Retirement Community
Contra Costa County
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What did you like best about Diamond Terrace Retirement Community? The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/13/2007 and 9/17/2007. Customer last names have been initialized for privacy. "They made me feel like I was family.” - Ed H. "They were very clean, efficient, caring, and responsive to the people living there. The food and activities were very good, and I liked the fact that there was good security.” - John H. "They were friendly and extremely helpful.” - Sue N. "They were attentive to everyone and every employee was always smiling.” - Alwyn W. "The people that worked there as well as the service”. - Dorothy P. "They were helpful when I looked for a place for my dad.” - Sharon W. "I liked the cleanliness and the quality of the place.” "I liked everything, the facility, location, and the newness of the place. I also liked the staff.” - Ronald C. "They were family oriented and close to the residents.” - Sandra M. "The staff is professional, and the area is beautiful. They have modern air conditioning and good sized apartments. The staff is available "24/7”. My mom is very happy that this is her home. Diamond Certified has made an excellent decision in giving Diamond Terrace the Diamond Certified rating. Clayton is a very safe place.” - Jennifer M. "The place was nice.” - Maureen P. "The staff was kind, caring, and considerate. The appearance was very nice, and the facility seemed secure. The meals were healthy, and they provided transportation to the residents.” - Nancy F. "It was a caring environment, and the staff was excellent. Everything was immaculate and attractive.” - Jean K. "The environment was safe and it allowed the residents to be independent.” - Brenda L. "My brother lives there and just loves it.” - Ellen P. "Mother likes the location, activities, and the convenience of everything. Mother raves about the food and the caregivers.” - James H. "They try to make sure you are comfortable, the staff is friendly, and the activities are good. Mother has only been there a few months and is still trying to adjust from being on her own.” - Andrea M. "They were personable, helpful, accommodating, and the place was always clean. The people seemed very happy.” - Jennifer S. "I liked the atmosphere, the view, and that there were nice accommodations.” - Terry B. "The facilities were very nice and new. The staff was warm, compassionate, and attentive. They offered many activities for the residents.” - John H. "The place was kept clean.” - Betty C. "The facilities were very nice, especially the common area. They had a lot of social activities for the residents.” - Debbie B. "Physical premises.” - Peter H. "It looked very nice, and it has a Longís drug store next door. The view is great.” - Joseph C. "It ís pretty, the location is great, and the apartments are nice.” - Gerald C. “I
like the limited size of the facility, and the quiet location outside
the city.” - Margery C. “The
people are good company.” - Ozie G. “The
people are very congenial. The food is fine. We have good housekeeping
services. There is transportation when we need it.” - Loretta
H. “I
like my room, and I like the meals they serve us.” - Beth H. “I
like the whole thing.” - Dolores H. “The
apartment is fine. The staff are very nice. The food is very good.”
- Peggy H. “The
friendliness and helpfulness of the people living here” - Hannah
J. “Good
people, nice set-up, very homey; the food is great.” - Eric
K. “Everything!”
- Blanch N. “It's
comfortable.” - Roy P. “Everybody
is very friendly and helpful.” “The
other people here are very friendly; the service and food are good;
my apartment is convenient.” - Marjorie S. “I
love Diamond Terrace.” - Wilma S. “It's
managed beautifully. The Director does a great job. It's a very
positive place. They have everything I need. People from the community
are welcomed here, as well as family members. The bus driver does
a wonderful job.” - Jean U. “I
liked the service, the apartments, the restrooms, the food, everything.”
- Eleanora B. “The
location; quality of care” - Tom W. “Great
people, great place, beautiful country” - Debbi B. “I
like the staff. The rooms are excellent.” “The
whole staff is very caring.” - Charley K. “She
was left alone and had privacy. The food was great. They were always
willing to help.” - Dee F. “The
staff and everyone were very accommodating. They kept everything
very clean and the food was good.” - Genee S. “She
liked the interaction with other people.” - Troy P. “It
was new, clean, the price was right; she made a lot of friends.”
- Michael U. “I
like the way that do everything; I'm very happy here.” - Virginia
B. “I
value the people who are running the place. They seem to be interested
in the residents who live here.” - Gloria C. “There
are more older people here so it's easy to socialize.” - Arlene
D. “Very
good accommodations; they keep the property up. They don't interfere
with our privacy.” - Lois D. “Peace
and quiet; the surroundings; and the staff” - Inge H. “The
staff is so helpful; they answer all your questions. If you don't
show up for a meal, they come to your room looking for you.”
- Lora I. “I
like the friendly people, both those who work here and those who
live here.” - Gertie K. “The
friendliness; it's easy to meet people, and the staff has been great.”
- Winnie R. “I
like the atmosphere, the friendliness, the cleanliness, the wonderful
view. It's ideal for me.” - Gladys S. “It's
clean and quiet.” - Yetta S. “It's
very friendly; the people are nice. I enjoy the food and the activity.”
- Eleanor S. “The
people working there and the wonderful lunches; it's a very pleasant
place.” - Brenda A. “The
layout is very nice and the location is great. The staff was very
helpful and the food was also good. My grandmother really liked
it there.” - Claude C. “She
loved her room, which had a balcony. She led the activities when
she felt well.” “The
staff is nice. The place is safe. The people there really seem to
care.” - Bob P. “The
location is marvelous and the setting is beautiful. I've been treated
very well.” “They
keep a clean, neat place. They have nice people working here.”
- Nellie C. “It's
small enough to be family-like.” - Robert D. “I
like the quality of people who live here. I like most of the staff
members who are in charge of different activities and services.”
- Arliss H. “I
haven't disliked anything. The food is good.” - Genevieve H. “I
like: not having to cook, the helpful staff, and being around other
people.” - Pat K. “It's
clean and well kept.” - Hazel K. “I
like the personnel (maintenance, wait staff, housekeepers, drivers).
The service is wonderful; the food is very good; I like the area.”
“Everybody
has been nice to me here.” “The
location” - Mary S. “They
had a great staff and the place is beautiful. They made special
arrangements for someone who was low-income.” - Moore O. “The
facility was new. The staff was very accommodating” - Tischler
R. “The
location, and the quality of the accommodations and grounds”
- Gorman R. “I
like the fact that I have people close by who can keep me company.”
- Janet B. “I
like where it is located, in a lovely city and with a great view.”
- Ann H. “I
like where I live, the food and the people. It's a wonderful place.”
- Pearl S. “They
had good accommodations.” - Ina C. “I
like the people who live here, they're very congenial and supportive.”
- Margaret M. “I
like the location and the small size of the retirement community.”
- Leslie D. “The
facility is beautiful. The location is great. The apartment was
nice. The staff was friendly.” - Mrs. N. “It was good for my mom as a transition place before she got worse.” - Judith F. |
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©2002-2007 | American Ratings Corporation