What did you like best about P.W. Stephens, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/16/2008 and 8/9/2008. Customer last names have been initialized for privacy. 

"I have worked with P.W. Stephens for a long time. They give me personal service." —A.H.H.A.

"They are always open to suggestions. They are easy to work with, and they are accommodating when it comes to changing schedules. When we call them, they respond to us as soon as possible. Their guys are pretty helpful in the field. Oscar is great to work with." —A.C.

"They came in and did it for us. They were very accommodating." —B.V.C.

"They were there when they said they would be, and they communicated well. They were good. It was a quick job, and everything went well." —B.C.C.

"They came in, did the job, and got out." —Don D.

"I liked the hassle free simplicity of it." —Don H.

"He was very easygoing. It was as if I had known him for years. There was no pressure, and he explained everything. They were very efficient all the way around. They did the service when it was convenient for me." —Dorothy F.

"They were quite professional." —Karla M.

"They came out and did the job quickly." —Moseley T.

"They were thorough, prompt, and they followed up when they were supposed to. They were polite and professional." —Peter H.

"They were quick and efficient." —Wendy P.

"It was a quick response." —A.B.

"They are quick to respond and very professional." —B.M.A.

"They were efficient and very clean." —Drew S.

"They were on time, clean, and pretty easy to deal with." —Michael M.

"They were punctual and seemed to be very thorough." —Perry S.

"Their work was good." —Amsad H.

"They did the job a couple of days after I called them. They did a good job." —Christina W.

"They didn't leave a mess." —Janet R.

"They explained everything in great detail. They were available, and they emailed me the contract, which was helpful." —Linda G.

"They were able to schedule the work quickly, and they were upfront. They were able to explain and answer my questions." —Howard C.

"The salesman was great." —Rhonda F.

"The people were very nice. The inspectors were friendly and professional." —Jeanette A.

"Their responsiveness was quite good. They were good at coming out when they said they would." —Maria G.

“They were polite and considerate of the animals as we were still living in the house. They were extremely nice. Everything looks good and we haven't had any problems.” —F. I.

“They were very professional and careful.” —Pam S.

“They were fine and professional.” —F. C.

“Their professionalism” —Dave K.

“They did a very good job and were extremely polite.” —Norma C.

“They were very efficient and they responded promptly to phone calls and inquiries. They were ëJohnny on the spot.í” —Pete V.

“They were quick and efficient.” —Michele F.

“They were professional and it was easy with no hassles.” —Mark C.

“They were thorough.” —Maria Y.

“They were better than other companies that I've used in the past.” —Dave P.

“They were very thorough, tidy and very nice.” —Steven A.

“They were very efficient and did not damage anything. They were great. They did some clean-up work outside, so I'd say I really liked their cleanliness. They also made sure none of the particles went outside and sealed the room really well. They took very good precautions.” —Arthur H.

“I thought they were very prompt, did very good work, did not leave a mess and had no extra charges. They called to schedule an appointment and came in and out quickly.  It was a very good experience.” —Susie G.

“When Art gave me the quote, he was very honest. They came, got the work done in a timely manner and we were very happy with them.” —Linda A.

“I liked their quality of work. They were also very honest.” —Victoria O.

“They were prompt and did what needed to be done without delay.” —S. F. I.

“They had it all finished in a couple of hours.” —Alton H.

“They did their job.” —Caroline C.

“The young man who directed the work was outstanding. They did a great job.” —C. S. A. A.

“The workers were very nice and the customer service was great. They were friendly, easy-going, and comfortable to work with.” —A. L. C.

“They were very clean and in and out in a short period of time.” —Lisa R.

“They were on time and quick. They put the ventilation fans where they needed to be and obviously took great precautions.” —Paul L.

“They were clean, efficient and knew what they were doing.” —A. S. I.

“They were efficient and did the work in a very professional manner.” —A. S. I.

“They were very accommodating. They quietly did their work and were helpful.” —F. I.

“They were professional, on time and did a great job. They did everything they were supposed to do and did it well.” —K. A.

“Their honesty” —H. I.

“It was a good job.” —A. S. I.

“They were quick and easy to deal with.” —Peter R.

“They were very thorough and prompt.” —F. I.

“They did their work promptly.” —L. I.

“They were prompt and did a complete job. Their guys were very conscientious about keeping things clean and neat.” —A. S. I.

“They were very professional and on top of everything. They kept up with me which is hard to do. I never had to call for invoices or information because they promptly provided it. I loved it. I didn't even know they were here. They exceeded all of my expectations.” —Teresa J.

