Auto Repair

Alameda County

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What did you like best about Machado's Auto Care?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/26/2007 and 6/26/2008. Customer last names have been initialized for privacy. 

"The customer service, they are very friendly." —Chris S.

"The current owner has kept the high quality and high standards of customer service and excellence in the shop. I trust him as much as the guy who started the business. We are just really happy with the service." —Lani L.

"Their customer service, they did a fantastic job." —Don M.

"They are very careful and polite. They give me all of the information that I need. They are clear, and they accommodate my schedule. I love the service. If there is something that needs to be repaired, they just fix it." —Vivian G.

"They were very helpful, and they seemed like they were personally interested. They were friendly too." —Ron W.

"They did the job, and they were reasonably priced. They were also friendly and communicative." —Susan P.

"The service and information, I think their service is really great." —Holly C.

"Their customer service" —Larry N.

"They are friendly, nice, and honest. They don't try to sell you something that you don't need." —Lucille T.

"They were very nice and polite. They brought me home and went back and fixed my car. I thought that was really nice." —Joann B.

"They explained everything, and they did a follow-up." —Sharon Z.

"They explained everything." —John B.

"He seemed knowledgeable and forthright about the problems my car was having." —Hugh B.

"Just the overall workmanship, customer service, and the follow-up check to see if everything worked out okay" —Chris K.

"They were so polite. They seemed to really care. They were very nice people." —Marilyn S.

"The service and the quick turnaround" —Daniel O.

"They were good, reliable, and they explained what was needed. Their approach was upfront and honest." —Gary B.

"I trust them." —Tom E.

"They explained things very well." —Dave F.

"I got a recommendation that they were good. They took care of the problem." —Mike C.

"They worked with me. I had certain things that had to be done within a specific time frame." —Kevin A.

"I liked their straightforward manner and their communication." —Alex S.

“They were open to me and explained things very well. They fixed things that had to be fixed.” —Devin T.

“They have always been willing to do anything to help me.” —Carolyn W.

“I liked the atmosphere.” —Linda M.

“They were very quick to find out what the problem was, then they explained it to me and fixed it.” —Heidi B.

“My car had problems, and they did a very good job of fixing them.” —Rick G.

“I liked their honesty, and they did a good job.” —Greg F.

“I liked their quickness of service.” —Robert L.

“I liked their honesty.” —Margarita B.

“They were efficient, honest, and did good work. They were always available.” —Dave S.

“They are friendly and family oriented.” —Dave W.

“Their customer service and the work that they did” —Jeff W.

“I liked the overall service.” —Tony F.

“Very polite” —Jan M.

“They are very personable and honest.” —Sally M.

“I liked their service.” —Nelson S.

“They know what they are doing with cars, and they give you an honest assessment. They give you affordable pricing and are very helpful. When they couldn't do the service, they had another good reference where we could get it done. Excellent.” —Mike W.

“They did a great job and got it done on time.” —Pat W.

“They were very good and fixed the problem. They do a pretty good job of everything.” —Ray C.

“They are always on time, and they fix the problem when there is one. They also have a lifetime warranty.” —Joey G.

“They were efficient, friendly, and very capable. It was very smooth.” —Barbara L.

“They gave us a good estimate and got the car done right away. Everything was done correctly and efficiently.” —Debbie T.

“They are easy to do business with.” —Ed C.

“He was wonderful and honest. He finished on time and did a great job.” —Kathy J.

“They were very friendly, accommodating, and reasonably priced.” —Lisa H.

“They were polite and courteous. My vehicle was available when they said it would be.” —Doris G.

“They were quite informative. They went out of their way to find out what my car's problem was.” —Henry B.

“They used to repair the air conditioning in our Ford. We thought they did excellent work.” —Richard S.

“They were high quality and did a good job.” —Tom H.

“They were very friendly, professional, and they care about their customers.” —Christine F.

“They are friendly and practice good customer service.” —John R.

“They were very friendly, and didn't talk down to me because I am a woman. They really explained things that I should watch and listen for.” —R. S.

“They were very courteous, and the service they provided was very good.” —Marie S.

“Their work was good, and they were courteous.” —Deloris C.

“The personal service they give is wonderful.” —Eric C.

