Garage Doors

Contra Costa County

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What did you like best about Madden Door & Sons, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/23/2007 and 4/3/2008. Customer last names have been initialized for privacy. 

"They came right away. Everything was great."
- Lola H.

"They did the job on time." - Jon B.

"They did the job right away. They returned my phone calls fast. They had the right answer on hand. They did good job." - Lilly P.

"They did everything that they said they would do. The quality of their product was high." - Kim S.

"I liked their promptness." - Archie

"They were very cooperative. The man was nice. They did a good job." - Betty S.

"I liked their prompt service. They were friendly at the store. They tried hard to meet our needs. I liked their prices, which were very competitive. I also liked being greeted when I came in because I don't like the feeling that I am being ignored." - Ernest H.

"I liked their professionalism. They had good product knowledge. They also seemed to know what they were doing. This was my second door I had installed by them." - Bob L.

"I liked everything about them. They were responsible and very helpful." - Greg W.

"I liked the knowledge of the sales staff."
- Darien

"They have a quality product at a good price."
- Donna

"Their service was excellent. They installed it in a timely manner. They addressed my needs. I called and they were out the next day. They came out when they said they would and they did what they said they would. They were very useful in helping me choose the product I wanted. I liked that they were a family owned company. I liked having a live voice on the phone when I called. The employees there have been there for a long time, which is a testament to their company's ethics. They were easy to work with." - Luciana

"They were really helpful and knowledgeable. They did what they said they would do." - Ray

"I liked their overall positive attitude. They had what I needed." - Doug

"They did everything they said and at the price they said. Everything works just fine." - Jay D.

"The service was good." - Ruby C.

"They were on time. They showed up when they said they would. They cleaned up behind them. They were quick. They got it done right." - Bobby B.

"I received prompt service. They did a good job on the installation." - Gene A.

"I liked their product, the presentation, and the workers. Everyone that was involved was really good." - Lee M.

"The owner, Kevin Madden, was nice." - John

"They were very professional. They came on time."
- Dorothy W.

"They did it on time. They fixed problems as they occurred." - Paul C.

"They were very professional. They cleaned up neatly afterwards." - Frank V.

“They're prompt and very personable.”
- Roy Q.

“They didn't push us when we went to the showroom. They came on time and installed the doors professionally. We love the doors.” - Becky B.

“They were very prompt, helpful and they did a good job.” - Michelle L.

“Their professionalism and responsiveness to everything we asked them to do” - Rafael M.

“They were prompt, local and the people did good work.” - Judy R.

“The work was very professional. They had a good selection and the salespeople were knowledgeable. Everything went according to schedule.” - Jeff A.

“Everything seems to be working.” - Jeff W.

“Scott took accurate measurements before installing the door. He was very organized.” - Duane C.

“Their service and promptness” - Amy M.

“They were very friendly, knowledgeable and personable. They came in and did the work quickly.” - Chris V.

“I liked their timeliness and the door looks beautiful. They did a good installation. The door fits well.”
- Carole D.

“They're responsible and they come out whenever I need them.” - Mrs. O.

“They have maintained our door over the years. They come out and upgrade the door periodically. They've fixed all the problems we've had.”
- Laura M.

“They did the job correctly.” - Kathy H.

“I liked their responsiveness and the way they presented the product. I was very happy with the installation.” - Lori S.

“I like the owners.” - Hjunka H.

“They were efficient and professional.”
- Carol P.

“The salesman was very thorough and explained all the details to us. The installation was done very quickly.” - Trevor D.

“Their promptness in making service calls”
- Sierra C.

“They are very knowledgeable about their product. The installation was done well and they were very nice to work with.” - Bonnie D.

“I like their personal service, quality products and they come out quickly when we need them to make adjustments.” - Jack L.

“They have excellent customer service and they're really easy to work with. They did a great job.”
- John P.

“They came out promptly and did the job quickly.”
- Peggy B.

“They have quality product. I haven't had any problems at all.” - Stacey C.

“Their ability to do custom work that most companies don't do” - R. C.

“They did the work on the day they said they would and cleaned up beautifully. They have top-notch product.” - Alice S.

“Their reliability” - Mary R.

“The quality” - James K.

“They were great. I think I spoke to Kevin. He told me about the different choices I had to choose from. He was very helpful.” - Nancy M.

“He was the only contractor who told me that there would be a special issue with the installation of my garage door.” - Ken L.

“I got what I asked for. The job was done well.”
- Dee A.

“They were here when they said they would be and got the job done right.” - Johnny M.

“They're very customer orientated and they work well with both contractors and homeowners. We've been doing business with them since 1976.”
- S. C. C.

