What did you like best about Central Automotive Service Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/12/2005 and 2/23/2008. Customer last names have been initialized for privacy.

“They are honest.” —Phil F.

“Their customer service, and they are honest. They know their stuff.” —Tal L.

“I like the overall care for my vehicle. They bring me up to speed as to where the car is at. They are honest people who really know cars.” —Joseph L.

“The good service” —Harvey S.

“I've gone to them for years. I use them, because I trust them. I would recommend them to anybody.” —Marlowe B.

“I've done business with them for twenty years. They do excellent work, and they always treat me right.” —Daniel D.

“They fixed something that nobody else could fix. I'm a mechanic, so that pretty much says it all.” —Neal M.

“They are very knowledgeable, and they always do what they say they will do.” —Sara G.

“Everything, they are knowledgeable, honest, and easy to talk to.” —George W.

“They are very thorough and keep you informed. They are always right on it.” —Brad G.

“I've used them forever. I like the personal service. When I call, they know who I am. They are thorough, and they never try to sell you services that you don't need.” —Sherilynn Z.

“They are thorough, and they make suggestions when I need something done.” —Karen B.

“They are great. The staff is wonderful, honest, and straightforward. That is why I've used them for years.” —Susan W.

“They are honest, reliable, and they don't sell you things that you don't need to have done. The workmanship is good.” —Jerilou T.

“The people and the service” —Brad G.

“They do nice, quality work. I trust them.” —Jim L.

“They are professional, straightforward, and they do what they say they are going to do. We've used them for years.” —Jeanne D.

“They are honest. I've never felt cheated, and they've always done excellent work for me.” —Chris M.

“I like the way they explain the problems to me. They are honest.” —Bruce Z.

“We've used them for years. They're good and honest. The guys are dependable.” —Jack G.

“The personal touch” —John W.

“They were easy to deal with.” —Suzanne D.

“They are fair, honest, and pretty good at what they do. They are the only ones who can work on my 1955 Chevy.” —Randy M.

“I like how they keep you informed as far as what they are doing and what your car needs. They stand behind their work too.” —Connie G.

“They are reliable and convenient.” —James W.

"Their honesty. I recommend them to many people, they are above board. Even if I moved out of the area I would still use them, they are excellent." —Tal L.

"Rob runs a good shop, and is very competent." —Harry L.

"I recommend them to everyone for their thoroughness and honesty." —Bill P.

"They are honest, they don't overcharge, and I have always had positive experience with them." —Chris B.

"I can trust them. If they work on something and it doesn't work, they will take care of it." —Frank F.

"I am very happy, they did a really good job making the appointment. Working with them was a really nice rare experience." —Mae L.

"They provided us with good service." —Ellen J.

"They go way beyond what is needed. I take it in and say do whatever it needs, they'll give me a timeline of what is needed to be done. I never have to question any of their suggestions. I recommend them to all my friends." —Dale F.

"The quality of work is great. I feel like I have a good relationship with them and that matters most." —Steve S.

"They are professionals." —Jim C.

"My car needed a lot of work, we finally got it right, they stuck with it." —Albert K.

"They are really honest.They tell you what needs to be done right away and what can wait. They give good advice that we wouldn’t have known otherwise. They give us rides, the work they do is really great." —Daniel D.

"My car gets the work done that needs to be done." —David B.

"They do what they say they are going to do." —Mike B.

"They do a good job and they care about the customer." —Scott M.

"They are quality people. They are friendly, and the service is good." —Eugene W.

"Everybody is friendly and helpful, he has helped me a lot, and I like getting the reminders." —Lee T.

"They are cooperative and honest." —Michael G.

"They are thorough and I can trust them to do the work." —Jim L.

"They are very good. They have worked on several of my cars." —Adam C.

"I like the organization, the way they work, their shop is clean, they are orderly, and they are knowledgeable." —Ed M.

"Everything" —Julie G.

"Their quality of work" —Jim W.

"Everything was fine, they did a really good job. Chuck is a very conscientious service advisor." —Stacy C.

"He is convenient, honest, thorough, and he goes the extra mile for you." —Richard B.

"Rob gives us excellent service." —Dan P.

"Honesty and good service" —Gonzalo B.

"They are very willing to listen and to give advice based on each persons vehicle and the situation. We have been there with new and old cars, and I always feel I can trust what they say. The thing I really like is that with my older vehicle, they would give us options, and let us make up our mind, they wouldn't push us. They are always very safety conscience. If something has to be done, they would say so, but also let us know if it could wait. They are also very service oriented and communicate with other vendors on our behalf instead of having to go myself to the tire place. They will talk to them and let us know what they feel is the best value for our particular needs. They are nice people and we are fortunate to have them take care of our car." —Jane F.

"They know what they are doing, and they do a professional job." —Marcellous N.

"They are honest." —Colleen T.

"Competence" —Bob C.

"They are very accommodating and professional. They solve the problems, and they are very good." —Erika M.

"I have used them in the past, I have recommended them to others, I like their work, and the relationship they have with their customers." —Mel G.

"They are pretty honest." —Duffy T.

"They have been right on the money with estimates." —Jim F.

"Lots of things, they are prompt, they do a great job, they are very neat and thorough, they are very honest and very competent, and they pick us up. We've been using them a long time, and would recommend them to anyone." —Judy J.

