Auto
Repair
Contra Costa County
What did you like best about Monument Auto Masters?
The
following are verbatim customer responses from research that American
Ratings Corporation conducted between 10/7/2003 and 10/3/2006. Customer last
names have been initialized for privacy.
"They do fast, quick, efficient service, and they do very quality work." - Ruth L.
"They don’t treat me like an idiot female twit who doesn't know about cars, they treat me like a human being with a brain. Also, Mike is very conscientious about trying different things that might save us money." - Sally S.
"Honesty, integrity, and craftsmanship." - Brian K.
"Everything is fine" - Kim K.
"They are very honest and do good work. I feel very confident when I take my car in." - Frank
"They are straight forward and the biggest thing of all is that they can be trusted." - Tom M.
"I liked the personalized service and the quality workmanship." - Mike M.
"Their attitude, their personality, their friendliness, they are real congenial, they seem to know what they are doing, they seem to be well adverse in everything, and it doesn't seem like they prolong a job. I can go for an oil change and tire check, and they are done in twenty minutes." - Myles H.
"They are great professionals." - Jeff W.
"They are honest and willing to find the problem." - Tony S.
"There was a problem that the people at the car dealership couldn't fix it, but Michael was able to fix my problem." - Dora M.
"They have great personal service and they're honest." - Don M.
"We started going there 10 years ago and they have always been honest and prompt." - Annie B.
"I like Mike and Scott because they are very honest, personable, knowledgeable, and good folks." - Lloyd H.
"I trust them." - Dave D.
"They are very honest, they do work, and the prices and reasonable." - Paul P.
"They are honest, sincere, and trustworthy." - Bob P.
"They fix anything that goes wrong with my car, and they get it right the first time." - Ricardo G.
"They can fix any problem, that's why it is the only place we go." - Jaesuk S.
"They are honest." - Latoya B.
"They do a quality job and they are very honest with their work." - Paul K.
"Personalized attention" - Andre E.
"They do good work, I've been going there for years" - Aniceto F.
"They knew what they were doing and it was done on time" - Bob P.
"We've
always been happy with their work"
- Brian K.
"They're very friendly, very thorough, very fair, and Mike and Scott have gone out of their way to accommodate our needs" - Bruce W.
"I get very good service, they bring the car back here after they've finished it, they do a good job" - Charles F.
"They're
fair and very knowledgeable"
- Cheryl M.
"We've been using them for years, they do a good job" - Chris F.
"They're very personable and they give me a ride home and pick me up when I have to leave my car" - Cindy H.
"Mike
was really nice and honest with everything, Mike was a real gentleman"
- Claire K.
"They seem to be very honest and conscientious" - Darryl L.
"He follows up on everything, we're very pleased with his service, we can ask him anything" - David P.
"They do good work" - Dee Dee C.
"They're both very personable people and I felt, being an older woman, that they treated me very nicely" - Delores D.
"They do very thorough work, they're honest, and they're reasonable" - Don M.
"Their service was quick" - Dustin T.
"He gives me good service and the work was done right the first time; I love Mike" - Ed B.
"They're knowledgeable and their prices are fair" - Edwin A.
"They've always been honest and they have not done replacements before conferring with us" - Martha W.
"They fixed my car right away and I've had no problems since" - Esther F.
"They're
very customer friendly and since we're longtime customers we usually get
a 10% discount, and they're always prompt"
- Francine R.
"My
daughter lives in Reno and she brings her car all the way here to have
it worked on because she doesn't trust anyone else"
- Frank P.
"They're honest, I've been using them for years" - George A.
"They take personal interest in our cars and we've been customers for years" - Georgia C.
"They get me right in and it's a quick turnaround and they explain things clearly to a lay person and they give me recommendations that I may need down the line" - Gloria P.
"Their
personalized customer service"
- Greg W.
"Their honesty and directness and their fairness, and they keep you informed about what's going on with your car, and they're very accommodating, and they always do good work, we've never had to take the car back. I trust them and I've recommended them to many people" - Henry B.
"Excellent quality of work" - James P.
"They're very honest and they're quick and very friendly" - Joan L.
"The quality of the service and the attention to the customer, it's very family feeling, we've been taking all of our cars to them for 8 years" - John R.
