Fireplaces & Stoves
Contra Costa County
What did you like best about Fireplaces Plus?
The following are verbatim customer responses from research that American
Ratings Corporation conducted between 9/7/2005 and 9/13/2005. Customer last names have been initialized for privacy.
"They are very knowledgeable, and they have a good reputation." - Melinda
"I like the products, the selection, and the people." - Bill H.
"I like Harold a lot. He is knowledgeable, and he runs a good business." - Conway P.
"Harold is very conscientious, and he always provided us with good service." - Diane F.
"I liked the styles and selection of the fireplaces they had in stock." - Carmen C.
"They came out to do some service work for me. They came out right away, and the technician seemed to know his stuff. If I need more service work, I would call them immediately." - Victor S.
"I liked the showroom. I was able to get a good idea about how what I was buying would look." - Mary L.
"They were extremely clear, and they went out their way to shown me various available options and how they would work for me." - Dick B.
"They were very kind, and they explained everything to me. The people who came out to do the installation were polite and helpful. I have recommended them to my son and my next door neighbor, and they were also very happy with them." - Barbara N.
"The customer service was good. They had a good selection of fireplaces, and they helped me pick the fireplace that worked for me. Also, they did a great job with the installation. They were accommodating." - Kate V.
"They were very helpful, and they got everything done that they were supposed to do." - George B.
"I liked the fact that they were a small company." - Monica K.
"They are close by, and everything went well when we bought a new insert." - Sam T.
"They came out on time, and they were clean and efficient. Also, they were good at explaining everything." - BJ L.
"They responded right away, and they answered all my questions." - Diane O.
"They are very knowledgeable." - John P.
"They were close and excellent all the way around." - Steve P.
"They seem to be very professional. They came out and did a good job in a timely manner." - John W.
"I like the insert." - Melvin L.
"They were very professional, and they left everything very clean." - Gretchen L.
"We brought a portable fireplace with no installation or anything else. It was good quality product, and we were happy with it." - Larry Q.
"They have an experienced staff, and they seem to know what they are dong." - Bill K.
"The owners are very nice, and they know what they are doing." - Cindra W.
"They were able to explain the various options so it would be understandable. Also, they were prompt, and most importantly they were nice and straightforward." - Janice G.
"They are pretty straightforward." - Nicola L.
"They have good quality merchandise." - Bill S.
"I liked the service." - Cathy D.
"They are on time, neat, and they do good work." - Bob B.
"We used them once and everything went fine." - Virginia S.
"I like that they are local, and they do a good job getting me the information that I need.” - Pasquini D.
"I like their products." - Jane P.
"They are easy to do business with." - Mary W.
"The sales office was knowledgeable and informative. The installers worked quickly and left everything clean." - Anita M.
"They came out and got the fireplace working in my brand new house." - Shawn M.
"They gave us great service and did everything very well." - Howard A.
"What I liked best was that they took their time and made sure everything was done properly. They found out that the top of the chimney was not cleaned by the first company, and that was the reason why we were getting smoke back into the house." - Ron C.
"They were prompt, clean, and we were very pleased with the end result." - John L.
"They seemed to get the job done okay." - John O.
"They were very polite and prompt." - Mitsuko M.
"They were able to meet our needs, and they had the products we were looking for." - Arlene W.
"They had what I was looking for, and they did what they said they would do." - Larry B.
"I liked the fact that they sent someone out who knew what they were doing." - Arnold B.
"It was a couple of years ago, but I remember that the installers were good. They didn't leave a mess, and the people in the store were very helpful." - Zhara B.
"They came out and did exactly what they said they would do for the price they promised. They were on time and efficient. I was very happy with the work." - Bruce C.
"I got what I was looking for." - Gordon W.
"They gave me good information before my purchase and answered all my questions." - Brian N.
"The service" - Joe T.
"We ordered the fireplace, and they installed it without any problems." - T. C.
"They were prompt, and they didn't make a mess." - Anne B.
"The sale and the installation of our fireplace went smoothly." - Judy D.
"They are local and easy to work with." - Mario R.
"They are known locally, and they are knowledgeable and fair." - Wirsig D.
"They were cordial, and they had the fireplace I wanted." - George M.
"They were local, and they seemed to be knowledgeable." - Nancy S.
"I have purchased two fireplaces from them. They're knowledgeable, and dealing with them has been a good experience." - Nicolette M.
"They are reliable." - Mike D.
"They are convenient, reliable, and straightforward." - Bob K.
"I like their friendly attitude." - Lynn A.
"They had parts in stock that I was looking for." - Bryan G.
"They were on time, they did quality work, and when there was a problem they responded quickly." - Tom P.
"They came highly recommended." - Paula M.
"They made it happen." - Joe C.
"They respond quickly to phone calls." - Nichols M.
"They were efficient, and they did a professional installation quickly. They were a pleasure to do business with." - Bob R.
"They have a good selection of products." - James D.
"The Installation went well and we haven't had any problems yet." - Richard D.
"They came out when they promised and did an excellent job installing both fireplaces." - Louis J.
"They got me the screen that I needed for my fireplace." - Kathy M.
"They were very prompt." - Pamela H.
"They have a great showroom, and they are able to turn on the fireplaces and show the customer how they work." - Robbie S.
"They were prompt and pleasant." - Gary M.
"I have known Harold for a long time. He is honest, and he knows what he is doing." - Richard A.
"They are responsive to our needs, and Harold is very thorough. He knows what he is doing. We've used them twice so far." - Michael W.
"They were able to come out on short notice to do an installation for me." - Jeff S.
"One of the technicians was very knowledgeable and helpful. He did a good job, and he explained things and answered all my questions." - Selya G.
"They had the double wall pipe I was looking for." - Dale P.
"We purchased an insert form them, and the people in the store were knowledgeable, accommodating and personable. Also, he installation crew was efficient and clean." - Ken M.
"They were able to correct the problems we had, and I was very happy with the finished product." - John O.
"Harold is a great guy. He makes you feel good, and he's a pleasure to do business with." - Ed S.
"They are local." - Fred S.
"It's local and not a mega store. Hopefully you get better personalized service." - Beth G.
"They were close by, and they also gave us a discount because three people in our family all bought fireplaces at the same time." - Lonnie S.
"They helped us in finding the rocks we needed." - Sam P.
"They are friendly and helpful." - Mark J.
"I liked the people I worked with." - Dave P.
"They are convenient for us and prompt." - Joanne C.
"I made several small purchases there for fireplace parts. They are close by, and they have the parts in stock." - Les B.
"The installation process was well done and clean." - Gabriel O.
"They are local, and they have a good selection of products." - Sandra M.
"The fireplace itself is very nice." - Randhal R.
"Convenience" - Tim S.
"They are local and easy to contact." - Michael G.
"They were nice." - Charles N.
"They were local, and they came out right away. Also, the installation crew was polite and clean." - Brian J.
"They were convenient." - Joseph K.
"One technician was great, his name was Jason." - Debbie W.
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