"The way they understand the customer and what they need on the vehicle. When you go to them they fix the car, they inform you of what's going on.They teach me about my car, and let me evaluate how much I want to spend." —George W.

"Professionalism" —Bart S.

"They treat us as if they were taking care of cars that belong to their immediate family." —Shirley S.

"The quality of their work." —Dick B.

"They are honest and good." —Martha S.

"They are fast and accurate, and you don't have to go back." —Carl A.

"We like the integrity of the shop." —Frank A.

"I have four cars that I have sent to them because of their excellent service. Rob is very friendly and very willing to listen. It's pretty rare in this profession, he is totally honest. If he fixes something and it doesn't work, he says bring it back and he fixes it at no charge. He listens and explains if something needs to be done. Sometimes he'll say while we're in a certain phase, we should do this also. He only keeps the number of cars they can keep locked up inside, because he is that conscientious of how empty it is around there." —John F.

"They are very honest and professional." —Ryan B.

"I like their honesty, and the model cars they have in the window. They are the best mechanics I've ever had." —Chris C.

"They are honest." —Suzanne F.

"They do a good job, and they have great customer service." —Brad G.

"If it's not right, they will fix it, we don't have to worry. We trust them, which is the most important thing." —Les H.

"Rob has always treated me beautifully." —Eileen H.

"The service" —Lapyee C.

"They are honest, friendly, courteous, and very fair." —Dave M.

"They are real professionals.They are top of the line, it doesn't get any better." —Billy H.

"They seem very knowledgeable. They are good at diagnosing problems, and they usually get it right." —Jim F.

"The are very business like, they never go over their estimate, they are professional, and accommodating." —Doris B.

"They explain the problem thoroughly." —P.J. S.

"They listen to you. They explain everything, and give you an idea of what it entails. They are very courteous, they give rides, they give you an idea of what to expect.They are good outfit, I recommend them to all of my friends.." —Chuck D.

"Their attention to the vehicle. It's not a factory outlet type place where you drive in and they put whoever on it. When you bring your car in, they go out of their way to get things done. They work on classic cars, and they know what they are doing, I feel very secure bringing my car in there, it has been a positive experience." —David W.

"That it's real small-town, they know us, they remember us, they know the car, and they are familiar with us." —Brad M.

"They have fabulous customer service." —Debi M.

"Many times they have said this particular thing is not a problem or that particular thing could be a problem in the future. They seem to be extremely knowledgeable, and very honest. They seem to be thorough." —Diane M.

"I have no complaints, they are reliable." —Peter E.

"Knowledgeable, accommodating, quick, he gives good recommendations, and you don't have to wait long."
—Heather M.

"Reliability and competence" —Mark S.

"I was happy and they fixed my car right away." —Dorothy S.

"They are honest." —Jeanette G.

"They are honest, very friendly, and they do a thorough job." —Taleesha B.

"Honesty" —Aj K.

"They were honest in their estimate, they were quick, and they were timely." —Kim B.

"He took the time to explain what he was going to do and what was necessary." —Erick G.

"They are quick, customer oriented, and very nice to work with." —Sonali B.

"Their knowledge of servicing cars. They were able to keep my old car working for 4 years longer than predicted by another shop who told me to junk it." —Al D.

"Their customer service." —Pam C.

"They are very honest, and very straightforward. If they find things that aren't necessarily what you brought the car in for, they give you a heads up. They explain the timeline you have before you have to get the work done." —Hellen F.

"They are very pleasant, nice, and they have a clean atmosphere." —Chris M.

"I like that Chuck seems to be responsive.There is an air of honesty that he is not trying to run up the bill. He tries to get it done in the most cost efficient way possible, and not make it sound like the world is going to end if you don't get it done." —Heidi C.

"I can just take it in, they tell me exactly what's wrong, and then they fix it." —Robert O.

"They seem pretty up front,and explain the service pretty well. They are knowledgeable, and they seem very trustworthy." —Kurt K.

"They are very honest, they do the job that needs to be done, and they don't try to sell me something I don't need." —Leslynn C.

"They did a good job." —David D.

"Location" —Thomas G.

"They get the work done pretty quickly." —Deborah B.

"They are very candid." —Peter A.

"Courtesy" —John L.

"Their honesty. I recommend them to many people. They are above board, even if I moved out of the area I would still use them, they are excellent." —Peter C.

"They know us and our vehicles." —Andy M.

"They are professional. They make the customer feel important, I absolutely love them." —Candace S.

"Promptness, skill, and courtesy" —Rick H.

"Rob knows what he is doing." —Dave T.

"They are conveniently located." —Christopher G.

"I can trust them." —Kris P.

"I trust them." —Allen R.

"The convenience of them being open very early and very late." —Mary K.

"They have done good work and follow up." —Julie S.

"The personal touch" —Matt T.

"I felt that they were honest and they would not take advantage of me. I used them because they were recommended." —Phil F.

"The guy was sincere and seemed to know what he was doing" —John B.

"They got the work done in a timely manner."
—Patrick B.

"They are nice guys and very pleasant. Since I now have a new car with a 10 year extended warranty. I won't need them for a while." —Deborah B.

"They do a good job." —Elaine S.

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