Auto Repair

Contra Costa County

Olsen's Automotive Repair

(925) 447-4070

6411 Brisa Street
Livermore, CA 94550

www.olsens
automotive.com olsensautomotive
@sbcglobal.net
Lyde and Jean Waitley, Owners

SERVICES
Domestic
Foreign
Maintenance
Rental Car Service
Service Shuttle Service

HOURS
Mon – Fri: 7:30am – 5:30pm

CREDIT CARDS
Discover,
MasterCard
Visa

CERTIFICATION/TRAINING
ASE Certified Technicians
Toyota Master Technician

Workers Comp Ins.
Liability Insurance
State Lic. No. AG200855
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 325 random customer surveys made since March 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Olsen's Automotive Repair has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 027.

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Survey Comments

Jean, Lyde and Cynthia Waitley

Lyde Waitley's experience with the automotive industry began when he worked pumping gas as a high school student. He later apprenticed in the automotive union and emerged with 20 years experience and his Toyota Master Technician and ASE Master Technician credentials.

Since aquiring Olsen’s in 1990, Lyde has constantly marketed the family-owned business to increase his client base for future expansion. The Diamond Certified program has been very helpful in bringing in new clients.

In June, 2007 Olsen’s Automotive completed construction of a brand-new, state of the art facility in Livermore. They look forward to serving their current and new clients from their new facility. Please visit them at www.olsensautomotive.com.

COMPANY PHILOSOPHY
"We care about you, the consumer, and we want you to realize how important we think you are. We truly believe our customers appreciate the fact that our business is family owned and operated. Our customers always know that they are talking to and working with the owners, and that those owners have a vested interest in keeping them happy and coming back for future services. It also lets us be confident that you'll receive the same outstanding service from everyone you deal with."

EXCERPTED SURVEY RESPONSES
"I've been going there for a long time now and everythingís been great." — Doug M.

"They get right to work on your car and they keep you updated, while they have the car." — Barbara C.

See Survey Comments