What did you like best about Oakland Auto Works?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/7/2004 and 4/16/2008. Customer last names have been initialized for privacy.

"They're competent, and they know what they're doing. Their prices are good, and everyone's really friendly." -Chris Z.

"I've been going to them ever since they opened. They explain what they're doing, their work is excellent, and they're always on time. They're very clear. I feel like I can trust them." -Connie M.

"I think they're honest, and they always do good work. They always test the cars. A lot of places don't do a road test. They have a computer system that shows you what you've done in the past. They know the status of my car." -Elliott F.

"They are convenient and good." -Fernando R.

"He takes a personal interest, and they do an excellent job." -Jessie Y.

"They are courteous and very fair." -Joe L.

"I have confidence in their service." -Lara B.

"They are incredibly nice and attentive. I trust them." -Larry L.

"Their honesty" -Larry W.

"Customer service, as they answered all of my questions and cleaned out my car. They provided me with rides to and from their shop. When they gave me the estimate, it was accurate." -Lori M.

"They are very efficient and prompt. They explain everything to you." -Miyoka F.

"I get my car back the same day." -Nancy N.

"I like that they explain things really well. They are very thorough and exceptionally honest." -Peggy K.

"Efficiency" -Willie C.

"They are nice and conveniently located." -Andy M.

"I went to Oakland Toyota Service, but I wasn't happy with them. Oakland Auto Works worked out much better for me." -Elana H.

"They are truthful, informative, and responsive." -Jean D.

"Their integrity and reliability, and they look out for my interests more than their own." -Lois M.

"They are honest. They don't gauge you." -Melanie B.

"They are honest." -Nanda B.

"They are within two blocks of my home." -Rebecca R.

"They know who I am when I call." -Lucia S.

"I felt I was treated with respect, and they were very responsive to my questions. They were very professional and trustworthy." -Mel G.

"They're very friendly and willing to talk to you in detail about your problems." -Alan B.

"They're straightforward about what things have to be done right away; they're very accommodating" -Rita A.

"Thorough, scientific approach; they keep track of the problems. They give me a ride back and forth" -Gary A.

"They were very helpful and explained everything to me" -Rehema A.

"They were thorough, answered my questions, walked me through the process before they did the work"
-Maria A.

"They're honest and trustworthy. We have a good relationship with them" -Donald B.

"They do what they say they'll do, when they say they'll do it, for the price they estimate. They're a model business" -A.B.

"The interaction with the people at the front desk is very satisfactory. No problems with the work. They're good about giving a price quote and sticking with it"
-Bob B.

"The people are very nice. I am a women and I feel very comfortable going there, I would recommend them to anyone" -Kim B.

"They are on top of their business, both technically and business-wise" -Amelie B.

"They are convenient, and do a very neat job, they also explain what they are doing very clearly" -Dennis B.

"They're easy to trust, I never get the feeling they're trying to sell me something, and they are always available for good advice" -Bill B.

"The owner and the service, and the people who work there. They're courteous, professional, and friendly. They follow up afterwards" -Mary B.

"I like their thoroughness and friendliness" -Liz C.

"They are very friendly and competent" -Craig C.

"They provide excellent service and they tried to do for me what I wanted done" -David C.

"They did excellent work" -Helen C.

"I like how they explained and showed me what is broken with my car" -Valerie C.

"Their professionalism" -Lawrence D.

"They seem to have a really good understanding of auto repair and they're always very thorough and do good work" -Diane D.

"I always feel confident they are going to do a good job. I like the people who work in the office and I think they are very knowledgeable" -Kate D.

"Glen is very good at what he does. He takes time to explain things and he is very honest" -Elliot F.

"They are very friendly and do a good job. They also follow up on work they have done" -Rosario F.

"They are very thorough and explain to you what is wrong with your car. They are also very kind people" -Ruth F.

"They don't talk down to you and they are honest" -Linda F.

"They are all very nice and do great work" -Linda F.

"They are convenient and their customer service is excellent. Also their auto repair skills are very reliable" -Pat F.

"Courteous, efficient, capable" -Nancy F.

"Honesty, customer service, technical skill, willingness and ability to communicate to people who don't know much about cars, fairness, timeliness. They always call to follow-up" -Todd G.

"I like the people; they fix the car and do the job; they're pleasant to deal with" -Gwen H.

"They're real people, honest, knew what they were doing" -Daniel H.

"They're honest about what your car needs; quality is excellent" -Scarpa J.

"I can ask them questions and get an answer that I will understand. As a woman that's very important"
-Renee K.

"They do what they say, they're trustworthy and competent, responsible, and really nice people" -Peggy K.

"They're honest, not ripping me off, they're patient in explaining what they're doing" -Celia K.

