Auto Repair

Contra Costa County

Machado’s Auto Care

(925) 960-0904

4001 1st St., #1
Livermore, CA 94551

Serving Alameda County

www.machados
autocare.com
mycar@machados
autocare.com
Thomas J. Arendell, Owner

SERVICES
Automotive Repair
Computer Diagnostics
Scheduled Maintenance
Transmission Repair

HOURS
Mon – Fri: 7:30am – 5:30pm

CRDIT CARDS
Amex, Discover, MasterCard, Visa

EMPLOYEES
4

Workers Comp. Ins.
State Lic. No. AD238972
Liability Insurance
Business Practices
Current Complaint File

CUSTOMER LOYALTY
Based on 127 random customer surveys made since June 2007 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction
with the quality received.”

RATING STATUS
We declare that Machado’s Auto Care has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1097.

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Survey Comments

Machado’s Auto Care is a family owned, family run, full-service facility. For more than a decade its been providing quality auto care and repairs to clients in Livermore and the surrounding communities. Tom and Leilani Arendell took over ownership in 2003. Tom has more than 15 years experience in the auto industry and his technician Don Oliva boasts over 20 years experience.

Machado’s Auto Care provides a full range of services for domestic and Japanese vehicles. They’re qualified to perform scheduled maintenance and can work on everything from the brakes to the air conditioning to the engine. All work is done by ASE Certified Mechanics and factory parts are used whenever possible. Complementary car washing is available for most vehicles. As a convenience to their customers, Machado’s Auto Care provides local shuttle service.

Machado’s Auto Care is proud to be the only independently-owned AAA approved shop in Livermore. They are also an Alameda County Certified Green Business and an ASE Blue Sealed facility.

COMPANY PHILOSOPHY
“We take great pride in our service and go out of our way to make things convenient for the customer. We’ll pick them up, drop them off, loan them a car, whatever is called for. It’s also important to us that the customer trusts us; if we make a mistake, we’ll be honest about it and we’ll fix it. Both the vehicle and its owner will receive nothing but the best service.”

EXCERPTED SURVEY RESPONSES
“They had really good service, and didn’t keep me waiting on my car. They finished it when they said they would. I was very satisfied.”
— Kevin L.

“They were honest and direct with me. The estimate was right on point. I was totally satisfied.” —James B.

“They were polite, courteous, and my vehicle was available when they said it would be.”
— Doris G.

See Survey Comments