What did you like best about Hacienda Pools Construction, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/7/2008 and 1/14/2008. Customer last names have been initialized for privacy. 

“The quality, customer service and excellent follow-through, we've used them twice. They stayed within budget and completed the work two weeks ahead of the deadline.” —Danny D.

“They were reliable, had great customer service and I was satisfied.” —Ben B.

“The personal customer service, the owner was hands-on.” —Tina H.

“Everything was done on time. Every time we had a concern, the owner was here to help.” —Yadira F.

“The personal customer service, they became kind of like family. They were willing to do everything and anything to make us comfortable and satisfied with what we were purchasing.” —Donna M.

“The hands-on approach, I would definitely use them again. They were excellent.” —David B.

“Service” —Jim T.

“The customer service” —Peggy M.

“They give personalized service.” —Michele M.

“The contractors, follow-up and the quality service, Rick was hands-on and always there.” —Jacquelyn F.

“I suppose just the customer service side of things, Rick always did a good job of keeping track of everything we needed. If there were issues, he made sure they were addressed.” —Janise B.

“Rick was a man of his word. If there was a problem, he took care of it and followed through.” —Janice S.

“They were efficient, reliable and the owner was easy to work with.” —Karen E.

“The quality of the construction was good.” —Kelly K.

“The high quality of the work” —Nancy B.

“Rick takes every job very seriously and takes care of problems as soon as we call him about them.” —Robin H.

“I thought they had good customer service. It was easy to work with Rick and he tried to meet and exceed our expectations.” —Kimm H.

“Customer service, attention to detail and taking care of problems or any issues we had during the course of the process, they helped us with every contractor on site.” —Julie B.

“I liked their customer service and their honest and open communication.” —Janet M.

“I liked that they worked with us during the design of the pool. If we didn't like it, we were able to change it.” —Jennifer L.

“I liked the owner. He was straightforward and a stand-up guy. I even recommended his company to two other people.” —Kathy M.

“Rick is absolutely fantastic. He is very honest, personable and knows his stuff. They did everything on time.” —Durk E.

“I liked dealing with Rick. He delivered what he promised and worked with the changes we wanted.” —Colleen N.

“The quality was great.” —Stacy H.

“They're very flexible.” —Kathy G.

“Their ability to work with the consumer during each phase of the development and building of the pool, he opens doors of flexibility with upgrades and presents the structure phases. He gives you a lot of options and possibilities that you can take, but you also have the option of doing a basic job.” —Diane R.

“Their overall knowledge, professionalism and the fact that they turn over a quality product is wonderful. Rick, the owner, is very knowledgeable and doesn't just do what you want without first telling you if it is a good idea. He tells it like it is.” —Mike B.

“Customer service” —Tracy G.

“He did what he said he was going to do and there were no surprises.” —Deanna B.

“The reliability, they were always here when they said they would show up.” —Janet C.

“They had good customer service.” —Julie D.

“Their follow-through was really good. If there was a problem, or if we needed something, they would be there for us.” —Anne W.

“They were honest, efficient, and when they said they were going to get something done, they did it. They made sure we were satisfied.” —Sue C.

“The communication was good. They did what they said they were going to do.” —H. S.

“Their attention to detail” —Laura G.

“I like their attentiveness.” —Kryssa C.

“Customer service, I had a very complicated job but they did a great job.” —Karen I.

“They hit their deadlines and were open in their communication. They left the colors up to me. They met their nine-week deadline.” —Leslie N.

“What they said is what was done.” —Debra C.

“They were attentive to our needs and responsive to our questions. They did a great job.” —Michelle K.

“They're not your regularîcookie cutter" pool company. They do very customized work.” —Susan H.

“They did everything that they said they were going to do.” —Chrissy B.

“They were so conscientious, did a wonderful job and I really like their personality. They broke everything down. The people in the office were great, and when there was a deadline, they met it. They bent over backwards for our needs. They were very organized and they let us know how much we were spending as they went along. Rick was open, upfront and really nice. I was pleased.” —Veronica H.