"They're very courteous and they let you know what's wrong with the car and get your permission to do the work, and they are very accommodating" - Joseph G.
"They're quick and efficient" - Julie G.
"They tell me what I really need to do and what I can postpone" - Ken B.
"I like their honesty, they never take advantage" - Lee S.
"They were quick, courteous and they did a good job" - Leticia M.
"Their honesty and they seem to care, in terms of service they are the best" - Mario S.
"They're close to my house" - Max D.
"My
husband likes the personal service"
- Mrs. M.
"They always fix it right" - Misael Z.
"They did a good job for us" - Myra S.
"The attention they give me" - Olivia C.
"They're
very honest and they do very high quality work and they're very personable"
- Paul P.
"They do good work on all our cars" - Randy H.
"I was referred to them by two people, and they were honest" - Ray C.
"I've been using them for a long time and I've never been disappointed" - Ray W.
"I am very pleased with their work and they are very nice and accommodating and they listen to your needs, they care about the customer" - Rose E.
"The
way they treat their customers"
- Ruben I.
"My cars always work after they've worked on them and they don't try to rob you, I've been going there for years" - Sandra H.
"Their
honesty and they're all courteous"
- Tony S.
"Their customer service is excellent, and their professionalism" - Virginia G.
"They're friendly" - Al P.
"Their customer service, the owner, Mike, is great" - Juliet A.
"Personalized service" - Barry C.
"Mike is honest, and I think they charge a fair price, and I trust him" - Barry F.
"I know what their training is and what their standards are, and they treat my cars as if they were their own" - Chip G.
"Everything seems to be okay" - Doris L.
"They do good work" - Felicidad V.
"They do a good job of explaining what's wrong and they give me some options" - Gary K.
"They do a good job" - Gary S.
"They did exactly what I wanted and they were very accommodating" - Jan C.
"They've been pretty frank with me" - Jo K.
"They did a good job and the price was reasonable" - John B.
"The service is good" - Jose T.
"They were on top of everything" - Julia R.
"I like everything about them, I can trust them and they're always very nice and they do whatever I need" - Ken W.
"Their attentiveness and their service" - Lee B.
"They were timely and I was satisfied with the results" - Mike T.
"They give good recommendations on what is to be done to repair the car" - Raj P.
"Very
professional and good attitude"
- Rodney T.
"They're convenient and efficient" - Roger B.
"They save the parts and show them to you and they explain things clearly" - Sam S.
"Quick response and they explain things to the customer" - Soong K.
"They
are very nice people and, with one exception, they can always figure out
what needs to be done, and they bend over backwards to accommodate the
customer"
- Stewart H.
"Their location, they're close to where I work" - Brandon L.
"They did a good job and they were friendly and trustworthy and they explained everything" - Brandon W.
"They do a good job, they get us in right away when we have a need and the office staff is very personable" - Chandra M.
"The work they did" - Dave M.
"They did a good job for me" - Eddie P.
"They seem pretty honest and they're friendly" - Glen F.
"They were great" - Jana H.
"They're pretty straight up about what needs to be fixed" - Jeff E.
"It was taken care of the first time" - John B.
"They get the job done" - Michael C.
"They're friendly and they explained things to me" - Rebecca W.
"They're
very nice and they explain things"
- Rolando B.
"They
do a great job and we've been really happy with them except for this last
visit"
- Tom M.
"They did what they said they were going to do at the price they quoted me" - Tom R.
"Mike was very knowledgeable" - Anthony B.
"They did good work" - Carlos F.
"It's close to where I work" - Dedra H.
"Their concern for what was going on with my car and they're friendly" - Ellie C.
"It's good, friendly service" - Jerry B.
"We've always been very satisfied, they're always able to take us in right away and the guy at the front desk is always very helpful and friendly" - John P.
"I was
very satisfied for several years"
- Geri A.
"They called me back quickly, it was easy to get a hold of them and they seemed organized" - Ed B.
"They're close to my house and they're nice people" - Mary O.
"They
did a fine job on the brake work"
- Walt L.
"The car seems okay now" - Emily H.
"I had been going there for 7 or 8 years and I had been pleased" - Lorraine P.
©2002-2007 | American Ratings Corporation