“They did a good job. They were courteous.” —S. F. I.

“They came when they said and cleaned up after themselves.” —F. I.

“They were prompt.” —P. D. R.

“When they were here, I was away, so most of it was arranged by the insurance company. However, I am very satisfied with what they did. They were very neat and clean with their work.” —S. F. I.

“They realized the job was much smaller than what they estimated, so I got money back from the insurance company.” —R. H.

“They did a good job and thatís all that matters.” —Spiro K.

“I thought they were prompt, had good communication and gave good service all around. They also did a good job cleaning up.” —C. S. A. A.

“Their service and how they explained the process” —F. I.

“The workmanship, as far as I know, was okay. The people who did the inspection advised that the job was properly done.” —Hellen R.

“They were very efficient. I used to deal with hazardous waste myself, so I knew from watching them that they knew what they were doing.” —S. I.

“They were neat, clean and helpful.” —U. S. A. A.

“They were very thorough, neat and clean. In fact, they were almost too thorough, in that they were taking inventory of a half bottle of old nail polish.” —S. C.

“They were quick, clean and they kept me advised of what they were doing.” —F. I.

“They didn't mind doing a dirty job. They were careful with the plants and had a good attitude.” —Mark G.

“I like the protective equipment and precautions they used.” —Bruce H.

“They came in quickly and did the work.” —Suzanne G.

“Professionalism” —Mike B.

“They were clean and quick. They did a very good job.” —Larry N.

“They showed up on time and got right to work. They got it done very quickly and the price was reasonable.” —Ellis C.

“They were prompt.” —Safeco C.

“They came when they said they would. They were timely and stuck to the schedule.” —S. A.

“Alan, the rep who worked with me was informative, personable, available, and conscientious.” —N. D.

“They are prompt.” —F. I.

“They did the work well and were polite. I'll say that much for them.” —C. S. A. A.

“They did very good work.” —F. I.

“They did quality work and were done very quickly.” —S. F. I.

“They were quick.” —F. I.

“Even though they made mistakes, they stepped up to the plate and moved on. Sometimes you have to make a mistake to learn. When it was all said and done, they did an outstanding job. Any company that stands behind their work impresses me, and they do stand behind their work.” —A. S. I.

“The guy came out when he said he would. He actually called first. He did what he was supposed to do and knew what he was doing. He got it to my adjuster by the end of the business day as promised. When you have a fire in your house and someone gets the information and the job done quickly, it is impressive.” —S. I.

“They did what they were supposed to do. They had a big area to deal with and I was very pleased.” —S. I.

“They were in and out quickly.” —S. I.

“They were timely and very professional. In advance of the service, the manager was helpful on my research and answered all of my questions.” —Robin C.

“Once they were given the okay to remove the debris, they did it right away.” —S. M.

“They were quick and cleaned up their mess.” —F. I.

“They were polite, professional and did a great job. There was no fooling around. They just got in and did the job.” —S. F. I.

“The guy who came out was really straightforward, polite and easy to deal with.” —Mara R.

“Their office gave good customer service and had quick responses. They were on time when they needed to set things up.” —S. F. I.

“The homeowners' association hired them. However, from my dealings with them, they were very friendly.” —Benny R.

“They did not require any special supervision. They did what they were supposed to do. They cleaned up and left. They did the work correctly and in a reasonable amount of time.” —John M.

“They were really neat and knew what they were doing. They did a good job.” —Sun R.

“They were very thorough and showed up when they said they were going to.” —A. S. I.

“They were thorough in their work.” —Beryl B.

“They were pretty good workers.” —F. I.

“I thought they did a very good job getting things started and they quickly moved the equipment out of the house.” —F. I.

“They were good about correcting their mistakes.” —Mary O.

“They were prompt and efficient.” —S. F. I.

“They performed in a timely manner.” —Eduardo

“They gave a date and did the work when they said they would do it. They were timely.” —Jim G.

“They were pretty efficient at what they did.” —S. F. I.

“They cleaned up and removed everything.” —Juan C.

“They were pretty thorough.” —S. F. I.

“They were punctual.” —A. I.

“They came in and did their job in a very professional manner. As of right now, I haven't had any problems.” —Erin A.

“They showed up on time.” —Domingo F.

“They were neat, clean and polite.” —R. M. I. M.

“They seemed to do a pretty good job.” —S. F. I.

“They were quick and reasonably priced.” —F. I.

“The abatement was scheduled and done very quickly. They also coordinated very well with the insurance company.” —Milton F.

“I liked the guy who did the bid. He was very responsive and explained the entire process.” —F. I.

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