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The
Pool Doctor
(510) 223-7537
4038 San Pablo
Dam Rd.
El
Sobrante, CA 94803
Serving
the Bay Area
www.thepool
doctors.com
info@thepool
doctors.com
Dale and Sharon Hiebing, Owners
SERVICES
Pool & Spa Service
Installation & Repair
Residential & Commercial
Consulting & Training
Equipment & Supplies
HOURS
Mon Fri: 9am Noon (Office)
Services by Appointment
CREDIT
CARDS
Amex
Mastercard
Visa
CERTIFICATION/TRAINING
APSP
Workers Comp Ins.
Liability Insurance
State Lic. No. 572316
Current Complaint File
Legal & Finance
Business Practices
CUSTOMER LOYALTY
Based
on 254 random customer surveys made since April 2005 asking each customer:
"Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that The Pool Doctor has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 0671.
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Survey
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The
Pool Doctor has been keeping pools and
spas in the Bay Area clean and beautiful
since 1956. Dale and Sharon Hiebing, who
became the third owners of this long-established El Sobrante business
in 2002, are dedicated to providing the highest level of customer
service and satisfaction in the pool and spa service industry.
The
Pool Doctor provides full pool and spa
maintenance and upkeep, including cleaning,
inspection and addition of chemicals to the water.
Each pool or spa is visited on a schedule that is
customized to meet the clients needs. Size, age
and condition of equipment, plus the surrounding
vegetation are some of the factors they consider
when creating the service schedule. Service can be
paid for on a month-to-month basisno contracts
or lengthy commitments necessary. Repair and
replacement of all pool and spa equipment is
done by The Pool Doctors staff of licensed
contractors. Just recently, co-owner Dale Hiebing
and their repair manager received the third and
highest level of Service Technician training offered
by the Association of Pool & Spa Professionals.
The
Pool Doctor also sells pool and spa supplies such as sanitizers,
PH adjusters, test kits and strips, and many other items. They deliver
at no charge anywhere within their service area.
COMPANY
PHILOSOPHY
We know were not the least expensive
company out there, but we are the most dependable, reliable and
knowledgeable in our field. We will be there when we say we will,
without fail, and we work proactively to prevent problems. Our customers
appreciate the fact that we are a family owned and run business,
because we have a vested interest in keeping them happy and working
together to solve any problems. Our employees have a positive attitude
and a sense of pride in their work, and it shows, since many of
our customers have been with us for decades!
EXCERPTED
SURVEY RESPONSES
"He seems to know what he is doing and he worked
so hard to get the old pump to work. I am very satisfied with the
results." Al T.
See
Survey Comments
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