“I like that they're a small and family-owned company. They also do what they say they are going to do.” - Lynn B.

“The fact that they knew their products well allowed me to make a good decision. I also liked the fact that I could see on their website what the door was going to look like in my garage.” - Hank H.

“I have been doing business with them for over twenty years. They've saved me a lot of money.”
- Glen B.

“They accomplished what they promised and finished the work on time.” - Michelle M.

“I liked the quality of the merchandise.” - Karen C.

“Their professionalism and the way they got the job done” - Dick W.

“The service and the installation” - Jose H.

“Honesty” - Pat D.

“Overall good service” - Lillian B.

“They're friendly people.” - D. T.

“Kevin Madden is a good guy. As a contractor, I use them for all my garage doors.” - Robert

“They came in and got the job done.”
- Laura M.

“They have a good product and they're very knowledgeable.” - Larry S.

“They were responsive to my requests for service.”
- Dixon G.

“I liked the quick installation. They also gave me exactly what they said they were going to.”
- Jonathan S.

“They did what they were supposed to do.”
- Branagh C.

“Their willingness to design and install custom-made doors for our community” - Richard W.

“I liked that what they installed worked.” - Scott N.

“I liked the timeliness and quickness of their service. The door works fine.” - Carol M.

“Their service is great. They are reliable.” - Thomas A.

“The sales staff is very knowledgeable. They also have a good product and run a good company.”
- Karen L.

“Scott is very nice and personable. His dad is very knowledgeable. They installed a door for me on a rental property and they did a nice job.” - Fred M.

“They responded quickly when I needed service.”
- Norman S.

“I am very pleased with the doors. Kevin and Scott know their business.” - Larry J.

“Kevin does really good work.” - Ted J.

“They are very responsive and honest.”
- Sue M.

“Their quick response” - C. D. B.

“We are very happy with our new garage doors.”
- Debbie N.

“The timeliness in which they did the job, their courtesy and good products” - Russ S.

“They were straight shooters, honest and they finished the job within the time frame they promised.” - Tifton G.

“It's a good quality door. Their staff is really helpful. The installer came in, took the old door off and replaced it with the new one without a hitch. He was very professional.” - Lois C.

“They were honest, prompt and they got everything done in a timely manner.”
- Carroll M.

“The guy who came to my house was very nice, professional and honest. I had a very complex situation going on with my garage door, but he made it look so easy.” - Tom B.

“They work quickly and do good work.” - Jacques H.

“The installers were very efficient, helpful and accommodating.” - Mike F.

“The whole process from deciding what type of door style we wanted to the installation was a wonderful experience.” - Katie R.

“They knew what they were doing and seemed very confident.” - Royal W.

“They were very responsive and did a great job.”
- Charles B.

“They did a high-quality job.” - Daria B.

“I like the quiet motor.” - Lorraine H.

“They came in, showed us samples of doors and we chose the door we wanted. They had in and installed within the week.” - Steve W.

“I liked the professional salespeople and their knowledge.” - Lundgren C.

“They were prompt and they came out right away to fix the problem. The product was good.” - Diane T.

“Their responsiveness” - Chris N.

“They're very honest about what they recommend to the customer. They don't just promote what they want to sell.” - Nancy C.

“They were efficient and got the job done.”
- Franklin W.

“It's a good and sturdy door.” - Frank B.

“I just thought that their customer service was really good.” - Bob T.

“They were quick.” - Sandra C.

“They were great. I just love the outcome.”
- Dorothy B.

“I really liked the finished product and the quality of the material.” - Frank D.

“They came when they said they would and finished around the time that they promised.” - Noreen D.

“They had really good service. They designed my garage door to match my house by using a picture that I sent them. They sent me back the design and I approved it. They were very responsive.”
- Gregg M.

“They came when they said they would and my garage door looks great.” - Adrian V.

“They know me and they're responsive.”
- L. H. R.

“They were nice, friendly and very helpful when I was making a selection.” - Mrs. Z.

“They came out on time and did what they said they would do.” - Bob S.

“I am very happy with my door which looks really good. They did a great job.” - Jeannie T.

“They have a nice quality product.” - Mike G.

“They are really responsive and work quickly.”
- John B.

“They showed me with a computer-generated picture what it was going to look like in my house. I didn't have to wait for the job to be completed to see what it would look like.” - John G.

“They came out when we needed them.” - Caitlin H.

“I liked their product.” - Claudia M.

“They did a high-quality job.” - Carl H.

“They did what they said they would do.” - Maura C.

“Quality product” - Cameron B.

“The door” - Jamie G.

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