"They kept their word. They kept me posted about what was going on" -Dorothy K.

"Very professional, they make you understand what the problem is" -Ann K.

"Their know-how, their attitude, everything" -Dianna K.

"Good customer service" -Terry K.

"Professional service, honesty, courtesy, efficiency, shuttle service, cleanliness of the shop" -Nikki K.

"They're totally honest and straightforward" -Larry K.

"I like the personalized care, they know me and they know my car, and they take care of both of us"
-Pansy K.

"I feel comfortable with them doing the work and if there are any problems they respond quickly to fix it, I've had no problems, and the follow-up on the work is good" -Ernest L.

"I liked that they are like family, friends, and are very genuinely conscientious good people and skillful mechanics" -Chris L.

"Their cost estimate was good, and the work was done in a timely manner" -Suzanne L.

"I've gotten very personal attention from the people there, I feel they really tend to my concerns. Sammy in particular is great" -Margaret M.

"They are very professional" -Catherine M.

"They do really good work, they are really good for female customers and don't treat you like an idiot, they are very responsive and helpful" -Elizabeth O.

"The customer service is excellent and the repair is great, I highly recommend it for Hondas, Mazda, Saturns and other types of cars" -Carolyn P.

"They personable, I know everyone there, and it's a person-to-person car service" -Neville P.

"They are honest and have reasonable rates" -Michelle Q.

"They give us personal attention. When we need several things done and money is an issue they advise us what needs to be done first" -Pam Q.

"They are very easy to talk to and I never feel that they're taking advantage of me" -Eryka R.

"I think that Glen is very dependable and honest" -Miyeko R.

"They follow through with everything" -Lucia S.

"They do a good job, I am very happy with them"
-Sheila S.

"They explain everything thoroughly and their prices are reasonable" -Adi S.

"The quality of the work and the way they communicate gives me a sense of confidence" -Daniel T.

"It's like having my father or brother work on my car, I can trust them to do a good job" -Lynn T.

"They are friendly, they charge what they say they will, and they keep good records from previous visits" -John U.

"They are very competent" -Mark V.

"They are friendly and always follow up when the work is done" -Linda V.

"They are very friendly and informative" -Esther W.

"I like their attitude and the fact that they do a good job. I feel that I can trust them" -Evelyn W.

"They are professional and courteous" -Joe A.

"They are friendly and honest" -Linda B.

"They explained everything. They were friendly and courteous" -Francesca B.

"The price was fair. They gave me a detailed explanation. They didn't push repairs. They drove me home" -David B.

"They're honest; they know what they're doing" -Alys B.

"They are professional and courteous" -Deborah B.

"They have excellent customer service" -Sarah C.

"I like their promptness and willingness to explain what they are going to do for my car" -Eric F.

"They are friendly, reliable and honest" -Elizabeth F.

"They're service-oriented. They can give you a ride. They call afterwards to find out how the service was" -Patricia G.

"Professionalism, politeness, quality of the work"
-Michael H.

"They're helpful" -Anne K.

"The service and the price" -Victor K.

"They're very responsive, and helpful in explaining things and helping me make decisions" -Leila K.

"They do what they say they will. They're friendly and caring, and they explain things well" -Ida K.

"I felt like they really know what they're doing"
-Elisa L.

"I think it's the way they relate to customers who may not know anything; they take time with people and don't try to force anything" -Michael M.

"They're honest, reliable, efficient and friendly" -Elana N.

"They are very thorough" -Don R.

"They are friendly and courteous. They keep you informed and do exactly what they say they are going to do. The work they have done for me has been excellent" -Theresa R.

"They seem to be friendly and honest. I feel well take care of" -Sahoko T.

"I can trust them, I don't feel like have been taken for a ride when I bring my car in" -Maggie W.

"They are easy to work with and I trust them" -Renee W.

"They explain things very well" -Doris W.

"They explained the problem to me and told me what needs to be done" -Louise C.

"They have very personalized service and they do follow-up calls" -Andy C.

"Glen is great about giving general advice about maintenance. I like working with him, he is honest and does not try to force you into doing the work if not needed" -Patty F.

"They explained what they were doing to fix the car" -Summer H.

"They are very accommodating, the work is done on time and I have had no problems since I started using them 2 1/2 years ago, knock on wood" -Cynthia S.

"They do a good job" -Welpton S.

"They are reliable, informative, and they have all my records" -Larry W.

"They are knowledgeable, honest and explain things well" -Carmel W.

"They are convenient and easy to work with" -Michael W.

"They are very dependable" -Ann C.

"One month after I got my car serviced there, it broke down and got rid of it" -Chris E.

"Their honesty" -Charlie F.

"They are friendly and the service is prompt" -Roy W.

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