“They always know what's wrong and fix it right away. They are very professional, and they are even green. Really, I have never found a more professional and honest auto repair place than this. I can't say enough good things about them, or the service they have provided me.” —Holly Z.

“They were honest and direct with me. The estimate was right on point. I was totally satisfied.” —James B.

“The personal service and they were attentive and honest. They were not trying to swindle me.” —Larry P.

“They seem to work very hard to help out the customer. If they give me an estimate, they break it down. They tell me the most important things to be done first, and then go down the list.” —Kimberly D.

“They were very knowledgeable. I take my car there all the time.” —Nathan S.

“They were friendly. I felt he was honest and did good work.” —Carolyn D.

“They got back to me quickly and explained everything. I thought their prices were pretty good.” —Sheryl R.

“He listens and then he explains the problems. He pays attention, and he treats you very courteously. He knows what he is doing.” —Marlou S.

“They are thorough.” —Stephen M.

“They are a local family owned business.” —Alex D.

“The were very professional and showed concern and care in their work.” —Paul F.

“They took a look at something and didn’t charge me for it.” —Mike H.

“They knew what they were doing. They knew exactly what to look for in solving the problem.” —John C.

“They treat you like a person. It’s a great place.” —Joyce N.

“They did a satisfactory job, and they were very good.” —Roger G.

“We've used them with both owners and we like them very much. They are helpful and honest.” —Rex E.

“I trust them very much.” —Rob G.

“They got me right in and took care of business.” —Thomas M.

“It was more than two or three years ago, but he left a very positive impression. They were very honest, and gave me a real appraisal of my car's needs. I appreciated that.” —Lorence G.

“They had really good service and didn't keep me waiting on my car. They finished it when they said they would. I was very satisfied.” —Kevin L.

“Everything was just fine.” —Marius P.

“I found them to be honest and trustworthy.” —Cameron S.

“I feel like they look out for me, which is rare for an auto repair shop.” —Meg E.

“They always give me great advice, and my car runs very well.” —Adelle W.

“They were professional and did a good job.” —Heather R.

“They were honest about everything, and I never had problems with their work.” —Irene H.

“They have a convenient location near my work.” —John P.

“They are fast and efficient.” —Jason C.

“The friendliness of the employees” —Jeremy R.

“Tom takes the time to talk with his clients and gives them free advice.” —Glen K.

“They really give you personal service.” —Robin L.

“They were honest and explained themselves very well. I was very satisfied to work with them.” —Ed L.

“It was easy to schedule the repairs.” —Eric B.

“Their customer service was good.” —Dan T.

“Their personal treatment of the customers, they were very honest, and seemed to be very straightforward in servicing what's needed.” —Mike T.

“They always stand by their estimates, and they are fair and accurate.” —Hank O.

“They were pretty honest about what was wrong with the car. We had no idea. They could have taken advantage of us but they didn't.” —Jim M.

“They did the work that was needed.” —Betty R.

“The personal interaction they give you, they give you good customer service and good products.” —Tamara H.

“We had a very bad truck, and the owner was very upfront and honest with us.” —Elizabeth T.

“They were very polite and fixed my car right away.” —Mary B.

“Their turnaround time was very fast.” —Ken W.

“They were friendly and did a good repair job on my car.” —Jim L.

“They worked fast and seemed knowledgeable.” —Kevin C.

“They seemed to get the work done in a speedy manner.” —Mike G.

“They have very personalized service, with good knowledge and communication.” —Gordon Y.

“I have nothing but the utmost praise. They have a no nonsense approach. I appreciate his candor and his professionalism.” —Dave W.

“They were very courteous. I had a terrible accident. They did extensive work on the car, and I was happy because they had all the parts.” —Hildia W.

“They explained everything that they needed to do.” —Linda V.

“They did exactly what they said they were going to do.” —Doug B.

“They were very attentive and followed up on problems.” —Rick P.

“The personal service” —Chip U.

“They were very nice.” —Joy D.

“They had good communication and seemed to be hard workers.” —Frederick P.

“They seemed to be honest.” —Michael D.

“They did a major tune up on my car and it is running good.” —Bob R.

“The billing was very clear for me to read.” —Steve S.

“The work was done right.” —Richard B.

“He stuck to his estimate.” —Neal F.

“I liked everything that they did. Their work was excellent.” —R.R.

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