable and knowledgeable in our field. We will be there when we say we will, without fail, and we work proactively to prevent problems. Our customers appreciate the fact that we are a family owned and run business, because we have a vested
interest in keeping them happy and working
together to solve any problems. Our employees have a positive attitude and a sense of pride in their work, and it shows, since many of our customers have been with us for decades!"

EXCERPTED SURVEY RESPONSES
"He seems to know what he is doing and he worked so hard to get the old pump to work. I am very satisfied with the results." — Al T.

See Survey Comments

 

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