Auto Repair
Contra Costa County
Pioneer Auto Service
(925) 837-1000
1955 San Ramon Valley Blvd.
San Ramon, CA 94583
www.pioneer
autoservice.com JWL459@ix.netcom.com
Bob Fuenzalida, Owner
SERVICES
Diagnostics
Inspections
Maintenance
Repairs
HOURS
Mon – Fri: 8am – 6pm
CREDIT CARDS
Amex
MasterCard
Visa
GUARANTEES
1 Year Parts and Labor
CERTIFICATION/TRAINING
AAA Approved Shop
ASE Certified Mechanics
ASE Master Technicians
Smog Licensed
Workers
Comp Ins.
Liability Insurance
State Lic. No. AF234142
Current Complaint File
Business Practices
CUSTOMER LOYALTY
Based
on 130 random customer surveys made since Feb. 2002 asking each customer:
"Would you use this company again?"
CUSTOMER SATISFACTION
"Please
rate your satisfaction with the quality received." 
RATING STATUS
We declare that Pioneer Auto Service has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 019.
Jim Livingstone opened the doors of Pioneer Auto Service in 1979. Bob Fuenzalida, who has worked in the industry since 1971, took over in 2003. His varied technical background includes experience as a line mechanic, shop foreman, service manager and service supervisor. Mr. Fuenzalida has also been a member of the Automotive Service Council for many years. Pioneer Auto Service’s ASE Certified Technicians handle everything from simple inspections and routine maintenance to major repair work. They specialize in domestic and foreign vehicles and are known for their quick turnaround. Pioneer Auto Service is an AAA Approved shop. All services come with a one year warranty on parts and labor.
COMPANY PHILOSOPHY
"While we strive to provide top-notch quality and reasonable pricing, we also emphasize convenience for our customers. It is never a pleasant experience to have your car break down and have to take time out of your busy schedule to bring it in for repairs. Our goal is to make your experience as painless and hassle-free as possible. We will treat you with courtesy and will make sure you understand the problem and your options for repair. We will estimate all services and will not perform any repairs without authorization. Furthermore, we stand behind our work. If there is a problem with any service or repair we've performed, we will work with you to resolve the matter to your satisfaction."
EXCERPTED
SURVEY RESPONSES
“I can’t say anything but the best about them.
I’m very happy with the service I get.”
— Rich R.
“They knew what the problem was and they fixed it.” — Richard P.
“They’re honest, professional and very friendly.” — Kay B.
“They’re honest and upfront.” — Jane R.
©2002-2007 | American Ratings Corporation
