What did you like best about The Lumber Baron?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/14/2007 and 6/4/2008. Customer last names have been initialized for privacy.

"Nice and easygoing atmosphere, they're also very helpful." —C.E.

"They have good redwood. The staff is very helpful." —G.J.B.

"Availability of hard to find wood" —G.P.S.

"They have great wood, especially their redwood." —W.B.

"The service and inventory" —W.C.

"The quality of their lumber and the service" —Bernard

"I liked them. They were honest." —Byron

"The good quality selection" —Jay

"They have a good selection of wood." —John M.

"Availability of lumber" —Nancy R.

"Selection and price" —Norodd

"They're personable and attentive." —E.L.

"Staff" —S.A.D.

"They delivered on time. I thought Max was very polite and knowledgeable." —Dave S.

"The quality, service, and their personalities" —L.A.I.

"The quality of the wood was very good." —Patrick C.

"Their dedication to quality redwood" —John

"It's a family-run business." —K.S.D.B.

"They have redwood." —W.R.

"They helped me a lot. I bought some paneling, but I wasn't sure how to put it up, so the owner gave me two suggestions. His suggestions helped a lot." —Bonnie

"I dealt directly with them. The guy was very helpful. He took his time to explain things to me." —Frank

"They are the only people who have the products that we need." —John H.

"They always have what I want." —Peter

"I liked the price." —Bill

"The quality of the redwood" —Dan

“They have good wood, and I've done business with Albert for years.” —A.M.A.

“They had good quality lumber, and the people were nice.” —A.L.

“They had good redwood.” —A.W.

“Their product” —Andrew P.

“They are convenient, right by us. I just think they're excellent.” —A.P.I.

“The quality of the product, pricing, service, and the folks were really friendly. They were pretty good.” —B.W.G.

“They had everything that I needed.” —B.C.

“I thought they were just incredible.” —B.D.B.

“The material that we needed was hard to find but they had it, and it was superb quality.” —B.C.D.

“Customer service” —C.C.

“They had what I needed.” —C.R.C.

“The price” —Colin M.

“The quality of the lumber” —D.C.

“They were able to get the material that we needed.” —D.I.

“They specialize in redwood, and they can get me old growth redwood. They can mill it however I want it milled. They are reliable and honest.” —Diana G.

“The flexibility with the payments, and they were easy to deal with. Ann was really great and easy to work with.” —F.L.R.

“The wood is great quality, and the people that work there are very good people.” —F.S.W.

“Great customer service” —G.K.A.

“The materials got here when we needed them.” —H.C.

“I use them all the time. They have what I need, they have good material, and they are honest.” —Ida J.

“They were great, and they have great lumber.” —J.D.C.

“They are family owned, they let you load your own truck, and they are honest. I've used them for over twenty five years.” —J.J.

“The customer service was good, and the quality of the redwood was great.” —J.F.J.C.

“I like the fact that they specialize in redwood. They allow you to select the wood. I just think they're fantastic. They can get what you want, and if they don’t have it, they will get it.” —Joe S.

“They had a great selection.” —John S.

“The selection of old wood is good, and they have good pricing.” —Jim

“They returned my calls.” —M.C.P.

“They knew what they were talking about, and they were personable.” —M.A.W.

“I love the lumber.” —M.C.

“The material that they provide” – M.C.

“I like the redwood.” —O.L.H.I.

“They took returns from my purchase, even though the information wasn't in the new computer system. They trusted me so I felt appreciated.” —Patricia E.

“I liked Albert.” —Paul O.

“I liked Mae. She was helpful and knew her business. The quality and price was very good.” —Richard A.

“Personal service” —Richard M.

“I liked the atmosphere of the business, the friendliness of the people, and they have a product that I can’t get anywhere else.” —Robert C.

“They had the lumber that I needed.” —R.W.D.

“Customer service” —S.C.A.

“They had a great selection.” —S.S.

“They were just great.” —Stephen S.

“The service” —Susan B.

“They were very responsive with quotes and had quick delivery times.” —Tony K.

“Quality lumber” —V.L.

“They had a good stock of quality lumber.” —Zygmunt A.

“I liked their selection.” —Andrew N.

“They were pretty friendly and flexible.” —B.B.D.

“They were good.” —B.B.I.

“I use them all the time. I like the self service aspect. They let me go through the stacks and pick out what I needed.” —Chris D.

“It reminds me of an old fashioned lumber yard.” —Christina B.

“They had a huge selection of materials.” —D.C.P.P.

“The lumber was very high quality.” —Kent D.

“I was happy with the wood I got, because it was very high quality.” —Don

“They run a simple company. They have good materials at good prices. They have been good to me.” —D.B.

“Their customer service is really good and so is the lumber.” —G.L.

“The fact that they have redwood” —G.C.

“I thought they provided good service, and they had a lot of stuff in stock.” —J.E.

“They had what I needed.” —J.H.A.

“They had good pricing.” —Kevin S.

“The type of lumber they had and the customer service” —Marc R.

“The quality” —Martin C.

“Their ability to work with me and meet my needs. I had some special needs, but they were able to meet them.” —Michael C.

“Prices and the service” —R.C.

“Quality material” —Ronald M.

“They knew what we needed. They really knew their stuff.” —S.F.

“They were friendly and very caring.” —S.S.

“They had quality materials.” —Scott D.

“I liked their selection of redwood.” —Tim M.

“When I found the right person, they were on it.” —Bill H.

“I liked the idea that they were a single line supplier and focused on one product, redwood lumber.” —Bill L.

“They have a good selection, and they are local.” —Bob I.

“The location and the lumber” —Brian H.

“The selection of materials available” —D.C.

“They have custom sizes of redwood lumber.” —G.W.C.

“The woods they have are beautiful” —Houston L.

“The quality of the product, they are committed to providing a high quality product.” —J.C.C.

“I think they have good material.” —J.C.

“The customer service” —L.C.I.

“They had a good product at a reasonable price.” —Richard L.

“Friendliness” —Richard W.

“They have good material.” —Roberto U.

“The service” —S.L.

“They offer things that are hard to find at other companies.” —Todd R.

“Customer service and the best quality products” – U.B.H.I.

“They have a good selection of wood.” —W.W.W.

“They were able to get clear hard redwood, which is hard to find elsewhere.” —A.B.

“They had good lumber, and they let you select what you want. The lumber is very high quality.” —B.R.L.

“They had a pretty good selection of redwood.” —B.C.

“I liked the material, and the fact that you can select the wood that you want from the lumber yard.” —D.D.B.

“Availability of a wide range of sizes in redwood” —P.E.D.

“They had unique products, things that were hard to find.” —R.C.

“His personality” —Richard R.

“They were the best at what they offered. They had the best materials and the widest selection.” —S.S.

“They were very knowledgeable about their products.” —S.C.

“They were very personable.” —H.S.I.

“Flexibility” —J.H.G.

“He was able to get me some special wood that was hard to find.” —Tim K.

“They actually delivered the lumber when they said they would deliver it.” —Ken B.

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