Contractors – Water & Fire Damage

Contra Costa County

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The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/9/2007 and 8/21/07. Customer last names have been initialized for privacy. 

“He did what he said he would do. He was always on time for all of his appointments.” - Debbie P.

“He was very efficient and worked well with everyone.” - P.R.C.

“He was very courteous and got down to work right away. He was very helpful, kind, and was constantly checking on his employees.” - Rose C.

“The way they handled the estimate, and their workmanship was great.” - Elma D.

“They were honest, personable, and reasonable.” - Dan S.

“They were very prompt. We had paint that was fifteen years old and was very hard to match, but they matched the paint really well.” - Yuval W.

“The work was done in a very timely manner. The crew was very friendly, professional, and they cleaned up after themselves.” - Bill G.

“The personal service” - C.R.

“He always did what he said.” - Ellis C.

“His attention to detail, and he was quick to react. He was very easy to communicate with and very responsive. I just think he’s great.” - Derek C.

“Professionalism, quality of work, and he did a great job.” - Carrie B.

“They were prompt, clean, and they cleaned up their mess.” - Eddie P.

“His ability to complete the job in a timely fashion. He is also very good with customers.” - Leonard B.

“His professionalism, he was just great to work with.” - Kathy T.

“When they said they were going to start the job, they did. They didn’t make me wait. Everything went very smoothly, and they accommodated me when I asked for an earlier start date. Every time I called they answered right away. Also, the people he sent were good people.” - Mr. V.

“He was dependable, on time, courteous, and he did good work.” - Jan A.

“He was fast. He got out there and got the job done.” - Phillip

“He was honest and completed his job when he said he would. He was prompt and had good communication.” - Carolyn M.

“Their cleanliness, everything was picked up and they never left a mess. They always explained things to me if I was confused about something, or misunderstood what they were doing.” - Sinde B.

“Very efficient, very clean, good communication” - Tamara B.

“He was prompt and did good work.” - Robert L.

“His honesty, and he gets the job done on time. We've used him twice, and he’s just great.” - Nancy C.

“He was good at doing what he said he would do, on time and on schedule. He was just very easy to work with.” - Bill B.

“He followed through, and he was prompt.” - Bob O.

“He did good work, and he was on time.” - Michael L.

“They kept their commitments. We were satisfied with the work that they did.” - Hugh J.

“Follow-through and communication” - Katie C.

“Timeliness” - Kathy M.

“He was upfront and made everything clear. He was on schedule and timely. He met my expectations.” - Dave G.

“I was pleased with the overall service. I liked dealing with Kenneth. He was very polite and straightforward. It got done when he said it would be done. Overall, I would not hesitate recommending him. Being a woman having to deal with that, they were easy to work with.” - Gloria H.

“They had an upfront price quote. They were willing to work with the customer, and willing to make adjustments when necessary.” - Ray S.

“They came in, did the job correctly, and they were on time.” - Richard K.

“He was always on time, and he did a great job.” - Linda F.

“He’s a good guy and tends to make you feel at ease.” - Ernis C.

“He used his talents to do a good job on the installation of the sink.” - George M.

“Quality work” - Irma G.

“I liked Ken and the way he conducted his business.” - Tricia B.

“He came out and looked at it, then came back and got it done.” - Larry B.

“I liked the responsiveness, and the crew was fairly professional.” - Gary S.

“Their quick response” - Mr. S.

“He did a good job.” - Esmeralda C.

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