Auto Body

Contra Costa County

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What did you like best about Livermore Collision Center, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/28/2006 and 6/16/2008. Customer last names have been initialized for privacy. 

"They were prompt and friendly over the phone. They delivered as promised. They were very low maintenance and user friendly." —Mr. B.

"They've always done good work. I use them all the time. They pick up the vehicles, and they do upholstery work." —L.L.N.L.

"The work was done well. I did not have any problems." —Bette M.

"They just seemed to be very honest and trustworthy. They did good work." —Bill T.

"They are just really straightforward. We are senior citizens, and we appreciate that they are kind and very capable." —Bobby P.

"They did what they said they would do, and it came out beautifully. You can't even tell it was damaged." —Crystal A.

"Bill did a really good job. They came highly recommended from another Diamond Certified company." —David W.

"They are fast, very kind, and friendly." —Emma S.

"They were very friendly, honest, and thorough." —Gina D.

"They got everything done in a timely manner. They were efficient, and it was ready when they said it would be. We use the Diamond Certified book to look up the businesses we deal with. We were very pleased by this choice, as well as a dentist that we recently used." —James L.

"Their attention to fine details" —Janice D.

"They are efficient. The guy was really good." —Kevin P.

"Their willingness to do it right for the customer" —Richard E.

"They are very courteous, and they do a very good job. They do what they say they will do." —Bob A.

"They are friendly, and they do good work." —John B.

"They were punctual, and the work was good." —Marge G.

"They did a good job, and the quote was accurate." —Michael W.

"Their scheduling, and they have a courteous service." —Jegan R.

"They were nice people, and they did what they were supposed to do." —Joe C.

"They do a good job." —Monty H.

"I liked how accommodating they were with the rental car and other services." —Renee M.

"They were very good and quick." —Ernesto M.

"He did everything on time." —Rafael P.

"They communicated everything to me." —Scott G.

“The customer service was great and they do excellent body work.” —Yvette T.

“I thought they were very upfront and did quality work.” —Donald H.

“It's a small shop and the service is very personable.” —Patricia M.

“They are thorough and do meticulous work.” —John S.

“I've brought in a few vehicles and I've been very pleased with their service. Bill does a very honest and timely assessment.” —Jim W.

“They've done work for me for the last twenty years. Whether it's a Jaguar, Mercedes or a Lexus, they're always punctual and they do the work right.” —Bruce C.

“He kept us informed every step of the way. He also stuck to the estimate.” —Donald A.

“I've dealt with them on several occasions. They've always been courteous, professional and prompt with their work. They provide excellent service.” —Carol L.

“They were friendly and got the work done on time without any problems.” —Judy Z.

“They were easy to do business with. They kept me informed about their progress and the job was done right the first time.” —Trudy H.

“The attention to detail and good work” —Doug A.

“I was pleased with everything. I got very quick service.” —Martha D.

“I thought they were very reasonable/ As a woman, I was treated fairly and they spoke to me intelligently. Many other auto places talk to you as if you don't know anything.” —Rene B.

“Bill was pretty easy going. He didn't make it a difficult experienced and didn't try to sell me things I didn't need.” —Steve C.

“They were very efficient in all areas.” —Melinda L.

“They provided good service, followed up well and they were quick and easy to deal with.” —Bruce B.

“They were upfront, fast and very customer oriented.” —Sav M.

“Their courtesy, quality of work and timeliness” —Jeff G.

“They gave me a lot of information and updated me know about the status of my vehicle regularly. They do a very good job. The finished work was really nice.” —Steve W.

“The quality of work is great.” —Tony G.

“They were easy to get along with. They also knew what they were doing and did high-quality work for a reasonable price. Their shop is very organized.” —Dennis F.

“They took their time and made sure there were no dents. The quality of the paint is excellent. It looks wonderful.” —Phyllis T.

“They were fast and they did exactly what they said they were going to do for the price they promised.” —Carla B.

“They were very friendly and had a quick turnaround time.” —Amy R.

“They were very professional, conscientious, personable and they followed through. They got the job done.” —Barb C.

“They're friendly, honest and I like their service.” —Marta M.

“Customer service” —Kathleen J.

“Promptness, friendliness, quality of workmanship, prices and honesty” —Marty P.

“I liked the quality of work. I can detect imperfection very easily, but I haven't been able to see any flaw in their work. I think Bill Miller is a hands-on kind of manager. He supervises well and the work is done on time for a reasonable price.” —Abdi M.

“I liked the service.” —Rich C.

“They were quick, efficient and everything was quoted properly. There were no hidden costs.” —Renee M.

“Their staff” —Steve L.

“They're really good and personable. Not only do they do extended repairs, they also do custom work. He's a good painter and the job came out really nice.” —Mr. O.

