Roofing-Slate
Alameda County
What did you like best about Fidelity Roof Company?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/26/06 and 7/11/07. Customer last names have been initialized for privacy.
“They
were forthright, thorough, and they did quality work.” - Adolph R.
“They
were prompt and responsive to my needs.” - Bob D.
“They
were really nice and efficient.”
- Donald R.
“I like
Chip. They did a wonderful job, and they were very professional.”
- Doris G.
“Their
work was neat and clean.” - Fran G.
“Steve
Cadet was really great. He found the leak and got it fixed.” - John
W.
“I called
them when we had an emergency. They came out the same day and got the
problem fixed.” - Kathy B.
“They
were honest, and the service was good. They were interested in doing the
job correctly the first time.” - Lyndy O.
“They
were willing to work with me.”
- Marilyn G.
“They're
very neat, thorough, and they get the job done. I like their professionalism.”
- Mark D.
“They
provided good service and good quality work. The scheduling was also pretty
good. They did pretty well despite the bad weather.” - Mel H.
“I like
the people, and they stand behind their product.” - Mr. H.
“They
did their job nicely.” - Henry K.
“They
did what they said they would do, and they were willing to work with me.”
- Lee P.
“They
were wonderful, and they got the job done.” - Anita C.
“They
were clean and prompt.” - Colleen S.
“They
are reliable, and they do good work.”
- Rick T.
“They
came out and did their job.” - Robert G.
“I liked
the fact that they were punctual. They finished just in time for me to
leave on a vacation and right before it started raining.”
- Sharon T.
“They
returned my calls promptly. They also showed up and completed the job
in one day.” - Sondra H.
“They
did a good job. The roof doesn't leak.”
- Steve W.
“They
were prompt, nice, friendly and their work showed good workmanship.”
- Helen H.
“I liked
the quality of the work and the people.” - Charles D.
“The
roof looks great. They did a good job.”
- David D.
“They
were very prompt, professional and they cleaned up after themselves.”
- Jennifer F.
“They
did what I asked them to do, and they came when they said they would.”
- Mr. F.
“They
were punctual. They are great people and they do quality work. I recommend
them to all of my friends.” - Charlie D.
“I liked
their professionalism, and they went beyond my expectations.” - Steve
G.
“They
were punctual, and they did the job right. They also cleaned up after
themselves.” - Nancy F.
“They
were good, clean and they did the job correctly.” - Christina B.
“They
did a very good job. We've been doing business with them for quite some
time, and we're happy with them.” - Ernest M.
“I can
count on them to get the job done.”
- M. M. I.
“They're
very prompt, and they do a great job.” - Robert S.
“They
were very quick, thorough and they delivered what was written in the original
estimate.” - Tim T.
“I had
a roofer over to determine what needed to be done about a leak in my roof.
He didn't fix it, so I called Fidelity, and they came out and fixed it
right away.” - Bonnie S.
“They
did what they said they would do on time and under budget.” - Jim
M.
“They
did a very good job. It was neat.”
- Robert R.
“They
were very responsive, and they quickly resolved the problem.” - Debora
T.
“They
did a really good job quickly.” - Lloyd S.
“I liked
that I was able to trust the workers. Chip was great. He made sure the
job was completed.” - Kathy S.
“They
were responsive, prompt, thorough, and I felt that the person advising
us was looking out for our best financial interest.”
- Kathleen W.
“They
gave me an estimate and stuck to it. They got the job completed.”
- George S.
“They're
always on time, and they answer all of my questions.” - Richard N.
“They
did a good job. I am pleased.”
- Grace M.
“They
did a very good job. They called us and came right out to fix the problem.”
- George K.
“They
got the work done promptly.”
- Pamela T.
“They
gave me good personal attention and got the job done.” - Fred L.
“I like
Chip, and the roof turned out nicely.”
- Elaine M.
“They're
honest and they do a perfect job.”
- S. C. B.
“The
job was excellent. I had no problems.”
- Mark P.
“They
were easy to work with and willing to listen to our ideas. They also did
what they said they were going to do. I liked their professionalism, and
they're the best in this business.” - Mr. P.
“They
are very helpful, and I'm very please with the service.” - Jean L.
“They
were very prompt, and they got the work done without leaving a mess.”
- Mr. Q.
“They
completed the job quickly.” - Mr. K.
“His
workmanship and the way he conducts business” - T. C. H. C.
“The
service, the attention to details, and promptness” - C. & A.
“They
were prompt, honest, and they cleaned up after themselves. They did a
good job.”
- Ellen T.
“I liked
the workmanship and the field crew that did the work. They were responsive
and the price was fair.” - John C.
“They
were professional and fast. They did the job right.” - Harry H.
“One
day, I was unable to be home while the work was being done. I called the
office and left a message with a sales representative. Rather than relaying
the message, the sales representative came out to the site and communicated
with the workers. I liked that very much.” - Michael P.
“The
promptness and dealing with the sales associates” - Kyle T.
“They
work hard to figure out the problem, and the work is quite satisfactory.”
- Alan F.
“The
promptness, efficiency, and the employees were great to work with”
- Pauline L.
“They
were efficient and clean. I was satisfied with the level of work done
for the value of money. If I need to do more work with them, I'll work
through Gustavo Sanchez. He was responsive to my counter bid for the work
that needed to be done.” - Ron D.
“They
were prompt, and they did what they said they were going to do.”
- Susan S.
“They
are attentive and they follow through. They also follow up after the work
gets done.” - Gary C.
“They're
just easy to deal with. They also provide nice customer service.”
- Jim F.
“I like
the sales representative Greg Kistler. He took extra care to make sure
nails were picked up.” - Walter S.
“They
were on time, on schedule, and they stayed under budget. They also cleaned
up after themselves.” - Linda M.
“Their
ability to get the job done on time”
- John S.
“They
were very prompt, and the final cost was on budget. Their timing was perfect.”
- Dan W.
“They
were on time and very pleasant to deal with.” - Jeffrey S.
“They're
consistent.” - A. M.
“The
personal attention to our needs”
- T. C. H.
“They
were efficient, and they finished on time. The final cost was exactly
the estimated price.” - Bernie C.
“They
cleaned up after themselves, and they were very kind.” - Karen L.
“The
roofing job was good.” - John M.
“I like
their responsiveness.” - Mr. K.
“Providing
their unique service, they were able to implement a roofing design that
no one else was able to do.” - Rodney C.
“I liked
their quality and efficiency. They did the work quickly and well.”
- Jay J.
“Chip
has been very good and professional.”
- Joe E.
“They
got the job done. They stopped the leak.” - Vernon S.
“They
showed up on time and provided good work in a timely manner.” - Don
W.
“I liked
the service.” - H. P.
“They
fixed a serious problem.” - F. V.
“Thoroughness”
- R. B. I.
“They
seemed to know what they were doing.” - Lee H.
“They
did the job competently.” - Claudia C.
“They
came when they said they would and got the job done promptly. I also liked
Chip. He was great and really nice.” - Patricia O.
“Prompt
response to field calls” - W. C.
“They
were pleasant.” - B. & G. C.
“I liked
their responsiveness.” - Kris H.
“The
end product is good.” - Lisa H.
“The
first time around, I was very impressed with the work they had performed.”
- Elizabeth R.
“I liked
the two workmen who installed the gutters. They seemed interested in completing
the job. They were nice, and they seemed to have good work ethics.”
- Sarah G.
“The roof looks nice and seems to be working.” - Elizabeth F.
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