“They seemed to be honest, responsive to any concerns and very thorough in constructing and planning the pool.” —Jim B.

“The quality and the communication between the builder and the end client, I've built two pools with them and I've been very satisfied.” —Patrick K.

“I like Rick, the owner.” —Bill K.

“We were very pleased with the service and with the work they did. We are very satisfied with the job.” —Iia P.

“The customer service, they really explained themselves and helped us through the whole process.” —Charles M.

“The owner was very easy to work with. The subcontractors were very good and our experience was wonderful.” —Kim O.

“They kept right on it.” —Dennis P.

“They did everything they said they were going to do on time and at the promised price. They were awesome. I highly recommend them to anyone who is thinking of building a pool.” —Sue S.

“Rick and the workers were amazing. The owner was always on top of things.” —Monica S.

“They provided a very professional service.” —Larry R.

“They did the work on time and responded quickly to any questions or concerns that we had.” —Andrew P.

“I liked everything. Rick was awesome and very honest. They did everything they said they were going to do.” —Mrs. L.

“I liked that they worked with my schedule. They were honest and they did quality work.” —Patrick L.

“I can always get a hold of Rick. He is hands-on and works at my pace. He is a great guy to work with.” —Ray T.

“They stand behind their product and have good quality.” —Cindy P.

“I liked their responsiveness and professionalism.” —Elsa V.

“They were always on time. In fact, they finished the pool ahead of schedule. They were always available. When the inspector came out and he could not find a certain valve, I called them and they walked him through it. We never failed an inspection. I called them and asked them questions about the pool and they always answered my questions, even after the job was done. They do not charge me for answering my questions.” —Tracie M.

“We had an elaborate pool put in and they did an extremely good job managing the project.” —Jeanne M.

“Their willingness to work with our style and what we wanted” —Jason M.

“The whole thing went pretty well.” —Jackie S.

“They're always there to provide service if you need it.” —Barbara R.

“I liked the personal contact and ongoing communication we had with the owner.” —Terry G.

“The quality of work and the owner's great attention to detail” —Steven L.

“The personal service” —Jennifer T.

“The service was good.” —John K.

“The respect factor, whatever the customer wanted, they were responsive and straightforward, no games. I wouldn't call anyone else. Rick and his crew did a great job.” —Chanelle Q.

“They are altogether a good group to work with. They are honest.” —Becky K.

“Their service and the good quality” —Stacy O.

“They were really enjoyable to work with. The pool was done on time. Anytime I had a little problem, they came and fixed it. They were easy to work with. They're probably the best contractor that I've ever dealt with.” —Amber C.

“They did it in a timely manner. They kept at it until it was done.” —Jackie M.

“They did a great job. We were very satisfied.” —Linda N.

“Their customer service and attention to detail made them a good fit for us. They are right on the money, one hundred percent.” —Jeff Z.

“They got the job done.” —Jennifer M.

“They responded to my call in a timely manner and gave personal service.” —Mary S.

“That Rick was there all the time and did what we asked” —Lisa T.

“Rick was extremely easy to work with and communicated everything that was going on.” —Kim R.

“Their responsiveness” —Cherrie O.

“Rick was out here a lot. He didnít just take our money and let his crew handle the job. He was on the job site and explained everything to us. If we had a problem, he would be there to answer our questions. He also came within the budget that was agreed upon. We called Rick about the pool lights, so he came out and fixed them without any charge.” —Debbie S.

“I really liked the personal relationship I built with the owner.” —Mike B.

“Rick and the foreman were very good. The tile guy was very good too.” —Jan J.

“Rick was very creative. His subcontractors were good. The cement guy and the other subcontractors were great. The pool turned out awesome.” —Jane S.

“They did what they said they would do.” —Fred S.

“They were easy to work with.” —Shari L.

“They work with their customers to find what they want and they do clean work. We didn't have any problems with them at all.” —Gloria S.

“Rick and Bynun are what I like about the company. They are great.” —Carolyn B.

“They completed the job on time.” —Debbie A.

“So far, the follow-up has been great.” —Anita M.

Back to Profile