What did you like best about Altera Design & Remodeling?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/9/2004 and 5/15/2004. Customer last names have been initialized for privacy.

"They did what they said they would and did a good job of it" - Ron H.

"The schedule they developed for us was good and they came in on time" - John M.

"The quality of the work and the ease of coordinating with Mr. Vivrette; it was a good experience"
- Roger B.

"I like the owner, Jim, he knows what he is doing and explained everything to me" - Jackie L.

"They did a few jobs for us, the most recent job was about 5 years ago. Jim's people were excellent, they were the cleanest that we've ever had here"
- Donna B.

"The advance planning was well done, in terms of the design and discussion, and the people were responsive and easy to deal with" - Jane V.

"They did very good work and cleaned up after their work every night" - Betty B.

"They did the entire kitchen project and went over all the details so that we knew exactly what was to be done and the quality of the workmanship was excellent" - Rambo W.

"The workmanship; they kept to the time schedule; they were friendly" - Ron G.

"The workmen are polite, they clean up, they're on time" - Sallie H.

"They seemed to do it on time and they were very neat about it. I would use them again" - Ellen F.

"They were very thorough and they completed the jobs on time. We've had three jobs done by them, the most recent job was about five years ago" - Gina A.

"I liked the way they did the bathroom — painting, carpeting, etc." - Mary H.

"He's honest, has good workmen, does an outstanding job" - Chuck D.

"He was on time; his workers cleaned up every night; the workmanship was excellent" - Richard B.

"Jim was great; he thinks outside the box, and he did things the right way, and had creative solutions"
- Maryett T.

"I liked their personalized service, attention to detail, dependability, and good communication" - Scott K.

"I liked the manager, he really knew what he was doing" - Chris L.

"This was 5 or 6 years ago. They were very efficient and the quality of their work was just excellent"
- Sandra S.

"Very professional" - Ken T.

"The workmen were great; the work was done well and quickly; they didn't upset the household routine. It was a very pleasant experience" - Bonnie W.

"The personal relationship with the owner, and between him and his workmen" - Dick A.

"His workmen were very good; he kept a good eye on what was happening; he was very open to our suggestions" - Harold S.

"Good quality work; always on time; no delays"
- Robert C.

"Very thorough; on the job every day; they cleaned up every day so that we could use the rest of the house" - Robin B.

"Their willingness to do things to my expectations"
- Bill K.

"Service, timing, everything, good people" - Cliff L.

"The quality of the work and the workmen were first-class. He stuck to his original estimate even though he could have charged more" - Ralph P.

"They did work for us on three separate occasions and it was all good. I would never use anyone else"
- Tina L.

"I work with Jim and he is very good with my clients and very patient and considerate and my clients are all satisfied" - Dennis S.

"They did a good job, neat and clean" - Nancy M.

"Honesty; they meet every deadline; cleanliness; reliability" - Nada N.

"Every single thing was good. The work was the highest quality, the price was appropriate, the cleanup was total. I wouldn't call anybody else" - Deborah R.

"The quality of their work was excellent. We liked Jim" - Madeline

"Professionalism in their work and in their contacts with us" - Rob C.

"They're nice people, they worked hard, they created a beautiful bathroom for us" - Lisa A.

"They were on time and on budget" - Alison R.

"They were consistent, showed up on time, workmanship was good, good follow through, they had helpful ideas and suggestions" - Gail B.

"Very clean job" - Bill P.

"They were on time; accommodating to work with; they cleaned up afterwards; personal service"
- Charles M.

"The men who did the job" - Hendrika B.

"I really appreciated their workers, they were people you could discuss things with and they went the extra mile" - Ed B.

"Jim helped us a lot in making decisions and took care of the details. He was very personable and easy to work with" - Jerry B.

"They were informed and efficient" - Donna G.

"Jim and his staff are thorough and they get the details of the order correct" - Alan

"We had good communication; the workers were polite, clean and courteous; and Jim always offers extra design ideas" - Peggy D.

"It was easy to work with Jim. He provided great design ideas, the quality of the work was good, and they stuck to the schedule" - Erika F.

"Quality of the work" - Jim S.

"The work is good and they stay in touch" - Mildred S.

"Jim is wonderful, does good work, his people are good" - Linda H.

"I like Jim - he's upfront and does excellent work"
- Jack H.

"We've used them before and we know that they are going to do a good job and that they're tidy"
- David

"Reliable, commonsense, do what they say they'll do"
- Paul R.

"They held to the time frame; they did excellent work" - Janice R.

"Quality of the work" - Jean S.

"Their creativity in a difficult design situation. The quality of the work" - Peter M.

"They did a fabulous job, and it was a difficult job"
- Bill P.

"Courtesy, timeliness, cleanliness, professionalism; quality of the work was excellent" - Jonathan C.

"We liked working with the workpeople - they were all nice and easy to work with and they cleaned up after themselves. We loved the designer and Mike was awesome to work with" - Paul W.

"Good communication" - Peter B.

"His consultative nature" - Howard G.

"I liked the thoroughness of their explanations and the employees were always on time, neat, clean and cordial" - Edward L.

"They were efficient and we never had to wait for the workmen. The work was of the highest quality"
- Myrna W.

"The service was excellent. I didn't have to worry about anything; I had confidence in Jim" - Vincent J.

"They were prompt; quality, budgeting and scheduling were very good" - Kate R.

"The best thing was that they came, they did it, and they left. They got it done on time" - Michele

"I liked their attentiveness, the quality of the workmanship, and the courteousness of their employees" - Dave

"The job got done" - Andrew M.

"The people were hard-working and did what they promised" - Pete C.

"The workmanship" - Susan E.

"They were on time; they were clean; the scope of work was well thought-out beforehand" - Bruce Q.

"They were conscientious; they corrected what had to be done when the inspectors came" - John B.

"Their prices were fair; they cleaned up well"
- Linda R.

"Very efficient" - Ruth W.

"They were on time, cleaned up every day, very reliable" - Erika B.

"They were very responsive and communicated very well" - Maria L.

"They put up a sturdy, beautiful Redwood deck for us" - Jim W.

"Jim is good at working through problems; he made good suggestions" - John N.

"Quality of work" - Tracy G.

"They made good suggestions. They kept to their time line. They were quick to remedy problems" - Susan S.

"They were timely and friendly" - Janet H.

"They got things completed quickly. I think they are fantastic overall; they are superior" - Betty L.

"The owner came out and worked with me on my ideas" - Jill H.

"We really liked the quality of the workers" - Mary B.

"They seemed conscientious and did a quality job"
- Warren G.

"The conscientiousness of the employees; they were nice people" - Ken K.

"They kept close to the schedule" - Ed N.

"They finished when they said they would. The people were pleasant and helpful" - Flo D.

"They knew the permitting process. They planned the work well" - Robert B.

"Easy to work with" - Marc J.

"Their drawings were great" - Ted F.

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