“I trust them. I think they handled things in a timely manner.” —Tracy A.

“I liked the quality of the finished work. They were timely and the estimates were good.” —Dave J.

“They're close to my house and they're friendly.” —Gerald M.

“The owner was very straightforward and did exactly what he told me he would do. The car was also finished as on time.” —Rich L.

“Everything they told me they were going to do was done in the right amount of time. They were very good.” —Polly E.

“They were very friendly and personable.” —Lisa C.

“I liked their timeliness. I knew exactly what I was going to be paying. He also did a couple of extra things for free, so I was pleasantly surprised.” —Dave A.

“They were fair, easy to work with and they did good work.” —Charles C.

“They're pretty straightforward.” —Joe G.

“They were fast and did a great job.” —Danielle W.

“They were pretty quick and did really clean work. It matched well with the car.” —Anthony M.

“They did the work they said they would do and it was ready when they said it would be.” —Ellen L.

“It was really easy to make an appointment. When I came to pick up my car, I he put on the window wipers without charging me extra. He did more than he needed to do. I was really happy with them.” —Laura S.

“It was convenient and they were trustworthy.” —Joann C.

“They were fast and they fixed the car. I got the car back on time.” —Dave M.

“I liked the owner. He was straightforward.” —Kathy J.

“I liked the customer service. They provided very hands-on service with a lot of care involved.” —Brad A.

“I liked the fact that I didn't have to bring the car back. Everything was perfect the first time.” —Chris T.

“The expedience in which they did the job” —Tom R.

“The quality of the work was excellent.” —Kris H.

“They did the initial work within the time frame specified.” —Sharon A.

“The friendliness and promptness” —Emmy O.

“They did their work on time based on the schedule they gave me.” —Kenneth F.

“The personality of the people who work there” —Michael M.

“They helped us through the whole process with the insurance because we hadn't been in that kind of situation before. They were very helpful in telling us how things worked, and they got our car repaired in a timely manner. We were very satisfied.” —Mr. W.

“They did good work in a pretty timely fashion.” —Bill S.

“Their ability to do a seamless installation that matches without having to paint the whole car” —Steve H.

“They were easy to do business with.” —Paul R.

“They were willing to talk to me about ways to make it affordable. They came in on a Saturday. I was very pleased with that.” —John M.

“Bill is very personable and friendly. He was willing to go out of his way to do good work.” —Ian Q.

“They did the work quickly and we were satisfied with the results.” —Gary V.

“I like their down-to-earth and straightforward approach. Their prices are also competitive and they provided quality work. They're a small shop, so it's easy to talk to the owner which I prefer over walking into a big shop and getting ripped off.” —George P.

“I liked how quickly the service was and how nice they were.” —Amy C.

“They gave me detailed information.” —Lynda T.

“They did a good job.” —Celeste, D.

“Their flexibility in getting the job done” —John M.

“They did a good job. My car looks great.” —Sharon E.

“I liked their overall attitude. They did what they promised.” —Bill G.

“It was pretty easy, quick and they did a good job.” —Lori N.

“They were very professional.” —Jon W.

“They got the job done.” —Gallo G.

“They did everything quickly.” —Suzanne M.

“They took pretty good care of me. They did a couple of things that weren't on the estimate, but they didn't charge me.” —Pam E.

“They were honest about the pricing. They got the work done quicker than they originally estimated and for lower price.” —Reggie G.

“It was finished on time and the work was good.” —George B.

“The quality of the work” —Jim L.

“Bill was nice and he did what he said he was going to do in reasonable amount of time.” —Tom H.

“Their personnel was good.” —Tom S.

“The car was ready when they said it would be and they did a good job.” —Mr. D.

“Friendly customer service” —Aram B.

“The ease of dealing with them and how they handled the insurance” —Sanders T.

“The car was damaged pretty severely, but the service was quick. When we got the car back, the horn was fixed without an extra charge.” —Teresa H.

“They're very courteous. When I went in there with a problem that involved a minor repair, the owner worked out a very economical way of fixing it for me.” —John C.

“I liked everything, their quickness, the good prices, the service and so forth.” —Mickey P.

“They did it quickly and nicely.” —Keith J.

“The work was done as they said it would be.” —Michelle K.

“The on-time service they gave me” —Patrick T.

“They were quick.” —Rachel B.

“They called and explained things to me. Everything went fine.” —Phil R.

“They gave straightforward answers and they were effective in helping me with the insurance.” —David W.

“Personal service” —Tim J.

“They were pretty fast in getting it done.” —Cory N.

“They were very professional and I got my car back quickly.” —Eva K.

“They're friendly and on top of their work.” —Kim L.

“Location and proximity” —Brian A.

“The man there was nice.” —Kimberly F.

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